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Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work—so nothing gets lost and every request finds its way into the roadmap. Powered by a sync engine that loads all data into the browser, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board.<hr><h1>Setup</h1><ol class="steps-list"><li><a href="http://hello.productlane.com/roadmap" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Publish your portal</a>・5m Publishing your portal is the fastest way to get started with Productlane.</li><li><a href="https://productlane.com/settings/widget" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Install Widget</a>・15m Make the power of Productlane available in your app.​</li><li><a href="https://productlane.com/settings/emails" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Setup Emailing</a> ・5m To be able to respond to customers, you need to connect your email. </li></ol><hr><h1>Importer</h1>We built three importer tools so you can get started as quickly as possible.<ul class="accent-bullets"><li><a href="https://productlane.com/settings/csv-import" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">CSV import</a> ・5m Import new feedback as CSV into Productlane.</li><li><a href="https://productlane.com/settings/productboard-import" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Productboard importer</a> ・5m Migrate from Productboard to Productlane with one click.</li><li><a href="mailto:hello@productlane.com" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Custom import request</a> ・5m If you're moving from Zendesk or other tools, please get in touch with us.</li></ul>

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