Add a chat to your widget to talk with customers in realtime.

Create and manage your help center in Productlane. Host on the portal you already have.

A lot of improvements are coming to the changelog, like a real connection to the Linear issues.

Send emails with e.g. a changelog to multiple customers at once.

Enable multiple portals – Roadmap, Changelog & Requests – in one workspace

Support more languages on the portal and widget.

Time to respond, time from request until ticket completion etc.

Subscribe to your Changelog via RSS feed.

Ability to answer customers through Slack

Would be great to survey people personalized on what new features might solve a problem for them.

Automatically assign new threads based on specific criteria.

Set office hours on your widget and set out-of-office mode for certain team members.

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

Automatically suggest the right Linear issue & project for each feedback.

Especially relevant for meeting notes. For each selection, select the importance.

Implement todesktop.com to not have a distracting browser bar at the top.

Add webhooks to our API for realtime data.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Bring conversations from Microsoft teams into Productlane.

Support multiple emails in Productlane

Synching all threads and contacts with Hubspot

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Currently, you can use Linears Github integration to sync issues bidirectionally.

Sync all Productlane threads bidirectionally to Salesforce

Get the payment plan and other details from Stripe into the Sidebar.

Reply customers on WhatsApp.

PostHog integration - user session replays, analytics, etc

Pipedrive integration to mirror conversations.

Send recordings from Gong to Productlane fast

Integrate session replay, screenshots, console, and more into the widget and app.

Move from Front to a more Linear-native alternative.

Sync Gitlab issues bidirectionally to Productlane.

Firefox extension for "Send to Productlane"