Productlane is a customer support tool for software companies. The Productlane Agent answers your customers on its own and hands the rest to your team.
Your team replies from one inbox for email, live chat, Slack, and Microsoft Teams. Customer requests turn into Linear issues, and customers hear back when those issues ship. The AI Assistant drafts replies, and your help center updates itself as your product changes. A sync engine keeps every interaction under 50ms.
There are three core features of Productlane:
The inbox for Email, Live Chat, and Slack connect channels
The widget for the AI agent, Live Chat, and Changelog notifications
The portal for your Help Center, Changelog, and Linear feedback portal
Productlane's AI works across the inbox and the help center, resolving tickets, drafting replies, and keeping content current:
Productlane Agent resolves customer conversations before they reach your team
AI Assistant researches a thread and drafts a reply while your team works on it
Auto AI-Drafts generates a first-pass reply on incoming conversations
Close loop follows up with the customer once a linked Linear issue ships
AI Help Center lets customers chat with an AI that answers from your docs
Self-updating help center keeps articles accurate as your product changes
Connect GitHub・2m
Pick one repository. Productlane reads your front end once and writes agent-only articles covering every screen, button, and setting your customers can reach. The agent answers from those articles.
Publish portal・5m
The base for your docs, requests and changelog.
Install Widget・15m
Make Productlane available in your app.
Set up Emailing・5m
Connect your email to respond to customers.
The Productlane Agent answers from your help center, roadmap, and changelog. Connecting GitHub adds agent-only articles that describe every screen your customers can reach. The agent reads those articles and never your code. See GitHub for what Productlane reads from your repository.
Bring your existing data with you:
Import conversations, contacts, changelogs, and help center articles from CSV files, and articles from Markdown.
Zendesk importer moves your Zendesk tickets, contacts, and tags.
Productboard importer moves your Productboard notes and features.
