Adjust the visibility of each project, issue, changelog and doc article for a customer or tier

Send emails with e.g. a changelog to multiple customers at once.

Support more languages on the portal and widget.

Would be great to survey people personalized on what new features might solve a problem for them.

Add a chat to your widget to talk with customers in realtime.

Time to respond, time from request until ticket completion etc.

Ability to answer customers through Slack

Automatically assign new threads based on specific criteria.

Set office hours on your widget and set out-of-office mode for certain team members.

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

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Add webhooks to our API for realtime data.

Especially relevant for meeting notes. For each selection, select the importance.

Implement todesktop.com to not have a distracting browser bar at the top.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Support multiple support inboxes in Productlane.

Synching all threads and contacts with Hubspot

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Currently, you can use Linears Github integration to sync issues bidirectionally.

Sync all Productlane threads bidirectionally to Salesforce

Get the payment plan and other details from Stripe into the Sidebar.

Attio CRM integration

PostHog integration - user session replays, analytics, etc

Reply customers on WhatsApp.

Bring conversations from Microsoft teams into Productlane.

Integrate session replay, screenshots, console, and more into the widget and app.

Pipedrive integration to mirror conversations.

Send recordings from Gong to Productlane fast

Move from Front to a more Linear-native alternative.

Firefox extension for "Send to Productlane"

Sync Gitlab issues bidirectionally to Productlane.