Docs

Learn best practices and get an overview of all features in Productlane.

Get started

Quickstart

Set up a customer support system around Slack and Linear.

Import

Import conversations from Zendesk, Productboard, or CSV.

Shortcuts

Navigate your inbox and process requests in a breeze.

Setup

Widget

Unified widget for your Live Chat, Help Center, and Changelog.

Theme

Customize the style of your Help Center, Requests portal and Changelog.

Custom domain

Connect your own domain to your portal.

SSO

Authenticate portal users yourself with JWTs.

Signatures

Add a signature to your emails.

Custom data

Connect your database or other 3rd party libraries with Productlane.

Channels

Live Chat

Embed a Live Chat for Customer Support.

Shared Email

Connect your email to be able to answer customers.

Slack Connect Inbox

Move Slack connect conversations into Productlane.

AI Agent

Get instant answers from your docs, Linear projects, and changelog.

Reporting

Get insights about your customer support and AI Agent performance.

Changelog

Release Intelligence

Automatically generate a Changelog from your recent improvements.

RSS Feed

Add an RSS feed to your Changelog.

Import Changelogs

You can import Changelogs from other platforms via CSV.

Integrations

Linear

Sync projects and issues in real time with Linear.

API

Learn how to authenticate with the API.

Youtube

Simply paste a YouTube video URL anywhere in your content.

Loom

Simply paste a Loom video URL anywhere in your content.

Google Analytics

Track your Help Center, Roadmap and Changelog views.

Administration

Pricing

Learn about the pricing of Productlane

FAQ

More questions about all things Productlane.

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