<h1>Overview</h1><p>Live Chat brings instant support interactions to your Productlane widget, helping to improve conversions and increase trust with your customers. We recommend activating Live Chat only if you can staff it and maintain very short response times.</p><hr><h1>Set it up</h1><ol class="steps-list"><li><p><strong>Turn on Live Chat</strong><br>To set up the live chat, head over to <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Settings → Live Chat</code> and activate it. After clicking the switch, the contact form on your widget automatically turns into a chat interface. We recommend sending the user's email through your widget snippet. Head over to the <a href="https://productlane.com/docs/get-started/widget" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">widget settings</a> to find out how to set this up.</p></li><li><p><strong>Set response time</strong><br>Set a maximum response time that helps manage expectations with your users.</p></li><li><p><strong>Set office hours</strong><br>Choose your time zone and available office hours to manage expectations about when your customers will receive a response from you.</p></li></ol><img src="https://uploads.productlane.com/b577e59ba08ad9c528b374abf2432e1d.png"><p></p>

Channels

Live Chat

Quickstart

Import

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Custom data

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Custom domain

Theme

Widget

Setup

Email

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Slack Connect Inbox

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AI Agent

Reporting

Customer Support Portal

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Publish your roadmap

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