Products should be purpose-built and perfectly integrated. They should define workflows inspired by world-class companies and work perfectly with your stack.
With this philosophy in mind, we're building the new standard customer support tool for modern companies. Purpose-built, integrated, simple and really fast.
We started in 2021 as the first feedback tool built exclusively for Linear and evolved it into the first customer support system that's built around Linear.
We're backed by investors who share our love for world-class products, and great companies, such as Clerk, Mintlify, or Flightcontrol, using Productlane.
Our story
Hey, I'm Raphael. I founded Productlane after 7 years as a product designer in high-growth software companies.
There was always the same problem:
User feedback didn't reach the product team.
When I did user interviews and collected insights, there was no good way to share those with engineers, or influence the roadmap.
On the other side, user insights from customer support and other tools were invisible for me.
Feedback was buried in the support tool, Notion, or Google docs and we built wrong features as a result.
When I had the same problem in the 3rd company, I decided to quit my job and start Productlane.
I built on Linear, as the only maintainable solution is link feedback to the issue tracker, and Linear is the only enjoyable one.
The MVP was ready within 3 months and I was super nervous to launch it to the public…
The launch was highly anticipated. There was a need for a tool that makes feedback visible across your company.
Today, the product has matured, and every day, new users start to manage user feedback and handle their entire customer support with Productlane.
Our mission is to build the new standard for customer support and help teams build world-class products. We'd love to have you join us on this journey.
Team and investors
After bootstrapping to hundreds of companies using Productlane, we raised $825k from world-class founders and investors to speed things up and build the best product for companies on Linear.
Join us
We're growing fast and are looking for folks who value great design and want to ship.