Productlane
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Roadmap
Changelog
Requests
In progress
Live Chat
Add a chat to your widget to talk with customers in realtime.
1
110
In Beta
Knowledge Base
Create and manage your help center in Productlane. Host on the portal you already have.
2
104
Planned
Changelog upgrades
A lot of improvements are coming to the changelog, like a real connection to the Linear issues.
40
Outbound mailing & Broadcasts
Send emails with e.g. a changelog to multiple customers at once.
30
Multi-Language
Support more languages on the portal and widget.
28
Multiple portals
Enable multiple portals – Roadmap, Changelog & Requests – in one workspace
27
Reporting
Time to respond, time from request until ticket completion etc.
21
Email auto-response, Office hours and OOO mode
Set office hours on your widget and set out-of-office mode for certain team members.
10
Surveys
Would be great to survey people personalized on what new features might solve a problem for them.
9
Reply in Slack
Ability to answer customers through Slack
7
Auto-Assignments
Automatically assign new threads based on specific criteria.
6
Backlog
AI issue and project detection
Automatically suggest the right Linear issue & project for each feedback.
34
Highlight emails and Slack messages
Especially relevant for meeting notes. For each selection, select the importance.
23
Desktop App
Implement todesktop.com to not have a distracting browser bar at the top.
22
API Webhooks
Add webhooks to our API for realtime data.
17
Mobile App
Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.
8
SLAs
Turn the response time feature we have into real SLAs that are deeply connected with Linear.
5
Multiple email inboxes
Support multiple emails in Productlane
4
AI Writing Assistant
Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.
3
Integrations
Zendesk Migrator
Make it simpler to move from Zendesk to Productlane
49
Jira
Currently, you can use Linears native Jira integration to sync issues bidirectionally.
45
Discord
Bring a new channel into Productlane and reply customers on Discord from one inbox.
39
Github issues
Currently, you can use Linears Github integration to sync issues bidirectionally.
32
Salesforce
Sync all Productlane threads bidirectionally to Salesforce
26
Hubspot thread sync
Synching all threads and contacts with Hubspot
8
Sentry
Integrate session replay, screenshots, console, and more into the widget and app.
6
Front.com Migrator
Move from Front to a more Linear-native alternative.
6
Gitlab
Sync Gitlab issues bidirectionally to Productlane.
3
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