Autonomous support for modern companies
Productlane is a customer support tool for software companies.
It answers from your code to automate almost all of your support.
Powering fast-moving companies worldwide
Multichannel customer support that knows your product. Productlane answers across email, chat, and Slack like an engineer on your team, then files issues in Linear and tells each customer when it shipped.
Answers based on your code
The agent reads your GitHub repo and answers from how the product works today.
Docs write themselves
Resolved conversations, closed issues, and shipped commits come back as draft articles.
Loops close automatically
When the fix ships in Linear, the agent writes back to every customer who reported it.
A support agent that reads your code securely
Productlane turns your codebase into secure read-only reference articles, leading to the highest resolution rates for software companies.
The customer writes on whatever channel they use.
Replies are grounded in your help center and your GitHub repo.
A connector reads live data from your own API or MCP server.
The issue goes to Linear, and the agent replies once it ships.
“We have tested many different support tools, and the quality of the Productlane Agent’s responses was by far the best. I now have around 80 to 90% less work.”
Every channel in one inbox. Resolved by AI you control.
Email, Slack, Teams, and live chat share one keyboard-first inbox. Your coding agent sets it all up for you over MCP.
The agent replies first, and your team takes the rest.
Issues, status, and replies stay in sync with Linear.
Connect email or Slack and start replying the same day.
Link a thread to Linear, and customers hear when it ships.
Self-updating help center that's beautiful out of the box
Each question your docs missed comes back as a draft article, and you approve every line before your customers see it.
A merged pull request or a closed issue starts a draft.
A question your docs missed comes back as an article.
The draft shows every line it wants to change.
The published article is what the agent quotes.
The complete customer platform on Linear
Funnel all feature requests, feedback or call recordings into Productlane. Once they ship, the agent tells everyone who asked.
Our Changelog
See all releasesSpotlight mode
Your customers are getting used to asking AI wherever they are. Spotlight mode is a simple way to meet that expectation. You can imagine it as ChatGPT for your website. Use it on all your public…
Support Agent GitHub Context
We're continuing to heavily focus on the Productlane Support Agent. It's exciting to see that more of you turn it on every week and start saving hours of time while improving the experience for your…
Customer support agent upgrades
We think the future of customer support is autonomous. AI can now reliably answer questions that have been answered before and instantly verify bug reports, without sacrificing the user experience.…
Microsoft teams
Productlane now works with Microsoft Teams. Teams conversations can flow into Productlane alongside your other support channels, making it possible to manage customer communication in one place.…
Software companies that want to delight users choose Productlane
Design softwareHow Linearity scales support with AI
The Productlane Agent, trained on their product and billing, answers customers directly. The help center rebuilt and translated itself in minutes.
Global mobilityHow premote runs multi-channel support on Productlane
Four months after moving off a legacy helpdesk, support runs across Slack, Teams, and email, with the help center rebuilt in Productlane.