AI isn't replacing human agents but complementing them, enabling proactive engagement and improving customer retention through timely, personalized interactions.

Net Promoter Score (NPS) is a metric that gauges customer loyalty and satisfaction by asking customers how likely they are to recommend a business on a scale from 0 to 10.

Customer Satisfaction Score (CSAT) is a crucial metric for businesses to gauge how satisfied customers are with their products or services.

The inbox zero method, developed by Merlin Mann, aims to keep your email inbox empty or nearly empty to reduce mental clutter and boost productivity.

Customer service skills are essential for retaining customers and loyalty. These skills include hard skills (technical knowledge) and soft skills (interpersonal abilities).

The Customer Effort Score (CES) measures how much effort customers need to interact with your business. This metric helps gauge customer satisfaction and loyalty.

Investing in SaaS customer support is important because it can be the deciding factor for customers when choosing a service.

Shared inboxes centralize communication, enhance accountability, and streamline customer interactions.

Slack facilitates real-time communication, better collaboration, and higher customer engagement. It enables gathering customer insights, integrates with various channels, and...

Closing the customer feedback loop is vital for continuous improvement in products and services as it directly impacts customer satisfaction.

The Voice of the Customer (VoC) captures customer feedback, preferences, and expectations, which is crucial in driving product innovation and customer satisfaction.

There are product management certifications available for product managers of all levels, including those who want to learn about agile processes and scrum. While the certificat...

Customer experience statistics for 2024 highlight the importance of exceptional service, personalized experiences, fast customer interactions, technology integration...

Release notes are essential for telling your users and stakeholders about changes to your product. They should be engaging, easy-to-understand announcements about how the changes..

Deciding what to work on for a product is much more than putting features in order. It also means managing what everyone wants and thinks.

Dovetail was founded in 2017 and has grown in popularity ever since.

The Jobs-to-be-Done (JTBD) framework helps understand customer needs by focusing on the 'jobs' customers want products to do.

We all have limited time and resources. We therefore have to make sure that we focus on the most important features that will tackle the most pressing customers’ problems.

At Productlane, we believe heavily in talking with our customers. It’s more meaningful than written feedback because it clearly shows you that real people are using your product...

Conducting user interviews is one of the most powerful tools for developing your product. Because it's simply the easiest way to understand what your product’s opportunities are...

Collecting customer feedback effectively combines traditional and innovative methods, including detailed surveys, interactive website forms, active social media engagement...

Product discovery means ensuring alignment between your product and its users.

The Opportunity Solution Tree methodology, pioneered by Teresa Torres in the realm of product management, emerged as a structured approach to align product opportunities...

Productboard is a great tool for product management and started as one of the first players on the market to have user feedback deeply integrated into their...

Before starting Productlane, we talked with countless companies like Stripe, Linear, Cron, Superhuman, to find out their secrets behind building world-class products.