Productlane
Menu
Roadmap
Changelog
In progress
Autumn polish & Performance improvements
Improve initial page load time, issue search load time and many more quality of life improvements.
43
Planned
Customer Support
Chat
Add a chat to your widget to talk with customers in realtime.
51
Help Center
Create and manage your help center in Productlane. Host on the portal you already have.
50
Auto-Assignments
Automatically assign new threads based on specific criteria.
17
Email Auto-Response
Send emails to everyone who sends you support or feedback requests
15
Answer customers via Slack
Send email replies via Slack by tagging @productlane in a thread message
9
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
1
Backlog
Integrations
Jira
98
Zendesk Migrator
86
Discord
56
Github issues
49
Salesforce
39
Asana
14
Gong
14
Posthog
10
Front.com Migrator
9
Attio
7
Gitlab
1
Portal
AI Opportunity detection
Automatically suggest the right Linear issue & project for each feedback.
44
Comments on portal roadmap items
We're not sure yet what problem it solves, do comments and discussions of your users help you get better feedback vs. just their feedback?
36
Different importance score per highlight
Especially relevant for meeting notes. For each selection, select the importance.
33
Multiple portals
31
Auto-Mailing of Changelog and Roadmap updates
Automatically send emails to users with newly added projects, issues and Changelogs.
26
Follow up on new upvotes
We could add a flow to easily send people messages from within the people view, to e.g. send follow ups on new upvotes
15
Assign priority to a company
You might want to weigh requests from certain companies higher
11
Surveys / New project notifications
Would be great to survey people personalized on what new features might solve a problem for them.
9
Close feedback loop at scale
For larger companies with 10.000s of users, we want to build a more scalable way to close the loop.
4
Changelog
Changelog RSS Feed
Subscribe to your Changelog via RSS feed.
29
Changelog automations
Make creating changelogs even faster.
22
Send changelog via Slack connect & email
Send out the changelog automatically to your customers in Slack.
21
Customer Support
SOC II Certification
We're already GDPR compliant, but let us know if you'd need it!
28
Hover Shortcuts
Superhuman-like shortcuts for managing your threads
20
Desktop App
Implement todesktop.com to not have a distracting browser bar at the top.
20
Assign prio to Segments
If feedback comes in from a certain segment, it could automatically be more or less important in your inbox.
19
SLAs
Turn the response time feature we have into real SLAs that are deeply connected with Linear.
17
AI Chat with Docs
Some way to be able to ask questions to your documentation and past ticket responses.
17
API Webhooks
Add webhooks to our API for realtime data.
15
AI title generation
For threads, Linear issues, projects and tags to save you time and make your thread list scannable.
14
Multi-language Support
Support more languages, especially on the portal and widget.
13
Support Reporting
Time to respond, time from request until ticket completion etc.
13
AI Writing Assistant
Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.
12
Office hours and OOO mode
Set office hours on your widget and set out-of-office mode for certain team members.
8
Mobile App
Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.
7
Mintlify Integration
Integrate the Productlane widget with the Mintlify widget
6
Analytics
6
Custom views on Inbox
Customize different views in your inbox, in a some more opinionated way.
5
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