Customer support for modern companies
Omnichannel Customer Support engineered from the ground up for AI. Built around Linear to turn customer messages into code instantly.
Powering fast-moving companies worldwide
Support redefined for modern teams. Built for Linear, with AI deeply integrated.
AI-native
A powerful support agent that creates Linear issues and assigns coding agents.
Lightning fast
The fastest support experience with a sync engine and 50ms UI.
Built for Linear
Turn customer messages into code instantly and prevent any duplications.
Every channel in one inbox. Resolved by AI you control.
Email, Slack, Teams, and live chat land in a single inbox. The Productlane Agent resolves the questions, creates Linear issues and follows up with customers.
Email, Slack, Teams, and live chat in a single view.
Every AI reply cites your connected, read-only sources.
Scope what the agent can read, per workspace.
Connect your tools and the agent starts answering.
Self-updating help center that's beautiful out of the box
The Productlane Help Center updates automatically from resolved Linear issues, shipped code, and past conversations.
Closed issues, shipped code, and conversations become articles.
Publish articles fast without needing an engineer.
Beautiful formatting and components out of the box.
Embedded right in your docs.
The first AI support agent that interacts with Linear
The Productlane support agent creates or links Linear issues with full context, and assigns small bugs directly to your coding agent.
Creates issues with the right labels and priority.
Grounded in your docs, changelog, and whitelisted SQL.
Routes small bugs to your coding agent automatically.
Trained on your help center and past conversations.
Replies drafted from your Linear issues
Every draft pulls the issue status, merged PRs, and docs behind a thread, so the reply matches what actually shipped.
Good news, the CSV export you asked for just shipped. You'll find it under Settings, then Data. Your request went straight into a Linear issue, and it's live as of today's release. Thanks for flagging it!
Generate a reply directly in the thread, ready to refine and send.
Suggestions draw on your help center and past conversations
Review, edit, and send. Nothing goes out automatically.
Drafts come back in each customer's language.
A complete customer platform on Linear
Support portal, roadmap, and changelog, all in sync with Linear. Close an issue and it ships straight to your customers.
Our Changelog
See all releasesHigh performing startups choose Productlane
Design softwareHow Linearity scales support with AI
The Productlane Agent, trained on their product and billing, answers customers directly. The help center rebuilt and translated itself in minutes.
Global mobilityHow premote runs multi-channel support on Productlane
Four months after moving off a legacy helpdesk, support runs across Slack, Teams, and email, with the help center rebuilt in Productlane.