Productlane
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Roadmap
Changelog
In progress
Autumn polish & Performance improvements
Improve initial page load time, issue search load time and many more quality of life improvements.
22
Customer Portal
Enable customers to see their Linear tickets on the portal.
16
AI title generation
For threads, Linear issues, projects and tags to save you time and make your thread list scannable.
15
Planned
Live Chat
Add a chat to your widget to talk with customers in realtime.
71
Help Center
Create and manage your help center in Productlane. Host on the portal you already have.
61
Multi-language Support
Support more languages, especially on the portal and widget.
26
Support Reporting
Time to respond, time from request until ticket completion etc.
22
Improve Search
We want to make the Search more advanced, and e.g. include call recordings snippets.
16
Email Auto-Response
Send emails to everyone who sends you support or feedback requests
15
Analytics
14
AI Writing Assistant
Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.
13
Auto-Assignments
Automatically assign new threads based on specific criteria.
12
Answer customers via Slack
Send email replies via Slack by tagging @productlane in a thread message
10
Hubspot Improvements
Synching all threads and contacts with Hubspot
7
AI Auto labelling
0
Backlog
Jira
99
Zendesk Migrator
87
Discord
57
Github issues
50
AI Opportunity detection
Automatically suggest the right Linear issue & project for each feedback.
44
Salesforce
40
Comments on portal roadmap items
We're not sure yet what problem it solves, do comments and discussions of your users help you get better feedback vs. just their feedback?
37
SOC II Certification
We're already GDPR compliant, but let us know if you'd need it!
34
Auto-Mailing of Changelog and Roadmap updates
Automatically send emails to users with newly added projects, issues and Changelogs.
33
Highlight emails and Slack messages
Especially relevant for meeting notes. For each selection, select the importance.
33
Changelog RSS Feed
Subscribe to your Changelog via RSS feed.
29
Send changelog via Slack connect & email
Send out the changelog automatically to your customers in Slack.
22
Changelog automations
Make creating changelogs even faster.
22
Desktop App
Implement todesktop.com to not have a distracting browser bar at the top.
21
AI Chat with Docs
Some way to be able to ask questions to your documentation and past ticket responses.
20
API Webhooks
Add webhooks to our API for realtime data.
16
SLAs
Turn the response time feature we have into real SLAs that are deeply connected with Linear.
16
Pipedrive
15
Asana
15
Follow up on new upvotes
We could add a flow to easily send people messages from within the people view, to e.g. send follow ups on new upvotes
15
Front.com Migrator
13
Assign priority to a company
You might want to weigh requests from certain companies higher
12
Multiple portals
11
Assign prio to Segments
If feedback comes in from a certain segment, it could automatically be more or less important in your inbox.
11
Office hours and OOO mode
Set office hours on your widget and set out-of-office mode for certain team members.
9
Attio
9
Surveys / New project notifications
Would be great to survey people personalized on what new features might solve a problem for them.
8
React components
Pre-built react components to implement Productlane in your app more natively.
7
Mintlify Integration
Integrate the Productlane widget with the Mintlify widget
7
Gong
7
Mobile App
Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.
7
Custom views on Inbox
Customize different views in your inbox, in a some more opinionated way.
5
Close feedback loop at scale
For larger companies with 10.000s of users, we want to build a more scalable way to close the loop.
4
Gitlab
3
Subscribe to threads
Get notified if certain threads receive a new reply
0
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