Productlane Roadmap | Productlane
Productlane
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Requests
Discover our plans and suggest new improvements.
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AI Agent
Making the AI Agent more powerful and go beyond just answering questions.
87
SLAs
Turn the response time feature we have into real SLAs that are deeply connected with Linear.
39
Views
Save custom views filtering things like Customer Revenue, Origin or Owner.
12
Planned
Hubspot improvements
Synching all threads and contacts with Hubspot
91
API Improvement
A new API with all endpoints to customize your support.
75
Surveys
Auto-email people after they upgraded, churned or with other triggers.
64
Mobile App
Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.
41
Microsoft teams
Bring conversations from Microsoft teams into Productlane.
39
Advanced reporting
Show more data in Reporting to analyze volume.
2
Under consideration
Multiple portals
If you want to make different portals visible for different clients, check out the Support Portal :)
225
Docs components
Need any more components? Please leave your feedback!
68
Discord
Bring a new channel into Productlane and reply customers on Discord from one inbox.
52
Jira
Currently, you can use Linears native Jira integration to sync issues bidirectionally.
51
API Webhooks
Add webhooks to our API for realtime data.
50
Attio
Attio CRM integration
42
Stripe integration
Get the payment plan and other details from Stripe into the Sidebar.
38
Github issues
Currently, you can use Linears Github integration to sync issues bidirectionally.
37
Posthog
PostHog integration - user session replays, analytics, etc
36
Sentry
Integrate session replay, screenshots, console, and more into the widget and app.
33
Desktop App
Implement todesktop.com to not have a distracting browser bar at the top.
33
Salesforce
Sync all Productlane threads bidirectionally to Salesforce
31
Pipedrive
Pipedrive integration to mirror conversations.
28
Changelog labels
Currently under review
26
Multiple Email Inboxes
Support multiple support inboxes in Productlane.
25
WhatsApp
Reply customers on WhatsApp.
21
SDK
Enable developers to build on top of Productlane.
12
Gitlab
Sync Gitlab issues bidirectionally to Productlane.
11
Front.com Migrator
Move from Front to a more Linear-native alternative.
11
Public Customer Requests
Make customer requests from the portal public for everyone, like comments.
8
Docs MCP Server
MCP Server for the docs to host yourself.
6
CSAT
Measure customer satisfaction with Productlane
5
Automated Notifications for Ticket Updates
Automatically notify users via email or live chat about completed Linear issues and projects.
3
AI tagging and assignments
Tag the conversation and assign the right teammate with AI.
3
Custom widget colors
Add custom brand colors to the widget.
3
Inline references for AI replies
Show referenced documents inline with the rest of the AI's reply
2
Side conversations
Have side conversations that are linked to the main thread.
2
Global Signatures
Instead of signatures at a user level, an admin/account owner should be able to set a Global Signature with a name/first name merge to keep consistancy across the team.
2
Schedule messages
Schedule support messages and broadcasts
0
Completed
Live Chat
Add a chat to your widget to talk with customers in realtime.
294
Auto-Assignments
Automatically assign new threads based on specific criteria.
56
Email auto-response, Office hours and OOO mode
Set office hours on your widget and set out-of-office mode for certain team members.
36
MCP Server
Add MCP Server Support for Productlane
30
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