Purpose-built
customer support
Software should be simple, fast, and beautiful. You get there when building with user feedback in mind, but it's mostly buried in the customer support tool.
That's why we're building a customer support system that's purpose-built around Linear. To make feedback visible and customer support enjoyable.
We started in 2022 as a feedback layer for Linear and evolved into a modern system for your entire customer support, powering world-class companies around the world.
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
Linear
Live chat
Knowledge base
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
Linear
Live chat
Knowledge base
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
Linear
Live chat
Knowledge base
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Team and investors
After bootstrapping to hundreds of users, we raised $1M from world-class founders and investors to build the fastest and most enjoyable support tool that helps you build better products.
Raphael Fleckenstein
Founder, CEO
Raphael Fleckenstein
Founder, CEO
Raphael Fleckenstein
Founder, CEO
Danylo Shchepin
Engineering
Danylo Shchepin
Engineering
Danylo Shchepin
Engineering
Khadim Fall
Engineering
Khadim Fall
Engineering
Khadim Fall
Engineering
Ciro Palmieri
Engineering
Ciro Palmieri
Engineering
Ciro Palmieri
Engineering
Valeriia Matkovska
Design
Valeriia Matkovska
Design
Valeriia Matkovska
Design
Antonia Hartung
Support & Operations
Antonia Hartung
Support & Operations
Antonia Hartung
Support & Operations
Patrick G. v. Ravensburg
Engineer & Investor
Patrick G. v. Ravensburg
Engineer & Investor
Patrick G. v. Ravensburg
Engineer & Investor
Timur Köklü
Growth & Investor
Timur Köklü
Growth & Investor
Timur Köklü
Growth & Investor
Nikolaus Nieder
Anduril Ventures
Nikolaus Nieder
Anduril Ventures
Nikolaus Nieder
Anduril Ventures
Niklas Rickmann
Co-Founder, MVST
Niklas Rickmann
Co-Founder, MVST
Niklas Rickmann
Co-Founder, MVST
Vladimir Danila
Founder, Linearity
Vladimir Danila
Founder, Linearity
Vladimir Danila
Founder, Linearity
Konstantin Sorger
Co-founder, JOKR
Konstantin Sorger
Co-founder, JOKR
Konstantin Sorger
Co-founder, JOKR
Philipp Klaus
Co-Founder, MVST
Philipp Klaus
Co-Founder, MVST
Philipp Klaus
Co-Founder, MVST
Dylan Johnston
CTO, Salesfive
Dylan Johnston
CTO, Salesfive
Dylan Johnston
CTO, Salesfive
Philip Magoulas
Aelius Ventures
Philip Magoulas
Aelius Ventures
Philip Magoulas
Aelius Ventures
Daniel Schulte-Hillen
SDAC
Daniel Schulte-Hillen
SDAC
Daniel Schulte-Hillen
SDAC
Harald Mayer
CEO, Hutte
Harald Mayer
CEO, Hutte
Harald Mayer
CEO, Hutte
Evgenii Pavlov
CEO, flair
Evgenii Pavlov
CEO, flair
Evgenii Pavlov
CEO, flair
From a feedback layer to a modern support system
Hey, I'm Raphael. I founded Productlane in 2022 after seven years as a designer in high-growth software companies.
There was always the same problem: User feedback was buried in support tickets, docs, or a feedback tool no one used. Engineers didn’t see it and product decisions missed it.
So I left my job and started Productlane with a simple idea: Link user feedback to Linear, so it's all tied to actual tasks. We launched Productlane on 15/02/2022, and had a successful launch:
We've grown to a lot of users very quickly and today, we're the number one tool to manage a feedback portal, public roadmap, and Changelog around Linear.
In 2024, we realized that most of your feedback comes through customer support, and if you own the entire system, you can create an exceptional experience for the end user.
Since then, we're building the future of customer support for modern companies and are moving more companies everyday from legacy support tools to Productlane.
Raphael Fleckenstein
Founder, CEO
Designed in Munich