Another week, another feature to help scale your customer support. Snippets allow you to save and reuse responses that you use often. A pre-written message for closing the feedback loop with customers is now only one shortcut away. Just type ";" to select a snippet and directly create and edit snippets from within the conversation.

We shipped another highly requested feature this week: Your users can now view the feedback they gave you through various channels on their portal.

If authenticated on the portal, they now see their feedback, including the linked linear project or issue and its importance level. Faces of your team members indicate to your users that their feedback has been seen and acknowledged.

Productlane changelog

Snippets