Productlane
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Roadmap
Changelog
In progress
Autumn polish & Performance improvements
Improve initial page load time, issue search load time and many more quality of life improvements.
4
Planned
Customer Support
Chat
Add a chat to your widget to talk with customers in realtime.
32
Hover Shortcuts
Superhuman-like shortcuts for managing your threads
13
Email Auto-Response
Send emails to everyone who sends you support or feedback requests
10
Answer customers via Slack
Send email replies via Slack by tagging @productlane in a thread message
9
Auto-Assignments
Automatically assign new threads based on specific criteria.
7
Backlog
Analytics
3
Multiple portals
0
Integrations
Jira
98
Zendesk Migrator
86
Discord
56
Github issues
49
Salesforce
39
Posthog
10
Front.com Migrator
9
Attio
7
Gong
7
Asana
6
Gitlab
1
Customer Support
Help Center
Create and manage your help center in Productlane. Host on the portal you already have.
47
Stripe integration
Get the payment plan and other details from Stripe into the Sidebar.
45
SOC II Certification
We're already GDPR compliant, but let us know if you'd need it!
25
Desktop App
Implement todesktop.com to not have a distracting browser bar at the top.
20
AI Chat with Docs
Some way to be able to ask questions to your documentation and past ticket responses.
17
API Webhooks
Add webhooks to our API for realtime data.
14
Support Reporting
Time to respond, time from request until ticket completion etc.
13
Multi-language Support
Support more languages, especially on the portal and widget.
13
SLAs
Turn the response time feature we have into real SLAs that are deeply connected with Linear.
13
AI Writing Assistant
Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.
12
AI title generation
For threads, Linear issues, projects and tags to save you time and make your thread list scannable.
11
Assign prio to Segments
If feedback comes in from a certain segment, it could automatically be more or less important in your inbox.
10
Office hours and OOO mode
Set office hours on your widget and set out-of-office mode for certain team members.
8
Mobile App
Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.
7
Mintlify Integration
Integrate the Productlane widget with the Mintlify widget
6
Custom views on Inbox
Customize different views in your inbox, in a some more opinionated way.
5
Roadmap & Feedback
AI Opportunity detection
Automatically suggest the right Linear issue & project for each feedback.
44
Comments on portal roadmap items
We're not sure yet what problem it solves, do comments and discussions of your users help you get better feedback vs. just their feedback?
36
Different importance score per highlight
Especially relevant for meeting notes. For each selection, select the importance.
33
Follow up on new upvotes
We could add a flow to easily send people messages from within the people view, to e.g. send follow ups on new upvotes
15
Assign priority to a company
You might want to weigh requests from certain companies higher
11
Close feedback loop at scale
For larger companies with 10.000s of users, we want to build a more scalable way to close the loop.
4
Surveys / New project notifications
Would be great to survey people personalized on what new features might solve a problem for them.
1
Changelog
Changelog RSS Feed
Subscribe to your Changelog via RSS feed.
29
Auto-Mailing of Changelog and Roadmap updates
Automatically send emails to users with newly added projects, issues and Changelogs.
25
Changelog automations
Make creating changelogs even faster.
22
Send changelog via Slack connect & email
Send out the changelog automatically to your customers in Slack.
21
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