Software should be simple, fast, and beautiful. You get there when building with user feedback in mind, but most feedback is buried in the customer support tool.
That's why we're building a support tool that purpose-built around Linear and help you make all feedback visible for the product team.
We started in 2022 as the first feedback tool built on Linear and evolved it into the first system that lets you handle your entire customer support and feedback in one place.
Team and investors
After bootstrapping to hundreds of users, we raised $1M from world-class founders and investors to speed things up and build a fast and enjoyable support tool that helps you build better products.
Story
Hey, I'm Raphael. I founded Productlane in 2022 after 7 years as a product designer in high-growth software companies.
There was always the same problem:
Support teams collected valuable feedback—but it stayed invisible.
It was buried in tickets, docs, or some feedback tool no one checked. Engineers didn’t see it. Product decisions missed it. So I left my job and started Productlane with a simple idea:
Make support the bridge between customers and product.
We built the first feedback tool deeply integrated with Linear, so teams could connect insights to actual work. No extra tools, no manual tagging – just one clear flow from support to the roadmap.
We launched Productlane on 15/02/2022, and got great feedback:
Since then, we’ve grown from a feedback layer into a full support tool. Designed for B2B companies who care about speed, clarity, and building the right things.
Let’s build the future of support. Together.
Raphael Fleckenstein
Founder, CEO