Building the new standard for customer support.
Our vision is to accelerate global innovation, by building the new standard tooling for customer support. Opinionated, fast, and seamlessly integrated with the modern product stack – we help our customers use insights from support, interviews, or sales transcripts to build truly great products.
We're backed by investors who share our love for world-class products, and over 2000 next-generation and YC-backed companies, such as Clerk, Novu, and Flightcontrol, are using Productlane.
A team that crafts the details
We care deeply about every pixel and every millisecond load time. We want to build a great product we're proud of and recommend to our friends and family.
Our investors
Our story
Hey, I'm Raphael. I founded Productlane after 5 years as a designer in high-growth SaaS startups.
There was always the same problem:
User feedback didn't reach the product team.
User feedback, especially from support, was invisible. When I did user interviews and collected insights, there was no good way to share those with my team, or influence the roadmap.
Feedback was buried in Notion, Google docs and the support tool.
When I had the same problem in the 3rd startup, I decided to quit my job and start Productlane.
I built only for Linear, as its architecture is unique and you need a tool that would work with this.
The MVP was ready within 3 months and I was super nervous to launch it to the public.
