The number one support tool for Linear.
The number one support tool for Linear.
The number one support tool for Linear.
Building the new standard for product discovery.
Building the new standard for customer support.
Our vision is to accelerate global innovation, by building the new standard tooling for product discovery. Opinionated, fast, and seamlessly integrated with the modern product stack – we help our customers use insights from feedback, interviews, support or sales to build truly great products.
Our vision is to accelerate global innovation, by building the new standard tooling for customer support. Opinionated, fast, and seamlessly integrated with the modern product stack – we help our customers use insights from support, interviews, or sales transcripts to build truly great products.
We're backed by investors who share our love for world-class products and over 2000 next generation and YC-backed companies such as Clerk, Novu and Flightcontrol are already using Productlane.
We're backed by investors who share our love for world-class products and over 2000 next generation and YC-backed companies such as Clerk, Ghost, Mintlify, Novu and Flightcontrol are already using Productlane.
Team
Our investors
Nikolaus Nieder
Anduril Ventures
Nikolaus Nieder
Anduril Ventures
Nikolaus Nieder
Anduril Ventures
Nikolaus Nieder
Anduril Ventures
Vladimir Danila
Founder, Linearity
Vladimir Danila
Founder, Linearity
Vladimir Danila
Founder, Linearity
Vladimir Danila
Founder, Linearity
Philipp Klaus
Co-Founder, MVST
Philipp Klaus
Co-Founder, MVST
Philipp Klaus
Co-Founder, MVST
Philipp Klaus
Co-Founder, MVST
Philip Magoulas
Aelius Ventures
Philip Magoulas
Aelius Ventures
Philip Magoulas
Aelius Ventures
Philip Magoulas
Aelius Ventures
Timur Köklü
CMO, flair
Timur Köklü
CMO, flair
Timur Köklü
CMO, flair
Timur Köklü
CMO, flair
Niklas Rickmann
Co-Founder, MVST
Niklas Rickmann
Co-Founder, MVST
Niklas Rickmann
Co-Founder, MVST
Niklas Rickmann
Co-Founder, MVST
Konstantin Sorger
Co-founder, JOKR
Konstantin Sorger
Co-founder, JOKR
Konstantin Sorger
Co-founder, JOKR
Konstantin Sorger
Co-founder, JOKR
Dylan Johnston
CTO, Salesfive
Dylan Johnston
CTO, Salesfive
Dylan Johnston
CTO, Salesfive
Dylan Johnston
CTO, Salesfive
Harald Mayer
CEO, Hutte
Harald Mayer
CEO, Hutte
Harald Mayer
CEO, Hutte
Harald Mayer
CEO, Hutte
Evgenii Pavlov
CEO, flair
Evgenii Pavlov
CEO, flair
Evgenii Pavlov
CEO, flair
Evgenii Pavlov
CEO, flair
Our story
Hey, I'm Raphael. I founded Productlane after 5 years as a designer in high-growth SaaS startups.
Hey, I'm Raphael. I founded Productlane after 5 years as a designer in high-growth SaaS startups.
There was always the same problem:
User feedback didn't reach the product team.
There was always the same problem:
User feedback didn't reach the product team.
Feedback from support was invisible. And when I did user interviews and collected insights, there was no good way to share those with my team, or influence the roadmap.
Feedback from support was invisible. And when I did user interviews and collected insights, there was no good way to share those with my team, or influence the roadmap.
Feedback buried in Notion, Google docs and the support tool.
Feedback buried in Notion, Google docs and the support tool.
When I had the same problem in the 3rd startup, I decided to quit my job and start Productlane.
When I had the same problem in the 3rd startup, I decided to quit my job and start Productlane.
I built only for Linear, as its architecture is unique and you need a tool that would work with this.
I built only for Linear, as its architecture is unique and you need a tool that would work with this.
The MVP was ready within 3 months and I was super nervous to launch it to the public.
The MVP was ready within 3 months and I was super nervous to launch it to the public.
15th of February 2022. Launch day.
It was confirmed. There was a need for a tool that makes feedback visible across your company.
It was confirmed. There was a need for a tool that makes feedback visible across your company.
Today, the product has matured, and every day, new users start using Productlane not only as their feedback but also as their support tool.
Today, the product has matured, and every day, new users start using Productlane not only as their feedback but also as their support tool.
Our mission is to build the new standard for customer support and help teams make their customers happy while building better software at the same time.
Our mission is to build the new standard for customer support and help teams make their customers happy while building better software at the same time.
Join us
Senior Fullstack Engineer
Apply at [email protected]
Senior Fullstack Engineer
Apply at [email protected]
Sales Development Representative
Apply at [email protected]
Sales Development Representative
Apply at [email protected]
The customer support tool for modern
SaaS companies. Built on Linear.
The customer support tool for modern
SaaS companies. Built on Linear.
The customer support tool for modern SaaS companies.Built on Linear.