The future of software is purpose-built
We're building the best user feedback and customer support for companies who use Linear. Making it the standard tool for modern software companies.
Purpose-built, fast, and perfectly integrated with best-in-class tools – we help our customers use insights from support, interviews, or sales transcripts to build truly great products.
We started Productlane in 2021 as the first feedback tool built on Linear and evolved it into the number one solution for Linear companies to make their roadmap public, share a Changelog with users and manage all feedback around Linear.
We started evolving it into our vision to build the most user-centric customer support tool on the market, because 80% of user feedback comes from the support tool, where it usually will be lost forever.
We're backed by investors who share our love for world-class products, and over 2000 next-generation and YC-backed companies, such as Clerk, Mintlify, or Flightcontrol, are using Productlane.
Our story
Hey, I'm Raphael, I founded Productlane after 5 years as a designer in high-growth SaaS startups.
There was always the same problem:
User feedback didn't reach the product team.
When I did user interviews and collected insights, there was no good way to share those with engineers, or influence the roadmap.
On the other side, user insights from customer support and other tools were invisible for me.
Feedback was buried in the support tool, Notion, or Google docs.
When I had the same problem in the 3rd startup, I decided to quit my job and start Productlane.
I built only for Linear, as its architecture is unique and you need a tool that would work with this.
The MVP was ready within 3 months and I was super nervous to launch it to the public…
The launch was highly anticipated. There was a need for a tool that makes feedback visible across your company.
Today, the product has matured, and every day, new users start using Productlane to manage their user feedback as well as their entire customer support.
Our mission is to build the new standard for customer support and help teams build world-class products.
Small team with relentless focus
By making a bet on Linear early on, we were able to keep the team small, while building one of the most feature-rich products on the market for everyone who uses Linear.
Our investors
After bootstrapping to hundreds of companies using Productlane, we raised 825k from industry experts to speed things up and become the market leader for companies who use Linear.
Join us
We're always looking for folks who love great products with world-class design.