# Productlane

> Changelog, documentation for Productlane.
> Full content available at https://productlane.com/llms-full.txt

## Changelog

- [Support Agent Connectors](https://productlane.com/changelog/2026-08-07-support-agent-connectors): 2026-08-07
- [Reply within Linear](https://productlane.com/changelog/2026-07-28-reply-within-linear): 2026-07-27
- [Self-updating Help Center](https://productlane.com/changelog/2026-06-25-self-updating-help-center): 2026-06-24
- [MCP Server](https://productlane.com/changelog/2026-06-17-mcp-server): 2026-06-16
- [API v2 and Webhooks](https://productlane.com/changelog/2026-05-21-api-v2-and-webhooks): 2026-05-20
- [Support Copilot](https://productlane.com/changelog/2026-05-04-support-copilot): 2026-05-03
- [Conversation timeline](https://productlane.com/changelog/2026-03-27-conversation-timeline): 2026-03-27
- [Live Chat](https://productlane.com/changelog/2026-03-12-live-chat): 2026-03-11
- [Support inbox](https://productlane.com/changelog/2026-02-17-support-inbox): 2026-02-16
- [Email and Slack broadcasts](https://productlane.com/changelog/2026-02-05-email-and-slack-broadcasts): 2026-02-04
- [Cursor integration](https://productlane.com/changelog/2026-01-27-cursor-integration): 2026-01-26
- [Multi-Language](https://productlane.com/changelog/2026-01-14-multi-language): 2026-01-13
- [Scale Update](https://productlane.com/changelog/2025-12-08-scale-update): 2025-12-07
- [Release Intelligence](https://productlane.com/changelog/2025-10-15-release-intelligence): 2025-10-14
- [AI Chat](https://productlane.com/changelog/2025-09-24-ai-chat): 2025-09-23
- [Docs](https://productlane.com/changelog/2025-07-08-docs): 2025-07-07
- [Customer Support Portal](https://productlane.com/changelog/2025-04-30-customer-support-portal): 2025-04-29
- [Portal upgrades](https://productlane.com/changelog/2025-03-31-portal-upgrades): 2025-03-30
- [Winter polish and AI titles](https://productlane.com/changelog/2025-01-27-winter-polish-and-ai-titles): 2025-01-26
- [Linear customer requests integration](https://productlane.com/changelog/2024-12-09-linear-customer-requests-integration): 2024-12-08
- [Productlane 2.0](https://productlane.com/changelog/2024-10-15-productlane-2-0): 2024-10-14
- [New Inbox](https://productlane.com/changelog/2024-09-11-new-inbox): 2024-09-10
- [Snippets](https://productlane.com/changelog/2024-07-29-snippets): 2024-07-28
- [Slack Support App](https://productlane.com/changelog/2024-07-08-slack-support-app): 2024-07-07
- [Snooze threads, Undo, Signatures & Chrome Extension](https://productlane.com/changelog/2024-06-19-snooze-threads-undo-signatures-chrome-extension): 2024-06-18
- [Shared email inbox](https://productlane.com/changelog/2024-05-27-shared-email-inbox): 2024-05-26
- [Multi-select, inbox filters and contacting multiple people](https://productlane.com/changelog/2024-03-21-multi-select-inbox-filters-and-contacting-multiple-people): 2024-03-20
- [Private Customer Portals & SSO](https://productlane.com/changelog/2024-01-23-private-customer-portals-sso): 2024-01-23
- [New Feedback Portal](https://productlane.com/changelog/2023-12-06-new-feedback-portal): 2023-12-06
- [AI-suggest note highlights](https://productlane.com/changelog/2023-09-26-ai-suggest-note-highlights): 2023-09-26
- [Hubspot integration](https://productlane.com/changelog/2023-08-30-hubspot-integration): 2023-08-30
- [Multiple workspaces & Google authentication](https://productlane.com/changelog/2023-08-07-multiple-workspaces-google-authentication): 2023-08-07
- [Grain integration for call recordings](https://productlane.com/changelog/2023-07-28-grain-integration-for-call-recordings): 2023-07-28
- [Synced Intercom segments and contacts](https://productlane.com/changelog/2023-07-20-synced-intercom-segments-and-contacts): 2023-07-20
- [Collaborative editor & commenting](https://productlane.com/changelog/2023-07-11-collaborative-editor-commenting): 2023-07-11
- [Sync engine](https://productlane.com/changelog/2023-06-06-sync-engine): 2023-06-06
- [Intercom integration](https://productlane.com/changelog/2023-04-04-intercom-integration): 2023-04-04
- [Tagging](https://productlane.com/changelog/2023-03-17-tagging): 2023-03-17
- [Private roadmap and changelog](https://productlane.com/changelog/2023-02-24-private-roadmap-and-changelog): 2023-02-24
- [Companies & Insight trends](https://productlane.com/changelog/2023-01-30-companies-insight-trends): 2023-01-30
- [New editor, multiple issues, better search and API docs](https://productlane.com/changelog/2023-01-13-new-editor-multiple-issues-better-search-and-api-docs): 2023-01-13
- [New editor preview](https://productlane.com/changelog/2022-12-16-new-editor-preview): 2022-12-16
- [Hide selected Linear Teams](https://productlane.com/changelog/2022-10-24-hide-selected-linear-teams): 2022-10-24
- [Turn Slack into a user insights hub](https://productlane.com/changelog/2022-10-04-turn-slack-into-a-user-insights-hub): 2022-10-04
- [Import existing feedback and changelogs](https://productlane.com/changelog/2022-08-05-import-existing-feedback-and-changelogs): 2022-08-05
- [Custom domains](https://productlane.com/changelog/2022-07-05-custom-domains): 2022-07-05
- [We're live! Launching Productlane 🎉](https://productlane.com/changelog/2022-06-21-we-re-live-launching-productlane): 2022-06-21
- [Changelog reactions](https://productlane.com/changelog/2022-06-13-changelog-reactions): 2022-06-13
- [Link feedback to existing issues](https://productlane.com/changelog/2022-05-17-link-feedback-to-existing-issues): 2022-05-17
- [New Changelog Builder](https://productlane.com/changelog/2022-02-18-new-changelog-builder): 2022-02-18
- [Smart Feedback Inbox](https://productlane.com/changelog/2022-02-06-smart-feedback-inbox): 2022-02-06
- [Product Hunt Launch, simple upvotes and email notifications](https://productlane.com/changelog/2022-01-19-product-hunt-launch-simple-upvotes-and-email-notifications): 2022-01-19
- [Announcing Productlane](https://productlane.com/changelog/2022-01-10-announcing-productlane): 2022-01-10

## Docs

### Get started

- [Quickstart](https://productlane.com/docs/get-started/quickstart): Set up a customer support system around Slack and Linear.
- [Import](https://productlane.com/docs/get-started/import): Import conversations from Zendesk, Intercom, or via CSV.
- [Shortcuts](https://productlane.com/docs/get-started/shortcuts): Navigate your inbox and process requests in a breeze.

### Setup

- [Widget](https://productlane.com/docs/setup/widget): Unified widget for your Live Chat, Help Center, and Changelog.
- [Theme](https://productlane.com/docs/setup/theme): Customize the style of your Help Center, Requests portal and Changelog.
- [Custom domain](https://productlane.com/docs/setup/custom-domain): Connect your own domain to your portal.
- [SSO](https://productlane.com/docs/setup/sso): Authenticate portal users yourself with JWTs.
- [Signatures](https://productlane.com/docs/setup/signatures): Add a signature to your emails.
- [Connectors](https://productlane.com/docs/setup/connectors): Connect your database or other 3rd party libraries with Productlane.
- [Widget Content Security Policy (CSP)](https://productlane.com/docs/setup/widget-content-security-policy-csp)

### AI

- [Productlane Agent](https://productlane.com/docs/ai/ai-agent): Get instant answers from your docs, Linear projects, and changelog.
- [AI Copilot](https://productlane.com/docs/ai/ai-copilot)
- [Code Agents](https://productlane.com/docs/ai/code-agents): Auto-fix issues with Cursor Cloud
- [Reporting](https://productlane.com/docs/ai/reporting): Get insights about your customer support and Productlane Agent performance.
- [Automatic issue creation](https://productlane.com/docs/ai/automatic-issue-creation): The Productlane Agent can automatically create new Linear issues based on the message context.
- [Auto AI-Drafts](https://productlane.com/docs/ai/auto-ai-drafts)
- [Close-the-loop drafts](https://productlane.com/docs/ai/close-the-loop-drafts)
- [AI Usage & Credits](https://productlane.com/docs/3e682329-2ab6-441b-a17d-c13b57ca6ea8)

### Inbox

- [Custom views](https://productlane.com/docs/administration/custom-views): Save any combination of filters in your inbox.
- [SLAs](https://productlane.com/docs/administration/slas): SLAs let you set response time targets for support threads so your team stays accountable and customers get timely replies.
- [Auto-Assignments](https://productlane.com/docs/inbox/auto-assignments): Automatically route incoming threads to the right team member based on customer ownership in Linear.
- [Macros](https://productlane.com/docs/inbox/macros): Answer users faster with reusable snippets.
- [Snoozing](https://productlane.com/docs/inbox/snoozing): Snooze a thread to clear it from your inbox until a time you choose.
- [Internal comments and mentions](https://productlane.com/docs/inbox/internal-comments-and-mentions)
- [Thread importance](https://productlane.com/docs/inbox/thread-importance)
- [Merging threads](https://productlane.com/docs/1f36a91b-3783-42e3-9cfc-5a4a0cd65afb)

### Channels

- [Email Forwarding](https://productlane.com/docs/channels/email-forwarding): Automatically forward incoming emails to Productlane.

- [Live Chat](https://productlane.com/docs/channels/live-chat): Enable real-time chat with customers.
- [Slack Inbox](https://productlane.com/docs/channels/slack-inbox): Move Slack connect conversations into Productlane.
- [Suppressed email contacts](https://productlane.com/docs/channels/suppressed-email-contacts): Re-subscribe contacts whose email delivery was blocked by a bounce.
- [Reply All by Default](https://productlane.com/docs/channels/reply-all-by-default)
- [Shared Email](https://productlane.com/docs/channels/shared-email): Connect your email to be able to answer customers.
- [Microsoft Teams](https://productlane.com/docs/channels/microsoft-teams): Sync conversations from Microsoft Teams into Productlane.

### Docs

- [Self-updating docs](https://productlane.com/docs/docs/self-updating-help-center): How the Productlane Agent drafts help center articles from your customer threads, and how to review the suggestions.
- [AI Help Center](https://productlane.com/docs/docs/ai-help-center): Help customers use your product easily with beautiful docs.
- [Unlisted articles](https://productlane.com/docs/eac783ba-24c6-407c-9b2a-04d55140be76)

### Feedback Portal

- [Publish your roadmap](https://productlane.com/docs/feedback-portal/publish-your-roadmap): Publish a roadmap with all your customer requests from Linear.
- [Multiple Portals](https://productlane.com/docs/feedback-portal/multiple-portals): Serve different audiences from a single Productlane workspace. 

### Support Portal

- [Customer Support Portal](https://productlane.com/docs/support-portal/customer-support-portal): Give your customers a space to see all their support messages and Linear requests.
- [Embed the Portal](https://productlane.com/docs/support-portal/embed-the-portal): You have different options to make the portal available for customers.

### Changelog

- [Embed your Changelog](https://productlane.com/docs/changelog/embed-your-changelog): A new changelog draft for every closed Linear project.
- [Release Intelligence](https://productlane.com/docs/changelog/release-intelligence): Automatically generate a Changelog from your recent improvements. 
- [RSS Feed](https://productlane.com/docs/changelog/rss-feed): Add an RSS feed to your Changelog.
- [Import Changelogs](https://productlane.com/docs/changelog/import-changelogs): You can import Changelogs from other platforms via CSV.
- [Broadcasts](https://productlane.com/docs/changelog/broadcasts): Send out your Changelog via email, Slack or In-App

### Integrations

- [Linear issue templates](https://productlane.com/docs/integrations/linear-issue-templates)
- [Linear](https://productlane.com/docs/integrations/linear): Sync projects and issues in real time with Linear.
- [API](https://productlane.com/docs/integrations/api): Programmatic access to your workspace with the v2 API.
- [MCP](https://productlane.com/docs/integrations/mcp): Connect Productlane to Claude, Cursor, and any MCP client.
- [Productboard importer](https://productlane.com/docs/integrations/productboard-importer)
- [Cursor](https://productlane.com/docs/integrations/cursor): Auto-assign Linear issues to Cursor
- [Attio](https://productlane.com/docs/integrations/attio)
- [Youtube](https://productlane.com/docs/integrations/youtube): Simply paste a YouTube video URL anywhere in your content.
- [Hubspot](https://productlane.com/docs/integrations/hubspot): Import contacts and view the delivery status of conversations in Hubspot.
- [Loom](https://productlane.com/docs/integrations/loom): Simply paste a Loom video URL anywhere in your content.
- [Google Analytics](https://productlane.com/docs/integrations/google-analytics): Track your Help Center, Roadmap and Changelog views.
- [Zendesk importer](https://productlane.com/docs/integrations/zendesk-importer): Bring your Zendesk tickets, contacts, tags, and attachments into Productlane.
- [Zapier](https://productlane.com/docs/integrations/zapier): Connect countless tools like Typeform, Salesforce or Tally via Zapier.
- [GitHub](https://productlane.com/docs/integrations/github)
- [Webhooks](https://productlane.com/docs/integrations/webhooks): Subscribe to events instead of polling. HMAC-signed, retried with backoff.

### Administration

- [Roles & Permissions](https://productlane.com/docs/administration/roles-permissions): Below are the available roles within your Productlane workspace. Assign roles based on the level of access each team member needs.
- [Office hours](https://productlane.com/docs/administration/office-hours): Set when your team is available to reply, and reflect it in SLAs, auto-replies, and the widget.
- [Tags](https://productlane.com/docs/administration/tags): Analyse your support volume with tags and turn them into Linear issues.
- [Multi Language](https://productlane.com/docs/administration/multi-language): Your Help Center, Portal, and Widget in any language.
- [Notifications](https://productlane.com/docs/administration/notifications)
- [Blocklist](https://productlane.com/docs/channels/blocklist): Block unwanted feedback across all sources.
- [Customers](https://productlane.com/docs/administration/customers): Find customers who are actively giving you feedback.
- [Pricing](https://productlane.com/docs/administration/pricing): Learn about the pricing of Productlane
- [Startup program](https://productlane.com/docs/administration/startup-program): Learn about Productlane's Early Stage program for startups.
- [Security, privacy, and compliance](https://productlane.com/docs/administration/security-privacy-and-compliance)
- [Billing and invoices](https://productlane.com/docs/administration/billing-and-invoices)