Shared email inbox


for customer support

Shared email inbox


for customer support

Sending & receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.

Sending & receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.

shared email inbox customer support productlane

Emailing & signatures

Automatically receive emails in your inbox and answer them directly.

Snooze conversations

Snoozing speeds up inbox zero and keeps key conversations accessible.

Undo sent

Undo the sending of your message within 10 seconds after sending.

Connect to Linear

Turn feedback into action. Create or connect a Linear issue instantly.

All-in-One Shared Inbox
for Customer Support

Manage all your customer support and feedback emails with Productlane's shared inbox. Your single source of truth.

Shared inbox to receive and respond customer emails

Automatically receive and respond to customer emails with Productlane's shared inbox. Attach helpful screenshots and links, access key customer data, and close the feedback loop effortlessly.

slack inbox linear sync customer support productlane

Snoozing to reach
inbox zero fast

Not all customer conversations can be resolved instantly. For peace of mind, you can snooze messages for a chosen period while waiting for a customer's reply or internal feedback. Once the customer responds, the thread automatically returns to your inbox.

slack inbox linear sync customer support productlane

Undo send to correct
oversights instantly

Ensure that responses are accurate and professional, by quickly correcting any mistakes errors. Allowing your support teams to maintain high standards of service, enhance customer satisfaction.

slack inbox linear sync customer support productlane

Connect to Linear to make email conversations actionable

Every type of customer conversation is valuable, from feature requests and bug reports to questions. To turn all feedback into actionable items, you can create Linear issues and projects directly from your Productlane inbox.

Once an issue is resolved, you will be notified automatically, ensuring you can close the loop with the customer efficiently.

slack inbox linear sync customer support productlane

Unlock the Full Potential

All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"

    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"

    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Co-founder, beams

  • "It pairs nicely with Linear for project planning"

    Using Productlane since the early stages has shown us how much value this product adds to our stack.

    With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!

    Pierre Colson

    VP of Product & Design, Flair

  • "We love Productlane at Mintlify."

    It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.

    Keep up your great work

    Flo Merian

    Marketing, Mintify

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Jeff Escalante

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Evgenii Pavlov

    Co-founder of flair.hr

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"

    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"

    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Co-founder, beams

  • "It pairs nicely with Linear for project planning"

    Using Productlane since the early stages has shown us how much value this product adds to our stack.

    With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!

    Pierre Colson

    VP of Product & Design, Flair

  • "We love Productlane at Mintlify."

    It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.

    Keep up your great work

    Flo Merian

    Marketing, Mintify

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Get closer to your customers now

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.

Unlimited free viewers

Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.

Fast Linear sync

Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.

Set up in 5 minutes

Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.

Get closer to your customers now

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.

Unlimited free viewers

Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.

Fast Linear sync

Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.

Set up in 5 minutes

Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.

Get closer to your customers now

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.

Unlimited free viewers

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have
limitless viewers.

Fast Linear sync

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within

a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy. Signup, connect Linear and start receiving and answering to feedback.

Productlane

Customer support and feedback management for world-class companies. Built on Linear.

Productlane

Customer support and feedback management for world-class companies. Built on Linear.

Productlane

Customer support and feedback management for world-class companies. Built on Linear.