We’re excited to release AI Chat today. It gives your customers instant answers from your Productlane Help Center, Changelog, and all your public Linear projects and issues. Industry benchmarks show ~50% resolution rates for support conversations, and we got even higher resolution rates during beta, so we're happy to launch it into public availability today. Go toSettings → AI Chat to enable this feature, which is available on our Pro and Scale plans.

Built to work perfectly with Linear

Especially in B2B, most customer requests are product-related: Bug reports or feature requests that belong into Linear. AI Chat connects seamlessly with Linear Issues, public projects on your Productlane Portal, and completed items from your Changelog. This gives customers one place to ask about future, current, and past features. If they ask how to set up a feature that does not exist yet, but is on the roadmap, they now know about this.

Integrated into your widget

AI Chat can be embedded as a widget alongside your Help Center, Changelog, and Live Chat. Answers that include citations from your Help Center open directly in your widget.

Clearly separating humans and AI

AI Chat is kept distinct from your human support flow, so customers always know who they’re talking to. This avoids the “AI wall” many tools create and ensures urgent bugs and requests reach your team directly.

Weekly AI Chat summaries

Every week, Productlane gives you a summary of all asked questions and their responses. So you can identify missing doc articles and improve coverage instantly. Just open the right doc article with CMD + K to update it and improve the AI responses in the future.

Live Chat Public Beta

We have more great news: Live Chat is now in public beta. After activating it, your Widget contact form will turn into a chat. You can activate it without needing to change anything with your embedded widget script here in Settings → Live chat.

Improvements

• Portal: Clicking on items is now smoother and opens on the right

• Linear: Added revenue formatting option (annual/monthly)

• Docs: Improved visualization for code blocks

• Docs: Improved search performance and caching

• Docs: SEO optimizations on main pages

• Docs: Improved contrast and typography

• Widget: Font size increased for readability

• Widget: Menu spacing and animations improved

• Settings: Added “How it works” button to all settings pages

• Comments: Improved design and consistency

• Roadmap: Responsiveness improvements

• Settings: Tooltips added to pricing page; invoice button added to plans page

• Inbox: Sorting and section structure improved

• Threads: Improved creation events and title limits

• Email: Improved the unsubscribe button

• General: Multiple UI updates across portal, widget, and docs

• General: Viewers can now see members

Fixes

• Docs: Resolved overflow in titles

• Docs: Fixed feedback input focus on mobile

• Docs: Fixed line height and spacing issues

• Docs: Fixed border radius in widget search

• Docs: Fixed dark mode for error pages

• Docs: Fixed group auto-open behavior after reload

• Changelog: Fixed spacing, hover states, and small browser width bugs

• Changelog: Added a missing close button on notifications

• Widget: Fixed dark mode issues on Safari

• Widget: Fixed offset and spacing when docs are disabled

• Widget: Fixed close button behavior on mobile

• Widget: Fixed UI spacing and auto-save for settings

• Widget: Fixed small black square artifact

• Widget: Fixed docs menu animation

• Inbox: Fixed issues not showing when all were done

• Inbox: Improved comment and message handling

• Roadmap: Fixed cutoff content and small-screen bugs

• Portal: Fixed modal text and sign-up issues

• Portal: Fixed navigation width and responsiveness

• Portal: Fixed caching and loading issues

• Threads: Fixed mobile issues, alignment, and message capture

• Threads: Fixed duplication from missing Slack user IDs

• UI: Fixed numerous spacing, alignment, and border radius issues

• UI: Fixed color, icon, and contrast inconsistencies

• UI: Fixed scrollbar, overlap, and shadow issues

• UI: Fixed broken forms and misaligned inputs

• Emails: Fixed quote differentiation and font stripping

• General: Fixed local storage limit for files

• General: Fixed broken attachments and file loading

• General: Fixed session token handling

• General: Fixed data export formatting

• General: Fixed MRR rounding