<ul><li>Admin: Full access to everything, including managing billing, workspace settings, API keys, user roles, and inviting new members to the workspace.</li><li>User: Can use all core features such as replying to threads, creating issues, managing the roadmap, and updating the changelog - but without access to billing or workspace settings.</li><li>Viewer: Can view threads and roadmap, but cannot make edits or changes.</li></ul><blockquote>Viewer seats are free and unlimited. You’re only billed Admin and User roles.</blockquote>You can manage roles and invite team members by navigating to <a href="https://productlane.com/settings/members" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Settings → Members</a>. Billing details can be managed from <a href="https://productlane.com/settings/plans" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">Settings → Plans</a>.

Administration

Below are the available roles within your Productlane workspace. Assign roles based on the level of access each team member needs.

Roles & Permissions

Quickstart

Widget

Shortcuts

Import

Get started

Email

Slack

Email Forwarding

Signatures

Snippets

Custom data

Inbox

Theme

Custom domain

Portal

Support Docs

Docs

Publish your roadmap

Roadmap

Embed your Changelog

Changelog

Customer Support Portal

Embed the Portal

Support Portal

Zapier

Chrome extension

Productboard importer

Raycast

Hubspot

Integrations

Notifications

Customers

Productlane