Improve initial page load time, issue search load time and many more quality of life improvements.

Add a chat to your widget to talk with customers in realtime.

Superhuman-like shortcuts for managing your threads

Send emails to everyone who sends you support or feedback requests

Send email replies via Slack by tagging @productlane in a thread message

Automatically assign new threads based on specific criteria.

Create and manage your help center in Productlane. Host on the portal you already have.

Get the payment plan and other details from Stripe into the Sidebar.

We're already GDPR compliant, but let us know if you'd need it!

Implement todesktop.com to not have a distracting browser bar at the top.

Some way to be able to ask questions to your documentation and past ticket responses.

Add webhooks to our API for realtime data.

Time to respond, time from request until ticket completion etc.

Support more languages, especially on the portal and widget.

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

For threads, Linear issues, projects and tags to save you time and make your thread list scannable.

If feedback comes in from a certain segment, it could automatically be more or less important in your inbox.

Set office hours on your widget and set out-of-office mode for certain team members.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Integrate the Productlane widget with the Mintlify widget

Customize different views in your inbox, in a some more opinionated way.

Automatically suggest the right Linear issue & project for each feedback.

We're not sure yet what problem it solves, do comments and discussions of your users help you get better feedback vs. just their feedback?

Especially relevant for meeting notes. For each selection, select the importance.

We could add a flow to easily send people messages from within the people view, to e.g. send follow ups on new upvotes

You might want to weigh requests from certain companies higher

For larger companies with 10.000s of users, we want to build a more scalable way to close the loop.

Would be great to survey people personalized on what new features might solve a problem for them.

Subscribe to your Changelog via RSS feed.

Automatically send emails to users with newly added projects, issues and Changelogs.

Make creating changelogs even faster.

Send out the changelog automatically to your customers in Slack.