SSO

This feature is available on the Scale plan. View all plans

Sign customers in to your portal with your own login. You build one endpoint that signs a JWT and redirects back to Productlane.

If you run Multiple Portals, each portal can use its own connection. Settings > Portals > SSO lists the Root portal first, then every named portal, and shows whether each one is enabled, paused, or using the Root portal's connection. A portal with no connection of its own uses the Root portal's. Everything below applies to each portal separately.

Setup

1. Activate SSO

Open Settings > Portals > SSO, pick the portal, and enter the URL of your endpoint. Productlane generates a signing secret and shows it once. Click Copy and close and store it somewhere safe, since it will not be shown again.

2. Build the token endpoint

import jwt from "jsonwebtoken"
import { NextApiRequest, NextApiResponse } from "next"

export default function handler(req: NextApiRequest, res: NextApiResponse) {
  // replace with your own session lookup
  const session = { email: "[email protected]", name: "Ada" }

  const token = jwt.sign(
    {
      email: session.email,
      name: session.name,
      imageUrl: "", // optional
      orgId: "", // optional, Productlane company id
      linearOrgId: "", // optional, Linear customer id
      tokenValidity: 15, // optional, in minutes
    },
    "pl_sso_...",
  )

  // send users back to the page they asked for
  const redirect = req.query.redirect
    ? `&redirect=${encodeURIComponent(String(req.query.redirect))}`
    : ""

  // custom domain
  res.redirect(`https://support.example.com/api/portal/sso?token=${token}${redirect}`)
  // or your Productlane subdomain
  // res.redirect(`https://example.productlane.com/api/portal/sso?token=${token}${redirect}`)
}

3. Enable SSO

Once the endpoint works, turn on Enable SSO on the portal's SSO page. Traffic starts going to your endpoint right away.

Privacy controls

With SSO active, choose which parts of the portal need a login.

Make the entire portal private

Turn on Make entire portal private to require a login everywhere. The portal is then left out of search engines: robots.txt, the sitemap, and noindex tags all exclude it.

Private sections

To require a login only in some sections, leave the whole portal public and turn on the section toggles:

Each private section is left out of search engines the same way.

Rotate the signing secret

Click Rotate secret in the Credentials section of the portal's SSO page. The old secret stops working at once, so logins fail until your endpoint signs with the new one. Rotate when you can update the endpoint straight away.

Assign users to a company

Productlane assigns users to a company by their email domain. To override that, add one of these optional fields to the JWT:

• orgId: the Productlane company id

• linearOrgId: the Linear customer id

Use this when a user's email domain does not match their company.

Redirect

When a signed-out user opens a specific page, Productlane passes a redirect parameter to your endpoint. Pass it back in your redirect, as in the example above, to return users to the page they opened.