# Productlane

> Productlane is a customer support tool for software companies. Its agent learns the product from a connected GitHub repo, so it automates almost all support across email, Slack, Microsoft Teams and live chat. Built since 2021, Productlane has handled more than 800,000 conversations for hundreds of software companies. Companies switch from Intercom or Zendesk in one import.
> Full content available at https://productlane.com/llms-full.txt

## Product

- [Productlane Agent | AI support agent](https://productlane.com/ai-agent): The Productlane Agent learns your product from your GitHub repo, resolves the deep questions other tools escalate, and replies only when it is confident.
- [Help Center](https://productlane.com/help-center): A help center that updates itself from GitHub, Linear and resolved conversations, and the source your AI agent answers customers from.
- [Omnichannel Support](https://productlane.com/omnichannel-support): Email, Slack Connect, Microsoft Teams, and live chat in one 50ms inbox. Engineers reply from Linear, and the agent closes what it already knows.
- [Support Portal](https://productlane.com/support-portal): Let customers track their Linear requests and respond to every conversation from one portal.
- [AI Assistant](https://productlane.com/ai-assistant): A personal AI assistant that helps your support team draft replies and work faster.
- [Changelog](https://productlane.com/ai-changelog): AI-native Changelogs from Linear and GitHub. Auto-generate releases, embed them in your app, and broadcast via email and Slack.
- [Feedback Portal](https://productlane.com/feedback): The first feedback portal built for Linear. Collect feedback, share your roadmap, and let customers vote on ideas.
- [Pricing](https://productlane.com/pricing): Simple, transparent pricing for modern customer support. Start free and scale as you grow.
- [Startup Program](https://productlane.com/startup): Special pricing for early-stage startups. Apply for a discount and get started with Productlane.

## Migrate

- [Migrate from Intercom](https://productlane.com/migrate/intercom): Bring your Intercom conversations, contacts and help center into Productlane. Connect once, see what is there, then start the import.
- [Migrate from Zendesk](https://productlane.com/migrate/zendesk): Bring your Zendesk tickets, users and help center into Productlane. Add your subdomain and API token, see what is there, then start the import.

## Customers

- [Customers](https://productlane.com/customer): See how fast-moving companies use Productlane for customer support on Linear.
- [Linearity case study](https://productlane.com/customer/linearity): How Linearity scales customer support with the Productlane Agent trained on their product and billing, a help center that rebuilt and translated itself in minutes, and a team that stays the same size as the user base grows.
- [Hero Software case study](https://productlane.com/customer/hero-software): Hero Software runs support for four Shopify apps on Productlane. Each app has its own help center, and the Productlane Agent answers merchants from it.
- [premote case study](https://productlane.com/customer/premote): How premote moved off a self-hosted helpdesk and now runs multi-channel support on Productlane, handling around 500 tickets in four months with a small team.

## Blog

- [The Best Intercom Alternatives for B2B Software Teams](https://productlane.com/blog/intercom-alternatives): Compare Intercom alternatives for software companies, with current pricing and a focus on autonomous AI resolutions backed by product knowledge.
- [AI Support Agent: What Changed and What Good Looks Like](https://productlane.com/blog/ai-support-agent): How to evaluate an AI support agent for software companies using product knowledge, autonomous resolutions, and clear human handoffs.
- [Internal Knowledge Base: How to Build One Your Team Actually Uses](https://productlane.com/blog/internal-knowledge-base): Structure internal documentation and distinguish public, agent, and internal knowledge for autonomous software support.
- [FAQ Page Examples and a Template That Deflects Support Tickets](https://productlane.com/blog/faq-page-examples): FAQ page examples worth copying, the structure behind each, and a reusable template you can ship to your help center this week.
- [AI Ticketing Systems: How They Work and How to Choose One in 2026](https://productlane.com/blog/ai-ticketing-system): How AI ticketing works for software companies, with codebase-derived knowledge, autonomous resolutions, and pricing explained.
- [Omnichannel Customer Support: A Practical Guide for 2026](https://productlane.com/blog/omnichannel-customer-support): What omnichannel customer support means in practice, the channels that matter for B2B SaaS, and how to unify them without losing context.
- [B2B Customer Support Software: How It Differs and What to Pick in 2026](https://productlane.com/blog/b2b-customer-support): How to choose B2B software support around autonomous AI resolutions, codebase-derived product knowledge, and account context.
- [The Best Canny Alternatives for Product Feedback in 2026](https://productlane.com/blog/canny-alternatives): Compare Canny alternatives for feedback and software support, including current helpdesk offerings, pricing, and engineering workflows.
- [How to Build a Public Product Roadmap (With Examples)](https://productlane.com/blog/public-product-roadmap): What a public product roadmap is, when to share one, the columns that work, and how to keep it current without committing to release dates.
- [Feature Request Tracking: A System for Collecting and Prioritizing Requests](https://productlane.com/blog/feature-request-tracking): Capture and prioritize feature requests beside autonomous software support, preserve customer context, and follow up after engineering ships.
- [The Best Customer Feedback Tools for SaaS Teams in 2026](https://productlane.com/blog/customer-feedback-tools): Compare feedback tools for software companies, from support conversations to surveys and analytics, with current vendor pricing sources.
- [Customer Feedback Surveys: Types, Questions, and Examples That Get Responses](https://productlane.com/blog/customer-feedback-surveys): The main types of customer feedback survey, the questions that earn honest answers, timing that lifts response rates, and templates to copy.
- [The Best Zendesk Alternatives for B2B SaaS in 2026](https://productlane.com/blog/best-zendesk-alternatives): Ten Zendesk alternatives compared for software support, with current billing models, autonomous AI resolution criteria, and a practical migration guide.
- [How to Build an AI Help Center for Software Support](https://productlane.com/blog/ai-help-center): Build an AI help center with product knowledge from your codebase, separate agent and public articles, and measure autonomous resolutions.
- [The Best Customer Support Tool in 2026](https://productlane.com/blog/best-customer-support-tool-2026): Compare customer support tools for software companies by autonomous AI resolutions, product knowledge, current pricing, and human handoff.
- [Moving to Zero: Productlane's new Sync Engine](https://productlane.com/blog/zero-migration): Why we migrated Productlane from Replicache to Zero, how we rolled it out, and what partial sync unlocked for large workspaces.
- [Linear vs Jira](https://productlane.com/blog/linear-vs-jira): Compare Linear and Jira using current plans, team workflows, and the role of autonomous customer support alongside engineering.
- [Inbox Zero Method: Your Complete Guide](https://productlane.com/blog/inbox-zero): The inbox zero method, developed by Merlin Mann, aims to keep your email inbox empty or nearly empty at all times.
- [Shared Inbox: Team Collaboration and Customer Support](https://productlane.com/blog/shared-inbox): Compare shared inbox options for software teams, from Google and Microsoft to autonomous AI support with Productlane.
- [Slack for Customer Support](https://productlane.com/blog/slack-for-customer-support): Slack facilitates real-time communication, better collaboration, and higher customer engagement.
- [Release Notes](https://productlane.com/blog/release-notes): Release notes are essential for telling your users and stakeholders about changes to your product.

## Changelog

- [Automatic loop closing](https://productlane.com/changelog/2026-10-15-automatic-loop-closing): 2026-10-15
- [Attio and HubSpot integration](https://productlane.com/changelog/2026-10-09-attio-and-hubspot-integration): 2026-10-09
- [Spotlight mode](https://productlane.com/changelog/2026-09-29-spotlight-mode): 2026-09-28
- [Support Agent GitHub Context](https://productlane.com/changelog/2026-09-14-support-agent-github-context): 2026-09-14
- [Customer support agent upgrades](https://productlane.com/changelog/2026-09-03-customer-support-agent-upgrades): 2026-09-03
- [Microsoft teams](https://productlane.com/changelog/2026-08-25-microsoft-teams): 2026-08-25
- [Support Agent Connectors](https://productlane.com/changelog/2026-08-07-support-agent-connectors): 2026-08-07
- [Reply within Linear](https://productlane.com/changelog/2026-07-28-reply-within-linear): 2026-07-27
- [Self-updating Help Center](https://productlane.com/changelog/2026-06-25-self-updating-help-center): 2026-06-24
- [MCP Server](https://productlane.com/changelog/2026-06-17-mcp-server): 2026-06-16
- [API v2 and Webhooks](https://productlane.com/changelog/2026-05-21-api-v2-and-webhooks): 2026-05-20
- [Support Copilot](https://productlane.com/changelog/2026-05-04-support-copilot): 2026-05-03
- [Conversation timeline](https://productlane.com/changelog/2026-03-27-conversation-timeline): 2026-03-27
- [Live Chat](https://productlane.com/changelog/2026-03-12-live-chat): 2026-03-11
- [Support inbox](https://productlane.com/changelog/2026-02-17-support-inbox): 2026-02-16
- [Email and Slack broadcasts](https://productlane.com/changelog/2026-02-05-email-and-slack-broadcasts): 2026-02-04
- [Cursor integration](https://productlane.com/changelog/2026-01-27-cursor-integration): 2026-01-26
- [Multi-Language](https://productlane.com/changelog/2026-01-14-multi-language): 2026-01-13
- [Scale Update](https://productlane.com/changelog/2025-12-08-scale-update): 2025-12-07
- [Release Intelligence](https://productlane.com/changelog/2025-10-15-release-intelligence): 2025-10-14
- [AI Chat](https://productlane.com/changelog/2025-09-24-ai-chat): 2025-09-23
- [Docs](https://productlane.com/changelog/2025-07-08-docs): 2025-07-07
- [Customer Support Portal](https://productlane.com/changelog/2025-04-30-customer-support-portal): 2025-04-29
- [Portal upgrades](https://productlane.com/changelog/2025-03-31-portal-upgrades): 2025-03-30
- [Winter polish and AI titles](https://productlane.com/changelog/2025-01-27-winter-polish-and-ai-titles): 2025-01-26
- [Linear customer requests integration](https://productlane.com/changelog/2024-12-09-linear-customer-requests-integration): 2024-12-08
- [Productlane 2.0](https://productlane.com/changelog/2024-10-15-productlane-2-0): 2024-10-14
- [New Inbox](https://productlane.com/changelog/2024-09-11-new-inbox): 2024-09-10
- [Snippets](https://productlane.com/changelog/2024-07-29-snippets): 2024-07-28
- [Slack Support App](https://productlane.com/changelog/2024-07-08-slack-support-app): 2024-07-07
- [Snooze threads, Undo, Signatures & Chrome Extension](https://productlane.com/changelog/2024-06-19-snooze-threads-undo-signatures-chrome-extension): 2024-06-18
- [Shared email inbox](https://productlane.com/changelog/2024-05-27-shared-email-inbox): 2024-05-26
- [Multi-select, inbox filters and contacting multiple people](https://productlane.com/changelog/2024-03-21-multi-select-inbox-filters-and-contacting-multiple-people): 2024-03-20
- [Private Customer Portals & SSO](https://productlane.com/changelog/2024-01-23-private-customer-portals-sso): 2024-01-23
- [New Feedback Portal](https://productlane.com/changelog/2023-12-06-new-feedback-portal): 2023-12-06
- [AI-suggest note highlights](https://productlane.com/changelog/2023-09-26-ai-suggest-note-highlights): 2023-09-26
- [Hubspot integration](https://productlane.com/changelog/2023-08-30-hubspot-integration): 2023-08-30
- [Multiple workspaces & Google authentication](https://productlane.com/changelog/2023-08-07-multiple-workspaces-google-authentication): 2023-08-07
- [Grain integration for call recordings](https://productlane.com/changelog/2023-07-28-grain-integration-for-call-recordings): 2023-07-28
- [Synced Intercom segments and contacts](https://productlane.com/changelog/2023-07-20-synced-intercom-segments-and-contacts): 2023-07-20
- [Collaborative editor & commenting](https://productlane.com/changelog/2023-07-11-collaborative-editor-commenting): 2023-07-11
- [Sync engine](https://productlane.com/changelog/2023-06-06-sync-engine): 2023-06-06
- [Intercom integration](https://productlane.com/changelog/2023-04-04-intercom-integration): 2023-04-04
- [Tagging](https://productlane.com/changelog/2023-03-17-tagging): 2023-03-17
- [Private roadmap and changelog](https://productlane.com/changelog/2023-02-24-private-roadmap-and-changelog): 2023-02-24
- [Companies & Insight trends](https://productlane.com/changelog/2023-01-30-companies-insight-trends): 2023-01-30
- [New editor, multiple issues, better search and API docs](https://productlane.com/changelog/2023-01-13-new-editor-multiple-issues-better-search-and-api-docs): 2023-01-13
- [New editor preview](https://productlane.com/changelog/2022-12-16-new-editor-preview): 2022-12-16
- [Hide selected Linear Teams](https://productlane.com/changelog/2022-10-24-hide-selected-linear-teams): 2022-10-24
- [Turn Slack into a user insights hub](https://productlane.com/changelog/2022-10-04-turn-slack-into-a-user-insights-hub): 2022-10-04
- [Import existing feedback and changelogs](https://productlane.com/changelog/2022-08-05-import-existing-feedback-and-changelogs): 2022-08-05
- [Custom domains](https://productlane.com/changelog/2022-07-05-custom-domains): 2022-07-05
- [We're live! Launching Productlane 🎉](https://productlane.com/changelog/2022-06-21-we-re-live-launching-productlane): 2022-06-21
- [Changelog reactions](https://productlane.com/changelog/2022-06-13-changelog-reactions): 2022-06-13
- [Link feedback to existing issues](https://productlane.com/changelog/2022-05-17-link-feedback-to-existing-issues): 2022-05-17
- [New Changelog Builder](https://productlane.com/changelog/2022-02-18-new-changelog-builder): 2022-02-18
- [Smart Feedback Inbox](https://productlane.com/changelog/2022-02-06-smart-feedback-inbox): 2022-02-06
- [Product Hunt Launch, simple upvotes and email notifications](https://productlane.com/changelog/2022-01-19-product-hunt-launch-simple-upvotes-and-email-notifications): 2022-01-19
- [Announcing Productlane](https://productlane.com/changelog/2022-01-10-announcing-productlane): 2022-01-10

## Docs

### 

- [Introduction](https://productlane.com/docs/introduction): The Productlane v2 API at a glance.
- [Authentication](https://productlane.com/docs/authentication)
- [MCP Server](https://productlane.com/docs/mcp-server): Connect Productlane to any MCP client with a v2 API key.
- [Errors](https://productlane.com/docs/errors): The v2 error envelope, every code we send, and how to handle them.
- [Rate limits](https://productlane.com/docs/rate-limits): Limits, response headers, and how to stay under them.
- [Pagination](https://productlane.com/docs/pagination): Every list endpoint uses cursor pagination with the same shape.
- [Article content](https://productlane.com/docs/article-content): Docs article bodies are markdown, with tags for tabs and code groups.
- [Webhooks](https://productlane.com/docs/webhooks): Subscribe to resource events instead of polling. HMAC-signed, retried with backoff.
- [Migrating from API v1 to v2](https://productlane.com/docs/migrating-from-api-v1-to-v2): What changed and how to update your integration. v1 sunsets on November 20, 2026.

### Get started

- [Quickstart](https://productlane.com/docs/get-started/quickstart): Set up a customer support system around Slack and Linear.
- [Import](https://productlane.com/docs/get-started/import): Import conversations from Zendesk, Intercom, or your CSV.
- [Shortcuts](https://productlane.com/docs/get-started/shortcuts): Every keyboard shortcut in the inbox and everything else.

### Setup

- [Widget](https://productlane.com/docs/setup/widget): One widget for live chat, your docs, plus your changelog.
- [Widget Content Security Policy (CSP)](https://productlane.com/docs/setup/widget-content-security-policy-csp): The hosts to allow so that the widget loads on your site.
- [Theme](https://productlane.com/docs/setup/theme): Style your docs, portal, and changelog to fit your brand.
- [Custom domain](https://productlane.com/docs/setup/custom-domain): Point a domain you own at your public Productlane portal.
- [SSO](https://productlane.com/docs/setup/sso): Authenticate your portal users yourself with signed JWTs.
- [Signatures](https://productlane.com/docs/setup/signatures): Sign your emails so a customer knows who replied to them.
- [Connectors](https://productlane.com/docs/setup/connectors): Show your own company and contact data right in a thread.

### AI

- [Productlane Agent](https://productlane.com/docs/ai/ai-agent): Instant answers out of your docs, roadmap, and changelog.
- [Balance new threads across your team](https://productlane.com/docs/ai/balance-new-threads-across-your-team): Productlane can hand each new thread to whoever currently holds the fewest open ones, and stop anybody going past a limit you set.
- [AI Assistant](https://productlane.com/docs/ai/ai-copilot): An assistant that researches a thread and drafts your reply.
- [Reporting](https://productlane.com/docs/ai/reporting): Track your support volume and how well the Agent does it.
- [Automatic issue creation](https://productlane.com/docs/ai/automatic-issue-creation): Let the Agent file a Linear issue from a customer report.
- [Auto AI-Drafts](https://productlane.com/docs/ai/auto-ai-drafts): Open a thread to a reply that the AI has already drafted.
- [Close loop](https://productlane.com/docs/ai/close-the-loop-drafts): A proactive follow-up draft for whoever originally asked.
- [AI Usage & Credits](https://productlane.com/docs/ai/ai-usage-credits): Free monthly resolutions per plan and what counts as one.
- [Automated Triage](https://productlane.com/docs/ai/automated-triage): Classify, prioritize, then route every thread on arrival.
- [Routines](https://productlane.com/docs/ai/routines): Triage a thread as it lands, using your own instructions.
- [Bug Inspect](https://productlane.com/docs/ai/bug-inspect)

### Inbox

- [Custom views](https://productlane.com/docs/administration/custom-views): Save any combination of your inbox filters as a shortcut.
- [SLAs](https://productlane.com/docs/administration/slas): Set response time targets and track your threads on them.
- [Auto-Assignments](https://productlane.com/docs/inbox/auto-assignments): Route a thread to its Linear owner as soon as it arrives.
- [Macros](https://productlane.com/docs/inbox/macros): Insert a saved block of text into a reply with one press.
- [Snoozing](https://productlane.com/docs/inbox/snoozing): Hide a thread from your inbox until a time that you pick.
- [Internal comments and mentions](https://productlane.com/docs/inbox/internal-comments-and-mentions): Private notes on any thread, plus mentions for teammates.
- [Thread importance](https://productlane.com/docs/inbox/thread-importance): Mark how much a thread matters and sort your inbox on it.
- [Merging threads](https://productlane.com/docs/inbox/merging-threads): Combine a duplicate thread into the one you already have.

### Channels

- [Live Chat](https://productlane.com/docs/channels/live-chat): Chat with your customers in real time inside your widget.
- [Email Forwarding](https://productlane.com/docs/channels/email-forwarding): Forward incoming email from your provider to Productlane.
- [Multiple email inboxes](https://productlane.com/docs/channels/multiple-email-inboxes): Connect multiple support emails to Productlane.
- [Suppressed email contacts](https://productlane.com/docs/channels/suppressed-email-contacts): Re-subscribe a contact whose email we stopped delivering.
- [Shared Email](https://productlane.com/docs/channels/shared-email): Connect your support address and reply to your customers.
- [Slack Inbox](https://productlane.com/docs/channels/slack-inbox): Turn a Slack Connect channel into a thread in your inbox.
- [Reply All by Default](https://productlane.com/docs/channels/reply-all-by-default): Start each email reply with the whole thread still in Cc.
- [Microsoft Teams](https://productlane.com/docs/channels/microsoft-teams): Sync conversations from Microsoft Teams into Productlane.

### Help Center

- [Article visibility](https://productlane.com/docs/help-center/ai-help-center): Beautiful docs that help your customers use your product.
- [Self-updating Help Center](https://productlane.com/docs/help-center/self-updating-help-center): The Agent drafts new docs articles from your own threads.
- [Version History](https://productlane.com/docs/help-center/version-history): Restore an earlier version of any doc or changelog entry.
- [Editor components](https://productlane.com/docs/help-center/editor-components): Every block you can add with the slash menu, in one list.
- [API reference from OpenAPI](https://productlane.com/docs/help-center/api-reference-from-openapi): A page for every endpoint, kept in step with your spec.
- [Docs tabs](https://productlane.com/docs/help-center/docs-tabs): Put Guides and API beside Documentation, each with its own sidebar.

### Feedback Portal

- [Publish your roadmap](https://productlane.com/docs/feedback-portal/publish-your-roadmap): Publish your Linear requests as a roadmap customers read.
- [Multiple Portals](https://productlane.com/docs/feedback-portal/multiple-portals): Serve different audiences from one Productlane workspace.

### Support Portal

- [Customer Support Portal](https://productlane.com/docs/support-portal/customer-support-portal): A place where customers read their requests and messages.
- [Embed the Portal](https://productlane.com/docs/support-portal/embed-the-portal): Every way to place the portal in front of your customers.

### Changelog

- [Write and publish a changelog](https://productlane.com/docs/changelog/embed-your-changelog): A new changelog draft for every project closed in Linear.
- [Release Intelligence](https://productlane.com/docs/changelog/release-intelligence): Generate a changelog draft using your recent Linear work.
- [RSS Feed](https://productlane.com/docs/changelog/rss-feed): Offer an RSS feed alongside your changelog email sign-up.
- [Import Changelogs](https://productlane.com/docs/changelog/import-changelogs): Import your whole changelog history from other platforms.
- [Broadcasts](https://productlane.com/docs/changelog/broadcasts): Send your changelog by email, by Slack, or in the widget.

### Integrations

- [Linear](https://productlane.com/docs/integrations/linear): Two-way sync of issues, projects, customers, and roadmap.
- [Linear issue templates](https://productlane.com/docs/integrations/linear-issue-templates): Pick one of your Linear templates to prefill a new issue.
- [API](https://productlane.com/docs/integrations/api): Read and write your whole workspace over the v2 REST API.
- [MCP](https://productlane.com/docs/integrations/mcp): Connect Productlane to Claude, Cursor, or any MCP client.
- [Productboard importer](https://productlane.com/docs/integrations/productboard-importer): Move Productboard notes and features over to Productlane.
- [Cursor](https://productlane.com/docs/integrations/cursor): Assign Linear issues to an agent running in Cursor Cloud.
- [Attio](https://productlane.com/docs/integrations/attio): A daily support note on each matching person and company.
- [Youtube](https://productlane.com/docs/integrations/youtube): Paste a YouTube URL to embed the video player in content.
- [Hubspot](https://productlane.com/docs/integrations/hubspot): See support history in HubSpot and log every conversation on the matching record.
- [Loom](https://productlane.com/docs/integrations/loom): Paste a Loom video URL to embed a player in your content.
- [Google Analytics](https://productlane.com/docs/integrations/google-analytics): Track views of your docs, roadmap, and changelog by page.
- [Zendesk importer](https://productlane.com/docs/integrations/zendesk-importer): Bring in Zendesk tickets, contacts, tags and attachments.
- [Zapier](https://productlane.com/docs/integrations/zapier): Connect Typeform, Salesforce, and many more using Zapier.
- [GitHub](https://productlane.com/docs/integrations/github): Write an agent article for every screen in your codebase.
- [Webhooks](https://productlane.com/docs/integrations/webhooks): Signed events pushed to you, then retried with a backoff.

### Administration

- [Roles & Permissions](https://productlane.com/docs/administration/roles-permissions): Each workspace role, and the access that role grants you.
- [Office hours](https://productlane.com/docs/administration/office-hours): Set when your team replies, then track it with your SLAs.
- [Tags](https://productlane.com/docs/administration/tags): Cluster your support volume with tags, grouped into sets.
- [Multilingual](https://productlane.com/docs/administration/multi-language): Your docs, portal, and widget in each language you offer.
- [Notifications](https://productlane.com/docs/administration/notifications): Choose how Productlane reaches you by email and by Slack.
- [Blocklist](https://productlane.com/docs/channels/blocklist): Choose which email addresses and domains reach the inbox.
- [Customers](https://productlane.com/docs/administration/customers): Find the contacts and the companies sending you feedback.
- [Pricing](https://productlane.com/docs/administration/pricing): The three Productlane plans, and what each of them costs.
- [Startup program](https://productlane.com/docs/administration/startup-program): A deep Scale discount for eligible early-stage companies.
- [Security, privacy, and compliance](https://productlane.com/docs/administration/security-privacy-and-compliance): Our legal and security documents, plus how requests work.