Productlane has three plans: Starter, Pro, and Scale. Each starts with a free 7-day trial. The pricing page has prices and the full comparison.
Early-stage companies may qualify for a deep discount on the Scale plan through the Startup program, with 6 full seats and unlimited free viewer seats.
Starter
For teams that want support, feedback, and AI in one place from day one:
A public roadmap, changelog, and feedback portal
The widget, live chat, and one shared email address
The Productlane Agent, AI Drafts, the AI Assistant, and close loop follow-ups
Email signatures and a custom domain
The API, MCP, and Zapier
Pro
Everything in Starter, plus:
Slack Connect channels in your inbox
Up to 10 email addresses
Macros
Email and Slack broadcasts
AI changelog generation with Release Intelligence
Multilingual docs, portal, and widget
Connectors and Cursor
Importers for Zendesk, Intercom, and Productboard
Scale
Everything in Pro, plus:
A published Customer Support Portal
Portal SSO with JWT
Microsoft Teams, HubSpot, and Attio
Auto-assign threads to the customer's owner in Linear
Up to 25 email addresses
Removing Productlane branding
Seats
Every plan supports a whole team. Productlane bills per seat: each Admin and Member counts, and Viewers are free and unlimited. See Roles & Permissions.
Blocking senders
Every plan includes the Blocklist, which keeps chosen email addresses or whole domains out of your inbox and widget feedback.