Productlane

Make it simpler to move from Zendesk to Productlane

Zendesk Migrator

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Jira

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Discord

Automatically suggest the right Linear issue & project for each feedback.

AI issue and project detection

Currently, you can use Linears Github integration to sync issues bidirectionally.

Github issues

Send emails with e.g. a changelog to multiple customers at once.

Outbound mailing & Broadcasts

Sync all Productlane threads bidirectionally to Salesforce

Salesforce

Implement todesktop.com to not have a distracting browser bar at the top.

Desktop App

Time to respond, time from request until ticket completion etc.

Reporting

Add webhooks to our API for realtime data.

API Webhooks

Pre-built react components to implement Productlane in your app more natively.

React components

Synching all threads and contacts with Hubspot

Hubspot thread sync

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Mobile App

Would be great to survey people personalized on what new features might solve a problem for them.

Surveys

Ability to answer customers through Slack

Answer customers via Slack

Move from Front to a more Linear-native alternative.

Front.com Migrator

Integrate session replay, screenshots, console, and more into the widget and app.

Sentry

Multiple email inboxes

Turn the response time feature we have into real SLAs that are deeply connected with Linear.

SLAs

Assisted AI writing, showing you the right help center article or similar ticket directly next to the reply field.

AI Writing Assistant

Sync Gitlab issues bidirectionally to Productlane.

Gitlab

A lot of improvements are coming to the changelog, like a real connection to the Linear issues.

Changelog upgrades

Subscribe to your Changelog via RSS feed.

Changelog RSS Feed

Support more languages on the portal and widget.

Multi-Language

Especially relevant for meeting notes. For each selection, select the importance.

Highlight emails and Slack messages

Enable multiple portals – Roadmap, Changelog & Requests – in one workspace

Multiple portals

Set office hours on your widget and set out-of-office mode for certain team members.

Email auto-response, Office hours and OOO mode

Automatically assign new threads based on specific criteria.

Auto-Assignments

Add a chat to your widget to talk with customers in realtime.

Live Chat

Create and manage your help center in Productlane. Host on the portal you already have.

Knowledge Base

Enable customers to see their Linear tickets on the portal.