We’re happy to start the new year with a feature that helps you reach the 6.5 billion people in the world who don’t speak English. You can now translate your Help Center, Customer Requests Portal, and Widget into 47 languages. Your Portal and Widget are auto-translated, and you can add a version per language across Docs, Changelog, Projects, and Issues. Multi-language is available on the Scale Plan.

Select from 47 languages

Go to Settings → Portal → Languages and set your Default Language, which is shown to visitors by default. Click Add Language to choose from the languages you want to enable for your workspace. When a visitor opens your portal or widget, Productlane detects their browser language. If it’s enabled, they’ll see that translation. Otherwise, they’ll see your default language.

Once languages are enabled, you can translate your changelog entries by switching languages with the selector while editing to create localized release notes, add translated versions of help center articles by changing the editor language for each enabled language, and customize your AI chat welcome message and example questions per language in Settings → AI Chat.

Fixes and Improvements

Widget: Control the widget from your app with new dismiss methods and support for custom launchers so you can match your UX.
Portal: Upvotes are tied to requests rather than projects, so prioritization reflects what customers actually ask for. View in Portal → Roadmap. No setup required.
Reporting: Aggregated MRR appears in Reporting so you can combine revenue and support insights. Go to Reporting → Overview.
Widget: Added method to programmatically dismiss in-widget notifications
Widget: Allowed launchers to dismiss the widget for full open/close control
Dashboard: Added sorting across all companies for faster account reviews
Docs: Added support article explaining how to export data
Editor: Enabled smart typography (e.g., arrows) for cleaner writing
Interface: Improved URL design for Docs and Changelog to be more readable
Interface: Inverted up/down button order to match common conventions
Inbox: Removed the Close loop tab to streamline navigation
Slack: Improved Slack notifications with new formatting
Performance: Moved Docs indexing to background to keep the editor responsive
Portal: Moved upvotes from projects to requests for accurate prioritization
Reporting: Added aggregated MRR view to pair revenue with support metrics
Search: Defaulted search results to newest first for quicker triage
API: Resolved widget event inconsistencies for correct callbacks
API: Stabilized Linear team sync so members and statuses stay up to date
Authentication: Restored project access for affected team members
Authentication: Fixed email login for the customer portal
Authentication: Prevented erroneous authentication errors after reconnecting
Bug: Adjusted chat layout height to fit the viewport
Bug: Company and people details are editable again
Bug: Smoothed out thread deletion interactions
Bug: Command+K now finds people by email
Bug: Docs pages render correctly on all screen sizes
Bug: New Linear icons load and display correctly
Bug: After marking a thread done, the next item opens as expected
Bug: Multi-delete works as expected
Bug: Ethereum project icon displays correctly
Bug: Show the correct author in Slack for “Push to Productlane”
Bug: Fixed a visual artifact in charts
Bug: Tooltips display reliably on messages
Bug: Issue status changes without errors
Bug: Publishing rules for empty doc articles behave correctly
Bug: Upvote visibility is consistent across views
Bug: Recent threads list shows the correct items
Bug: Navigates to the correct next item after completion
Bug: Increased reliability of thread deletion
Dashboard: Improved empty state on Agent Performance for first-time views
Dashboard: Replaced an incorrect empty state when pending projects exist
Docs: Improved Markdown import to handle edge cases
Editor: Fixed bullet formatting in AI Chat
Editor: Improved editor stability during long sessions
Editor: Prevented project descriptions from being overwritten
Editor: Ensured image updates apply to the correct versions
General: Prevented duplicate project feedback entries
General: Handled inactive email addresses gracefully
General: Fixed issues with customer names containing apostrophes
General: Creating customers works without errors
Interface: Resized buttons so they fit in the comment editor
Interface: Removed persistent “Create customer” button after creation
Interface: Fixed inputs being clipped by the clear (x) icon
Interface: Removed deleted projects from lists
Interface: Allowed long toast messages to display fully
Interface: Applied general UI polish across views
Live Chat: Clicking a notification no longer reloads the whole page
Performance: Significantly sped up thread deletion
Performance: Widget snippet loads immediately without delay
Slack: Fixed AI Chat notifications so they post correctly to Slack
Widget: Fixed corrupted images inside the widget
Widget: Fixed video playback and sizing inside the widget

Productlane changelog

Multi-Language

Scale Update

Release Intelligence

AI Chat

Docs

Customer Support Portal

Portal upgrades

Winter polish and AI titles