Shared email inbox
for customer support
Sending and receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
Important
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Threads
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
2h
Figma
Dylan
Auto-tag threads
Could Productlane suggest tags automatically based on keywords in the message?
3h
Clerk
Colin
AI writing assistant
Please surface relevant docs or past tickets while writing replies.
4h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
Important
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Threads
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
2h
Figma
Dylan
Auto-tag threads
Could Productlane suggest tags automatically based on keywords in the message?
3h
Clerk
Colin
AI writing assistant
Please surface relevant docs or past tickets while writing replies.
4h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
Important
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Threads
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
2h
Figma
Dylan
Auto-tag threads
Could Productlane suggest tags automatically based on keywords in the message?
3h
Clerk
Colin
AI writing assistant
Please surface relevant docs or past tickets while writing replies.
4h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Snooze Slack threads
AI Chat in knowledge base
Suggestions
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Snooze Slack threads
AI Chat in knowledge base
Suggestions
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Snooze Slack threads
AI Chat in knowledge base
Suggestions
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Emailing & signatures
Receive emails in your inbox and answer them directly.
Snooze conversations
Get to inbox zero and keep conversations accessible.
Undo sent
Undo the sending of your message.
Connect to Linear
Turn feedback into action. Create a Linear issue instantly.
The fastest support experience you ever had
Productlane is designed for speed and precision. With a sync engine, all interactions take less than 50ms, allowing you to navigate your inbox faster than ever.
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.