Productlane

Make it simpler to move from Zendesk to Productlane

Zendesk Migrator

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Jira

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Discord

Automatically suggest the right Linear issue & project for each feedback.

AI issue and project detection

Currently, you can use Linears Github integration to sync issues bidirectionally.

Github issues

Sync all Productlane threads bidirectionally to Salesforce

Salesforce

Synching all threads and contacts with Hubspot

Hubspot thread sync

Especially relevant for meeting notes. For each selection, select the importance.

Highlight emails and Slack messages

Implement todesktop.com to not have a distracting browser bar at the top.

Desktop App

Add webhooks to our API for realtime data.

API Webhooks

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Mobile App

Integrate session replay, screenshots, console, and more into the widget and app.

Sentry

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

AI Writing Assistant

Move from Front to a more Linear-native alternative.

Front.com Migrator

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

SLAs

Multiple email inboxes

Sync Gitlab issues bidirectionally to Productlane.

Gitlab

A lot of improvements are coming to the changelog, like a real connection to the Linear issues.

Changelog upgrades

Enable multiple portals – Roadmap, Changelog & Requests – in one workspace

Multiple portals

Support more languages on the portal and widget.

Multi-Language

Send emails with e.g. a changelog to multiple customers at once.

Outbound mailing & Broadcasts

Time to respond, time from request until ticket completion etc.

Reporting

Ability to answer customers through Slack

Reply in Slack

Would be great to survey people personalized on what new features might solve a problem for them.

Surveys

Automatically assign new threads based on specific criteria.

Auto-Assignments

Set office hours on your widget and set out-of-office mode for certain team members.

Email auto-response, Office hours and OOO mode

Add a chat to your widget to talk with customers in realtime. 

Live Chat

Create and manage your help center in Productlane. Host on the portal you already have.