Purpose-built
customer support

Software should be simple, fast, and beautiful. You get there when building with user feedback in mind, but it's mostly buried in the customer support tool.

That's why we're building a customer support system that's purpose-built around Linear. To make feedback visible and customer support enjoyable.

We started in 2022 as a feedback layer for Linear and evolved into a modern system for your entire customer support, powering world-class companies around the world.

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Team and investors

After bootstrapping to hundreds of users, we raised $1M from world-class founders and investors to speed things up and build a fast and enjoyable support tool that helps you build better products.

Nikolaus Nieder

Raphael Fleckenstein

Founder, CEO

Nikolaus Nieder

Raphael Fleckenstein

Founder, CEO

Nikolaus Nieder

Raphael Fleckenstein

Founder, CEO

Nikolaus Nieder

Danylo Shchepin

Engineering

Nikolaus Nieder

Danylo Shchepin

Engineering

Nikolaus Nieder

Danylo Shchepin

Engineering

Nikolaus Nieder

Anton Burkov

Engineering

Nikolaus Nieder

Anton Burkov

Engineering

Nikolaus Nieder

Anton Burkov

Engineering

Nikolaus Nieder

Khadim Fall

Engineering

Nikolaus Nieder

Khadim Fall

Engineering

Nikolaus Nieder

Khadim Fall

Engineering

Nikolaus Nieder

Yasin Öztürk

Engineering

Nikolaus Nieder

Yasin Öztürk

Engineering

Nikolaus Nieder

Yasin Öztürk

Engineering

Nikolaus Nieder

Valeriia Matkovska

Design

Nikolaus Nieder

Valeriia Matkovska

Design

Nikolaus Nieder

Valeriia Matkovska

Design

Nikolaus Nieder

Antonia Hartung

Support & Operations

Nikolaus Nieder

Antonia Hartung

Support & Operations

Nikolaus Nieder

Antonia Hartung

Support & Operations

Nikolaus Nieder

Patrick G. v. Ravensburg

Engineer & Investor

Nikolaus Nieder

Patrick G. v. Ravensburg

Engineer & Investor

Nikolaus Nieder

Patrick G. v. Ravensburg

Engineer & Investor

Timur Köklü

Timur Köklü

Growth & Investor

Timur Köklü

Timur Köklü

Growth & Investor

Timur Köklü

Timur Köklü

Growth & Investor

Nikolaus Nieder

Nikolaus Nieder

Anduril Ventures

Nikolaus Nieder

Nikolaus Nieder

Anduril Ventures

Nikolaus Nieder

Nikolaus Nieder

Anduril Ventures

Niklas Rickmann

Niklas Rickmann

Co-Founder, MVST

Niklas Rickmann

Niklas Rickmann

Co-Founder, MVST

Niklas Rickmann

Niklas Rickmann

Co-Founder, MVST

Vladimir Danila

Vladimir Danila

Founder, Linearity

Vladimir Danila

Vladimir Danila

Founder, Linearity

Vladimir Danila

Vladimir Danila

Founder, Linearity

Konstantin Sorger

Konstantin Sorger

Co-founder, JOKR

Konstantin Sorger

Konstantin Sorger

Co-founder, JOKR

Konstantin Sorger

Konstantin Sorger

Co-founder, JOKR

Philipp Klaus

Philipp Klaus

Co-Founder, MVST

Philipp Klaus

Philipp Klaus

Co-Founder, MVST

Philipp Klaus

Philipp Klaus

Co-Founder, MVST

Dylan Johnston

Dylan Johnston

CTO, Salesfive

Dylan Johnston

Dylan Johnston

CTO, Salesfive

Dylan Johnston

Dylan Johnston

CTO, Salesfive

Philip Magoulas

Philip Magoulas

Aelius Ventures

Philip Magoulas

Philip Magoulas

Aelius Ventures

Philip Magoulas

Philip Magoulas

Aelius Ventures

Nikolaus Nieder

Daniel Schulte-Hillen

SDAC

Nikolaus Nieder

Daniel Schulte-Hillen

SDAC

Nikolaus Nieder

Daniel Schulte-Hillen

SDAC

Harald Mayer

Harald Mayer

CEO, Hutte

Harald Mayer

Harald Mayer

CEO, Hutte

Harald Mayer

Harald Mayer

CEO, Hutte

Evgenii Pavlov

Evgenii Pavlov

CEO, flair

Evgenii Pavlov

Evgenii Pavlov

CEO, flair

Evgenii Pavlov

Evgenii Pavlov

CEO, flair

From a feedback layer to a modern support system

Hey, I'm Raphael. I founded Productlane in 2022 after seven years as a designer in high-growth software companies.

There was always the same problem: User feedback was buried in support tickets, docs, or a feedback tool no one used. Engineers didn’t see it. Product decisions missed it.

So I left my job and started Productlane with a simple idea: Link user feedback to Linear, so it's all tied to actual tasks. We launched Productlane on 15/02/2022, and got great feedback:

We've grown to a lot of users very quickly and today, we're the number one tool to manage a feedback portal, public roadmap, and Changelog around Linear.

In 2024, we realized that most of your feedback comes through customer support, and if you own the entire system, you can create an exceptional experience for the end user.

Since then, we're building the future of customer support for modern companies and are moving more companies everyday from legacy tools like Zendesk or Intercom to Productlane.

Raphael Fleckenstein
Founder, CEO