Concept

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer conversations into actionable work. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use.

Core features

There are three core features of Productlane:

• A unified support inbox for Emails, Live Chat, and Slack connect channels

• A public page for your Help Center, Changelog, and Linear feedback portal

• A widget with AI Chat, Live Chat, and Changelog notifications

Essential Setup

1. Publish portal・5m
   The base for your docs, requests and changelog.

2. Install Widget・15m
   Make Productlane available in your app.​

3. Set up Emailing ・5m
   Connect your email to respond to customers.
   

Importer

These importer tools help you get started quickly.

• CSV import ・5m
  Import new conversations into Productlane.

• Help Center importer ・5m
  Migrate a markdown or CSV of your help center.

• Zendesk importer ・5m
  Move all conversations from Zendesk to Productlane.