Shared email inbox


for customer support

Sending and receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Emailing & signatures

Receive emails in your inbox and answer them directly.

Snooze conversations

Get to inbox zero and keep conversations accessible.

Undo sent

Undo the sending of your message.

Connect to Linear

Turn feedback into action. Create a Linear issue instantly.

The fastest support experience you ever had

Productlane is designed for speed and precision. With a sync engine, all interactions take less than 50ms, allowing you to navigate your inbox faster than ever.

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.

Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.

Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.