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Support Portal

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<h1>How it works</h1><p>With the Customer Support Portal, you can give your customers one place to view and reply to all their support messages and Linear customer requests. In one place, they can:</p><ul><li><p>See and reply to every conversation — Email, Slack, and support tickets.</p></li><li><p>Track all their Linear requests, even if they came through Intercom or Zendesk.</p></li><li><p>Track requests submitted by their teammates.</p></li><li><p>Update the priority of their requests.</p></li></ul><p>All without the need to publish an issue or project. Customers get a complete, organized view of their relationship with you.</p><img src="https://uploads.productlane.com/66b5e1b69f089e8d10b1460f2472117a.png"><h1><a href="https://productlane.com/docs/guide/support-portal#set-it-up" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">​</a>Set it up</h1><p>To get started with your support portal, open the <a href="https://productlane.com/settings/support-portal" target="_blank" rel="noreferrer" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);"><strong>support portal settings</strong></a>.</p><p>Here you can make your support portal public by clicking on the switch in the gray box. You can copy the portal URL to view the page and add a link to it to your app. You can make your customers see request from their team members, from all sources. You can also display the due date of a requested Linear issue or project on the portal to give customers a better feeling when a feature will be ready.<a href="https://productlane.com/docs/guide/support-portal#customize" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);"><strong>​</strong></a></p><img src="https://uploads.productlane.com/ced5f5f08abe24856c35ca6d11f5b3d1.png"><hr><h1>Customize</h1><p>If you head over to the <a href="https://productlane.com/settings/portal" target="_blank" rel="noreferrer" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);"><strong>portal settings</strong></a>, you can adjust your portal colors, add a custom domain, authenticate customers with SSO or block certain domains from access, for example if you want to avoid competitors seeing your portal.</p><h2></h2><p></p>

Give your customers a space to see all their support messages and Linear requests.

Customer Support Portal

Customer Support Portal

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