<h1>Concept</h1>Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer requests into actionable work, so every request finds its way into the roadmap. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!<hr><h1>Core features</h1>There are three core features of Productlane:<ul class="accent-bullets"><li>A unified support inbox for Emails, Live Chat, and Slack connect channels</li><li>A public portal for your Help Center, Changelog, and Linear feedback portal</li><li>A modern widget with AI Chat, Live Chat, and Changelog notifications</li></ul><hr><h1>Setup</h1><ol class="steps-list"><li><a href="http://hello.productlane.com/roadmap" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Publish portal</a>・5m The fastest way to get started with Productlane.</li><li><a href="https://productlane.com/settings/widget" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Install Widget</a>・15m Make Productlane available in your app.​</li><li><a href="https://productlane.com/settings/emails" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Set up Emailing</a> ・5m Connect your email to respond to customers. </li></ol><hr><h1>Importer</h1>We built three importer tools so you can get started as quickly as possible.<ul class="accent-bullets"><li><a href="https://productlane.com/settings/csv-import" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">CSV import</a> ・5m Import new conversations into Productlane.</li><li><a href="https://productlane.com/settings/productboard-import" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Productboard importer</a> ・5m Migrate from Productboard with one click.</li><li><a href="https://productlane.com/docs/get-started/import-your-data#1-importing-data-from-zendesk" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Zendesk importer</a> ・5m Move all conversations from Zendesk to Productlane.</li></ul>

Get started

Set up your customer support and feedback system.

Quickstart

Import

Shortcuts

Custom data

Signatures

Snippets

Custom domain

Theme

Widget

Setup

Live Chat

Email

Email Forwarding

Slack Connect Inbox

Channels

Support Docs

Docs

AI Agent

Reporting

Customer Support Portal

Embed the Portal

Support Portal

Publish your roadmap

Roadmap

Embed your Changelog

Release Intelligence

RSS Feed

Import Changelogs

Changelog

Linear

Zapier

Chrome extension

Productboard importer

Raycast

Hubspot

Youtube

Loom

Google Analytics

Integrations

Roles & Permissions

Notifications

Customers

Pricing

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Productlane