Autonomous support for modern companies
Productlane is a customer support tool for software companies.
It resolves of tickets through secure access to your code.
Powering fast-moving companies worldwide
The agent answers first. The rest is escalated or lands in Linear.
Answers on day one
Point the agent at your help center and it answers from what you already wrote.
Docs write themselves
Resolved conversations, closed issues, and shipped commits come back as draft articles.
Messages become issues
The agent reads the customer's account, then files the issue with what it found.
Every channel in one inbox. Resolved by AI you control.
Email, Slack, Teams, and live chat land in a single inbox. The Productlane Agent resolves the questions, creates Linear issues and follows up with customers.
Email, Slack, Teams, and Discord, keyboard-first and synced in 50ms.
Threads link to Linear issues, and customers hear when they ship.
Scope what the agent can read, per workspace.
Connect your tools and the agent starts answering.
A support agent that reads your codebase
The agent grounds every answer in your GitHub repo and your help center. When something looks broken, it reads the customer's live account and files the Linear issue. Once the fix ships, it tells the customer.
The customer writes on whatever channel they use.
Replies are grounded in your help center and your GitHub repo.
A connector reads live data from your own API or MCP server.
The issue goes to Linear, and the agent replies once it ships.
Self-updating help center that's beautiful out of the box
The Productlane help center is the source of truth for your agent and updates automatically based on resolved Linear issues, shipped code, and past conversations.
A merged pull request or a closed issue starts a draft.
A question your docs missed comes back as an article.
The draft shows every line it wants to change.
The published article is what the agent quotes.
The complete customer platform on Linear
Support portal, roadmap, and changelog, all in sync with Linear. Close an issue and it ships straight to your customers.
Our Changelog
See all releasesHigh performing startups choose Productlane
Design softwareHow Linearity scales support with AI
The Productlane Agent, trained on their product and billing, answers customers directly. The help center rebuilt and translated itself in minutes.
Global mobilityHow premote runs multi-channel support on Productlane
Four months after moving off a legacy helpdesk, support runs across Slack, Teams, and email, with the help center rebuilt in Productlane.