API

The Productlane v2 API provides programmatic access to threads, contacts, companies, changelogs, help center articles, projects, issues, tags, the customer portal, and workspace members.

For the complete reference, including authentication, scopes, pagination, errors, rate limits, and every endpoint, see the full API guide.

Base URL

https://productlane.com/api/v2

Conventions

• JSON request and response bodies

• snake_case field names everywhere

• ISO 8601 strings for every date

• Cursor pagination on every list endpoint

• Bearer token authentication on every request

• A stable error envelope with a code, message, and request_id

• An X-Request-Id header on every response (success or failure); quote it in support tickets

What you can manage

• Threads - statuses (open, snoozed, done), messages, and internal comments

• Contacts - look up by id or by email

• Companies - look up by external id or domain

• Projects - manage projects and read available statuses

• Issues - manage issues and read Linear workflow states

• Tags - tags and tag groups

• Changelogs - entries and changelog tags

• Docs - help-center articles and groups

• Portal - the public roadmap and a contact's portal view

• Members - invite, change roles, remove, and manage pending invites

• Files - upload attachments and inline media to the CDN

Get a key

Mint a v2 key in Settings → Integrations → API, choose its scopes, and send it as a bearer token on every request:

Authorization: Bearer pl_v2_...

A key's scopes decide what it can read and write, so create a narrow key when an integration only needs part of your workspace.

Moving from v1

The v1 API is deprecated and sunsets on November 20, 2026. New integrations should use v2. If you have a v1 integration in production, follow the migration guide in the full API guide. A v1 key sent to v2 is rejected with 410 unsupported_key_version.