Zendesk importer

Bring your Zendesk tickets, contacts, tags, and attachments into Productlane in one import. This runs in the background, so you can keep working while it finishes.

Available on the Pro plan or higher.

Get your Zendesk credentials

You will need three things from Zendesk:

• API URL in the form https://yourcompany.zendesk.com/api/v2/.

• API token, created in Zendesk under Admin Center → Apps and integrations → APIs → Zendesk API.

• The email of the Zendesk account the token belongs to.

Run the import

1. In Productlane, go to Settings → Import / Export and open the Conversations row, then choose Zendesk.

2. Enter your API URL, Zendesk token, and Zendesk email.

3. Click Validate credentials. Productlane confirms it can reach your Zendesk.

4. Set how far back to import with Days back (use 0 to import everything), and toggle Import attachments if you want files brought across.

5. Map each Zendesk status (New, Open, Closed, Solved) to a Productlane status (new, done, or close-loop).

6. Click Import data. The import is queued and runs in the background; you will get a confirmation when it completes.

What gets imported

Tickets become Productlane threads, with their contacts, tags, and (optionally) attachments. Status mapping decides where each ticket lands in your inbox.

Your Zendesk token and the imported source data are used only for the import and are not stored afterward.