Productlane
Feedback
Docs
Changelog
In progress
AI Changelog
A lot of improvements are coming to the changelog, like a real connection to the Linear issues.
1
116
Client-specific portal
Adjust the visibility of each project, issue, changelog and doc article for a customer or tier
1
92
Outbound mailing
Send emails with e.g. a changelog to multiple customers at once.
2
65
Multi-Language
Support more languages on the portal and widget.
59
In Beta
Live Chat
Add a chat to your widget to talk with customers in realtime.
171
Reporting
Time to respond, time from request until ticket completion etc.
37
Planned
Reply in Slack
Ability to answer customers through Slack
30
AI Writing Assistant
Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.
11
Backlog
Docs components
Need any more components? Please leave your feedback!
6
29
Highlight emails and Slack messages
Especially relevant for meeting notes. For each selection, select the importance.
27
API Webhooks
Add webhooks to our API for realtime data.
26
Surveys
Would be great to survey people personalized on what new features might solve a problem for them.
25
Desktop App
Implement todesktop.com to not have a distracting browser bar at the top.
22
Microsoft teams
Bring conversations from Microsoft teams into Productlane.
18
Mobile App
Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.
17
Auto-Assignments
Automatically assign new threads based on specific criteria.
15
Email auto-response, Office hours and OOO mode
Set office hours on your widget and set out-of-office mode for certain team members.
14
SLAs
Turn the response time feature we have into real SLAs that are deeply connected with Linear.
13
Multiple Email Inboxes
Support multiple support inboxes in Productlane.
13
Changelog labels
12
Integrations
Hubspot thread sync
Synching all threads and contacts with Hubspot
48
Jira
Currently, you can use Linears native Jira integration to sync issues bidirectionally.
46
Discord
Bring a new channel into Productlane and reply customers on Discord from one inbox.
43
Github issues
Currently, you can use Linears Github integration to sync issues bidirectionally.
32
Salesforce
Sync all Productlane threads bidirectionally to Salesforce
27
Stripe integration
Get the payment plan and other details from Stripe into the Sidebar.
26
Attio
Attio CRM integration
21
WhatsApp
Reply customers on WhatsApp.
21
Posthog
PostHog integration - user session replays, analytics, etc
18
Pipedrive
Pipedrive integration to mirror conversations.
10
Sentry
Integrate session replay, screenshots, console, and more into the widget and app.
9
Gong
Send recordings from Gong to Productlane fast
9
Front.com Migrator
Move from Front to a more Linear-native alternative.
6
Firefox extension
Firefox extension for "Send to Productlane"
4
Gitlab
Sync Gitlab issues bidirectionally to Productlane.
4
Completed
Zendesk Migrator
Make it simpler to move from Zendesk to Productlane
52
Changelog RSS Feed
Subscribe to your Changelog via RSS feed.
32
In Beta
AI Chat
Chat with your docs, roadmap and changelog.
53
Issues
Backlog
Option to group roadmap by initiative, not status
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