The future of software is purpose-built
Software should be purpose-built and perfectly integrated. It should do the thinking for you and work perfectly with your stack.
That's why we're building a customer support and feedback platform for companies that use Linear.
We started in 2021 as the first feedback tool built solely for Linear and are evolving it into the standard customer support platform for modern software companies.
We're backed by investors who share our love for world-class products, and over 2000 companies, such as Clerk, Mintlify, or Flightcontrol, using Productlane.
The story
Hey, I'm Raphael. I founded Productlane after 7 years as a product designer in high-growth software companies.
There was always the same problem:
User feedback didn't reach the product team.
When I did user interviews and collected insights, there was no good way to share those with engineers, or influence the roadmap.
On the other side, user insights from customer support and other tools were invisible for me.
Feedback was buried in the support tool, Notion, or Google docs.
When I had the same problem in the 3rd company, I decided to quit my job and start Productlane.
I built on Linear, as I thought the only solution is to have the feedback associated with your issue tracker, and Linear is the only enjoyable one.
The MVP was ready within 3 months and I was super nervous to launch it to the public…
The launch was highly anticipated. There was a need for a tool that makes feedback visible across your company.
Today, the product has matured, and every day, new users start using Productlane to manage their user feedback as well as their entire customer support.
Our mission is to build the new standard for customer support and help teams build world-class products.
Small team with relentless focus
By making a bet on Linear early on, we were able to keep the team small, while building one of the most feature-rich products on the market for everyone who uses Linear.
Our investors
After bootstrapping to hundreds of companies using Productlane, we raised 825k from top tier angels to speed things up and become the market leader for companies who use Linear.
Join us
We're always looking for folks who love great products with world-class design.