We have completely reworked the Productlane inbox to help you prioritize feedback, answer customers faster, and close the feedback loop. The new view will also make it much easier for you to grasp new statuses like "unsnoozed" and "close feedback loop". Giving you more peace of mind by reaching inbox zero.

We understand that with a lot of incoming feedback, a plain list of the threads can become overwhelming and does not incentivize triaging your feedback. That's why we are now grouping threads for you, to give you a less overwhelming view and an easier way to get started. Threads are being grouped by:

We want to enable you to get to the most important feedback first. Priorities given via the Productlane widget and roadmap are being used to highlight those at the top of the inbox. This, for example, can include bug reports, where you should answer your customer quickly and have an issue created fast. We use the following priorities:

In addition to the priority, you want to see the next step for this item instantly. This is why we brought in inbox actions. We show a label at each thread, that either contains an action or a thread status. 

Set the inbox response time in your settings to ensure making customers feel their feedback is taken seriously:

Productlane changelog

New Feedback Inbox