Shared email inbox


for customer support

Sending and receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Fast replies

Fly through your inbox with shortcuts and <50ms interactions.

Unified inbox

Handle email, chat, and portal messages in one place.

Full context

See customer history and linked issues right where you work.

Connect to Linear

Turn feedback into action. Create a Linear issue instantly.

The fastest support experience you ever had

Productlane is designed for speed and precision. With a sync engine, all interactions take less than 50ms, allowing you to navigate your inbox faster than ever.

API Improvement

PRO-6233

PRO-6232

PRO-6231

API Improvement

PRO-6233

PRO-6232

PRO-6231

API Improvement

PRO-6233

PRO-6232

PRO-6231

Create issues from any message

Turn customer emails into Linear issues. Stay in flow and track everything until it’s shipped.

Sync Linear customers with all properties

bi-directionally. Edit them right from

your conversation.

Nikolaus Nieder
Nikolaus Nieder
Nikolaus Nieder

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the

Knowledge base!

9m

Save as snippet

Undo sent

Link specific messages of request

Highlight what matters in a message. Link feedback to features so your team has full context.

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

New

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

New

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

New

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

A fast, focused inbox

Handle all your customer emails in one place. Share context, reply faster, and close the loop.

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Requests completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Requests completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Requests completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Purpose-built customer support

Purpose-built
customer support

Purpose-built customer support