Shared email inbox


for customer support

Shared email inbox


for customer support

Sending & receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.

Sending & receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.

shared email inbox customer support productlane

Emailing & signatures

Automatically receive emails in your inbox and answer them directly.

Snooze conversations

Snoozing speeds up inbox zero and keeps key conversations accessible.

Undo sent

Undo the sending of your message within 10 seconds after sending.

Connect to Linear

Turn feedback into action. Create or connect a Linear issue instantly.

A fast shared inbox
for customer support

Manage all your customer support and feedback emails with Productlane's shared inbox. Your single source of truth.

Shared inbox to receive and respond customer emails

Automatically receive and respond to customer emails with Productlane's shared inbox. Attach helpful screenshots and links, access key customer data, and close the feedback loop effortlessly.

slack inbox linear sync customer support productlane

Connect to Linear to make email conversations actionable

Every type of customer conversation is valuable, from feature requests and bug reports to questions. To turn all feedback into actionable items, you can create Linear issues and projects directly from your Productlane inbox. Once an issue is resolved, you will be notified automatically, ensuring you can close the loop with the customer efficiently.

slack inbox linear sync customer support productlane

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Your customers can see all their requests on the portal and change the importance afterward.

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Your customers can see all their requests on the portal and change the importance afterward.

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Your customers can see all their requests on the portal and change the importance afterward.

Unlock the Full Potential

All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.