The customer support and feedback system for modern companies
The customer support and feedback system for modern companies
The customer support and feedback system for modern companies
Support your customers through Slack, email, a unified portal and widget. Purpose-built on Linear to help you prioritize with high precision.
Support your customers through Slack, email, a unified portal and widget. Purpose-built on Linear to help you prioritize with high precision.
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
New feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
New feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
New feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Acme
Roadmap
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Acme
Roadmap
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Acme
Roadmap
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Support customers and manage feedback around Linear
Support customers and manage feedback around Linear
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Built on Linear
The default choice for companies on Linear, built to reduce duplication.
Syncing
Snooze Slack threads
Customer request
Doc migration
AI Chat in knowledge base
Lightning fast
The first support system with a sync engine so you get to inbox zero faster.
41
Robust API Versioning
In Progress
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations.
What's new
Portal upgrades
41
Robust API Versioning
In Progress
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations.
What's new
Portal upgrades
41
Robust API Versioning
In Progress
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations.
What's new
Portal upgrades
Made for B2B
Unify your support with a feedback portal, changelog, and docs. Tailored for B2B.
A unified portal for all your customer touchpoints
A unified portal for all your customer touchpoints
Seamlessly combine support, a public roadmap, changelog, and docs in a single portal built for modern B2B teams.
Seamlessly combine support, a public roadmap, changelog, and docs in a single portal built for modern B2B teams.
Unified Support portal
Future
Present
Past
Linear Customer requests
Acme
Roadmap
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Connect with your customers in real time.
243
Planned
Portal
Integrations
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
1
Multiple portals
6
Hubspot Improvements
Synching all threads and contacts with Hubspot
2
Unified Support portal
Future
Present
Past
Linear Customer requests
Acme
Roadmap
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Connect with your customers in real time.
243
Planned
Portal
Integrations
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
1
Multiple portals
6
Hubspot Improvements
Synching all threads and contacts with Hubspot
2
Unified Support portal
Future
Present
Past
Linear Customer requests
Acme
Roadmap
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Connect with your customers in real time.
243
Planned
Portal
Integrations
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
1
Multiple portals
6
Hubspot Improvements
Synching all threads and contacts with Hubspot
2
One widget for support, feedback and releases
One widget for support,
feedback and releases
One widget for support, feedback and releases
Embed a widget in your app to get more feedback, handle support requests, send out new changelogs, and chat with your customers.
Embed a widget in your app to get more feedback, handle support requests, send out new changelogs, and chat with your customers.
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
Changelog
April 30, 2026
Customer Support Portal
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Custom authentication
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests tracked
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Today, we’re introducing our Customer Support Portal, which lets customers keep track of all their Linear requests and respond to every email or chat.
If you use the public roadmap, activating the Support Portal will add your.
Changelog
April 30, 2026
Customer Support Portal
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Custom authentication
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests tracked
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Today, we’re introducing our Customer Support Portal, which lets customers keep track of all their Linear requests and respond to every email or chat.
If you use the public roadmap, activating the Support Portal will add your.
Changelog
April 30, 2026
Customer Support Portal
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Custom authentication
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests tracked
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Today, we’re introducing our Customer Support Portal, which lets customers keep track of all their Linear requests and respond to every email or chat.
If you use the public roadmap, activating the Support Portal will add your.
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
New feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
New feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
New feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Enjoyable and fast
customer support inbox
Enjoyable and fast
customer support inbox
Handle emails, in-app requests, and Slack channels in one place. Link it all to Linear with AI suggestions.
Handle emails, in-app requests, and Slack channels in one place. Link it all to Linear with AI suggestions.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
Important
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Threads
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
2h
Figma
Dylan
Auto-tag threads
Could Productlane suggest tags automatically based on keywords in the message?
3h
Clerk
Colin
AI writing assistant
Please surface relevant docs or past tickets while writing replies.
4h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
Important
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Threads
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
2h
Figma
Dylan
Auto-tag threads
Could Productlane suggest tags automatically based on keywords in the message?
3h
Clerk
Colin
AI writing assistant
Please surface relevant docs or past tickets while writing replies.
4h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Snooze Slack threads
AI Chat in knowledge base
Suggestions
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Snooze Slack threads
AI Chat in knowledge base
Suggestions
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Snooze Slack threads
AI Chat in knowledge base
Suggestions
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live Chat
Slack
API
Linear
Docs
The number one system for companies on Linear
The number one system for companies on Linear
Make the right part of a request visible, mark it important and edit customers. Center your customer support around Linear.
Make the right part of a request visible, mark it important and edit customers. Center your customer support around Linear.
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Edit Linear customers
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
Sync Linear customers with all properties
bi-directionally. Edit them right from
your conversation.
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Highlight customer requests
One message can have multiple requests. Link them to Linear so your engineers get the right context faster.
Best tool for Linear users
"We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
Roadmap
Docs
Changelog
Roadmap
Docs
Changelog
15
Requests tracked
92
Requests completed
15
Requests tracked
92
Requests completed
15
Requests tracked
92
Requests completed
Make requests public
Your customers can see all their requests on the portal and change the importance afterward.
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Mark important
Add an important Linear request per highlight. Build the right features with high precision.
High performing startups choose Productlane
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"Productlane is a must-have tool for all B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your feedback and support process!"
Oliver Bahne
COO, Francis
"We love to engage in support communications with Productlane, and the Linear integration is great."
Jana Schellong
CEO, beams
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"Productlane is a must-have tool for all B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your feedback and support process!"
Oliver Bahne
COO, Francis
"We love to engage in support communications with Productlane, and the Linear integration is great."
Jana Schellong
CEO, beams
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"Productlane is a must-have tool for all B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your feedback and support process!"
Oliver Bahne
COO, Francis
"We love to engage in support communications with Productlane, and the Linear integration is great."
Jana Schellong
CEO, beams
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.