Notifications
Notification settings
Notification settings control how and when Productlane pings you personally, across two channels: Slack and email. Every toggle is per user, so your choices affect only your own notifications, not your teammates'.
Where to find it
Settings > Notifications (near the top of the settings sidebar). It is a personal page, available to every member. A "How it works" button in the header opens the related help article.
Channels
The page has two sections. Slack comes first, then Email.
Slack notifications
If your account is not connected to Slack, this section shows a "Connect Slack" button. Clicking it starts the Slack authorization flow for personal notifications. Once connected, the seadctior header shows shows header shows "Connected to {team name}" nect"xtxt button to to a Disconnect next to it. Disconnecting button, button, asks you to confirm, then removes your personal Slack notification settings; you can reconnect any time to turn notifications back on. Disconnecting asks you to confirm, then removes your personal Slack notification settings; you can reconnect at any time to turn notifications back on.
Click Disconnect to stop personal Slack notifications. A confirmation dialog explains that you'll stop receiving them and that you can reconnect at any time to turn them back on.
Slack toggles are grouped into "Threads assigned to you" and "All threads".
Threads assigned to you
Follow-up message
Notifies you in Slack when someone follows up on a thread assigned to you.
Assignment changes
Notifies you in Slack when the assignment of one of your threads changes.
Comment created
Notifies you in Slack when a new comment is added to one of your threads.
AI Agent handoffs
Notifies you in Slack when the AI Agent tells a customer your team will follow up on their conversation.
All threads
New thread
Notifies you in Slack when a new thread is created in the workspace.
AI Agent handoffs
Notifies you in Slack when the AI Agent tells a customer the team will follow up. This fires the moment a customer asks to talk to a person and the AI Agent hands the conversation off, whether that conversation is happening in the widget chat or live chat.
AI Agent handoffs
Notifies you in Slack when the AI Agent tells a customer the team will follow up. This fires the moment the AI Agent hands a conversation off, so your team doesn't have to wait for the aggregate reporting chart to notice. On by default.
Comment mentions
Notifies you in Slack when someone mentions you in a comment.
Unassigned thread replies
Notifies you in Slack when s, AI Agent handoffsomeone replies to a thread that has no assignee.
Email notifications
Email toggles are grouped into "Feedback and Threads" and "Content and Summaries".
Feedback and Threads
New feedback
Emails you when new feedback is submitted.
AI Agent handoffs
Emails you when the AI Agent tells a customer the team will follow up.
AI Agent handoffs
Emails you when the AI Agent tells a customer the team will follow up. On by default.
AI Agent handoffs
Emails you when the AI Agent tells a customer your team will follow up on their conversation.
New replies
Emails you when someone replies to a thread assigned to you.
Comment mentions
Emails you when you are mentioned in a comment.
Assignment changes
Emails you when thread assignments change.
Unassigned thread replies
Emails you when someone replies to a thread that has no assignee.
Content and Summaries
New Changelog draft
Emails you when a new changelog draft is created.
Daily summary of new upvotes
Sends a daily email summarizing upvotes on your portal.
Timeline event
Whenever the AI Agent hands a conversation to your team, the thread's timeline records an "AI Agent handed this conversation to the team" event, so you can see exactly when and where a handoff happened.
How to set up notifications
Go to Settings > Notifications.
To use Slack notifications, click "Connect Slack" and complete the authorization. After connecting, turn on the Slack toggles you want under "Threads assigned to you" and "All threads".
Under Email, turn on the toggles you want in "Feedback and Threads" and "Content and Summaries".
Each toggle takes effect immediately; there is no Save button.
Notes
Every toggle saves the instant you flip it.
Slack toggles are available only after you connect Slack for personal notifications. Without the connection you see the "Connect Slack" button instead of the toggles. Use the "Disconnect" button next to your connected team name to remove the connection. Use the "Disconnect" button next to your connected team name to remove the connection.
AI Agent handoffs are on by default for both Slack and email, for every user.
Slack and email are independent channels. For overlapping events (comment mentions, assignment changes, unassigned thread reAI Agent handoffs, plies, AI Agent handoffs), you can enable one channel, both, or neither.
AI Agent handoffs are also visible on the thread itself: opening a handed-off conversation shows an "AI Agent handed this conversation to the team" entry in its timeline, so you don't have to rely on notifications alone.
These settings are personal. Workspace-wide Slack routing and shared channel notifications are configured elsewhere in Settings.
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