Mark yourself out of office until a date and name one teammate who covers. Productlane moves your waiting threads to that teammate and sends new assignments to them while you are away.
Settings > Profile, in the Out of office card. You can also open the dialog from the command menu (Cmd/Ctrl + K, then Out of office) or from the workspace menu.
Turn on Out of office on the profile card. The Going out of office dialog opens.
Pick a Back on date. It starts one week from today.
Pick a teammate under Covered by. The list leaves out you, Viewers, and teammates who are away themselves.
Check the preview of your threads, then click Turn on.
While you are away, the card lets you change the Back on date or the Covered by teammate. A View threads button opens the cover's threads. Turn the switch off to come back early.
Out of office turns off by itself on the morning of your Back on date, in your timezone.
Threads waiting on you, meaning the customer wrote last or an SLA is running, move to your cover right away.
Threads waiting on the customer stay yours. When the customer replies during your absence, that thread moves to your cover.
The thread timeline records each move, for example "Moved from Raphael to Noah. Raphael is out of office until 27 Oct."
Balanced assignment, routines, Auto-assign to Linear owner, and Slack channel defaults skip you and assign your cover. An assignment email or Slack message about a thread does not go to you either.
A teammate can still pick you by hand in the assignee list. The list shows "Away until" with your cover's name beside you.
Teammates see an Away badge next to your name in the members list, on your member page, and in your hover card.
For a week after your return date, a banner tells you how many of your threads your cover still has open. Click Take them back to move them to you, or Leave with your cover to keep them where they are.
Your cover keeps the threads you leave with them. Productlane does not move them back on its own.
Routines can assign to an away teammate only through your cover, so a routine rule that names you reaches your cover instead.
