Improve initial page load time, issue search load time and many more quality of life improvements.

Enable customers to see their Linear tickets on the portal.

For threads, Linear issues, projects and tags to save you time and make your thread list scannable.

Add a chat to your widget to talk with customers in realtime.

Create and manage your help center in Productlane. Host on the portal you already have.

Support more languages, especially on the portal and widget.

Time to respond, time from request until ticket completion etc.

We want to make the Search more advanced, and e.g. include call recordings snippets.

Send emails to everyone who sends you support or feedback requests

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

Automatically assign new threads based on specific criteria.

Send email replies via Slack by tagging @productlane in a thread message

Synching all threads and contacts with Hubspot

Automatically suggest the right Linear issue & project for each feedback.

We're not sure yet what problem it solves, do comments and discussions of your users help you get better feedback vs. just their feedback?

We're already GDPR compliant, but let us know if you'd need it!

Automatically send emails to users with newly added projects, issues and Changelogs.

Especially relevant for meeting notes. For each selection, select the importance.

Subscribe to your Changelog via RSS feed.

Send out the changelog automatically to your customers in Slack.

Make creating changelogs even faster.

Implement todesktop.com to not have a distracting browser bar at the top.

Some way to be able to ask questions to your documentation and past ticket responses.

Add webhooks to our API for realtime data.

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

We could add a flow to easily send people messages from within the people view, to e.g. send follow ups on new upvotes

You might want to weigh requests from certain companies higher

If feedback comes in from a certain segment, it could automatically be more or less important in your inbox.

Set office hours on your widget and set out-of-office mode for certain team members.

Would be great to survey people personalized on what new features might solve a problem for them.

Pre-built react components to implement Productlane in your app more natively.

Integrate the Productlane widget with the Mintlify widget

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Customize different views in your inbox, in a some more opinionated way.

For larger companies with 10.000s of users, we want to build a more scalable way to close the loop.

Get notified if certain threads receive a new reply