Autonomous support for modern companies
Productlane is a customer support tool for software companies. It resolves most tickets on its own and drafts the rest using your product data and Linear issues.
Powering fast-moving companies worldwide
The agent answers first. The rest is escalated or lands in Linear.
Answers on day one
Point the agent at your help center and it answers from what you already wrote.
Docs write themselves
Resolved conversations, closed issues, and shipped commits come back as draft articles.
Messages become issues
The agent reads the customer's account, then files the issue with what it found.
Multichannel AI support for software companies
Every channel runs through one agent that answers from your help center and your Linear issues.
That product context is why software teams see the highest resolution rates.
A Support Agent with full context about your product
It answers from your help center. When something looks broken, it reads the customer's live account from your own systems and files the Linear issue.
The customer writes on whatever channel they use.
Replies are grounded in your own help center.
A connector reads live data from your own API or MCP server.
The issue lands in Linear, linked back to the thread.
Self-updating help center that's beautiful out of the box
The Productlane help center is the source of truth for your agent and updates automatically based on resolved Linear issues, shipped code, and past conversations.
A merged pull request or a closed issue starts a draft.
A question your docs missed comes back as an article.
The draft shows every line it wants to change.
The published article is what the agent quotes.
Closed issues ship with a drafted reply
Productlane pulls the issue status, the merged pull request, and the docs behind a thread into one draft.
Good news, the CSV export you asked for just shipped. You'll find it under Settings, then Data. It went out in today's release, and the help center article is up to date.
A complete customer platform on Linear
Support portal, roadmap, and changelog, all in sync with Linear. Close an issue and it ships straight to your customers.
Our Changelog
See all releasesHigh performing startups choose Productlane
Design softwareHow Linearity scales support with AI
The Productlane Agent, trained on their product and billing, answers customers directly. The help center rebuilt and translated itself in minutes.
Global mobilityHow premote runs multi-channel support on Productlane
Four months after moving off a legacy helpdesk, support runs across Slack, Teams, and email, with the help center rebuilt in Productlane.