Add a chat to your widget to talk with customers in realtime.

Create and manage your help center in Productlane. Host on the portal you already have.

Time to respond, time from request until ticket completion etc.

Enable multiple portals – Roadmap, Changelog & Requests – in one workspace

Support more languages on the portal and widget.

Ability to answer customers through Slack

A lot of improvements are coming to the changelog, like a real connection to the Linear issues.

Send emails with e.g. a changelog to multiple customers at once.

Set office hours on your widget and set out-of-office mode for certain team members.

Automatically assign new threads based on specific criteria.

Subscribe to your Changelog via RSS feed.

Would be great to survey people personalized on what new features might solve a problem for them.

Bring conversations from Microsoft teams into Productlane.

Support multiple emails in Productlane

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

Implement todesktop.com to not have a distracting browser bar at the top.

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

Add webhooks to our API for realtime data.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Automatically suggest the right Linear issue & project for each feedback.

Especially relevant for meeting notes. For each selection, select the importance.

Firefox extension for "Send to Productlane"

PostHog integration - user session replays, analytics, etc

Get the payment plan and other details from Stripe into the Sidebar.

Synching all threads and contacts with Hubspot

Sync all Productlane threads bidirectionally to Salesforce

Make it simpler to move from Zendesk to Productlane

Currently, you can use Linears Github integration to sync issues bidirectionally.

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Send recordings from Gong to Productlane fast

Move from Front to a more Linear-native alternative.

Sync Gitlab issues bidirectionally to Productlane.

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Integrate session replay, screenshots, console, and more into the widget and app.

Superhuman-like shortcuts for managing your threads

Embed a widget in your app to enable your users to give feedback and view your latest changelogs.

Show customers own feedback on Portal, using their email and domain

A customizable thread sidebar where you can display all your data through our API.

We're adding grouping and some improvements on the thread list.

We want to make the Search more advanced, and e.g. include call recordings snippets.

Send emails to customers and see replies within Productlane.

Let your customers upload images to the widget

Do Slack Support with Productlane. Synch threads with Slack and much more.

Add a signature to the end of your emails.

Improve initial page load time, issue search load time and many more quality of life improvements.

Enable customers to see their Linear tickets on the portal.

For threads, Linear issues, projects and tags to save you time and make your thread list scannable.