Attio gets a daily picture of your support relationship. Once a day, Productlane writes a note onto the matching person and company in Attio for every thread that had new messages, so sales and success see the current state without opening Productlane.
Connecting needs the Scale plan or above, and a Member or Admin role.
Settings > Integrations > Attio.
A person is matched by email, and a company is matched by domain. A thread with no match is skipped rather than written somewhere approximate.
Once a company matches an Attio record, Open in Attio appears in the ⋯ menu on its page in Productlane.
