Shared email inbox
for customer support
Sending and receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Fast replies
Fly through your inbox with shortcuts and <50ms interactions.
Unified inbox
Handle email, chat, and portal messages in one place.
Full context
See customer history and linked issues right where you work.
Connect to Linear
Turn feedback into action. Create a Linear issue instantly.
The fastest support experience you ever had
Productlane is designed for speed and precision. With a sync engine, all interactions take less than 50ms, allowing you to navigate your inbox faster than ever.
API Improvement
PRO-6233
PRO-6232
PRO-6231
API Improvement
PRO-6233
PRO-6232
PRO-6231
API Improvement
PRO-6233
PRO-6232
PRO-6231
Create issues from any message
Turn customer emails into Linear issues. Stay in flow and track everything until it’s shipped.
Sync Linear customers with all properties
bi-directionally. Edit them right from
your conversation.
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the
Knowledge base!
9m
Save as snippet
Undo sent
Link specific messages of request
Highlight what matters in a message. Link feedback to features so your team has full context.
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
A fast, focused inbox
Handle all your customer emails in one place. Share context, reply faster, and close the loop.
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Powering user-centered companies worldwide