Feedback portal

The number one system to host your Linear feedback portal

The number one system to host your Linear feedback portal

The number one system to host your Linear feedback portal

Productlane was the first feedback portal built on Linear and is still the most widely adopted system to manage a public portal around Linear.

Productlane was the first feedback portal built on Linear and is still the most widely adopted system to manage a feedback portal around Linear.

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Get more feedback

Make customers give you more feedback than they would usually do.

Save triage time

No duplicates and no need to manually process every feature request.

Bidirectional Linear Sync

Syncs Linear projects, issues, initiatives, and almost all other properties.

Share your roadmap

Make customers excited about what features are coming soon and in beta.

Host a feedback portal or publish your entire roadmap

Host a feedback portal or publish your entire roadmap

You can just do both, as submitted feedback and Linear issues are the same on the portal. Your users can request, vote, and comment on them.

You can just do both, as submitted feedback and Linear issues are the same on the portal. Your users can request, vote, and comment on them.

Roadmap

Docs

Changelog

15

Requests tracked

92

Completed

15

Requests tracked

92

Completed

15

Requests tracked

92

Completed

Every idea is synched with Linear

Every idea on your portal is a Linear issue or project to help you avoid duplication and prioritize sharply.

Linear

Live chat

Knowledge base

AI Assistant

Linear

Live chat

Knowledge base

AI Assistant

Linear

Live chat

Knowledge base

AI Assistant

Mark important

Customers can mark ideas important, and it will be shown inside Linear as an important request.

Beautiful out of the box

Customize your portal colors in both light- and darkmode and host it on your own domain.

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Portal is public

hello.productlane.com/roadmap

Connect own domain →

Open docs →

Sorting

Sort by manual order or by importance.

Importance

Due dates

Mirror your Linear due date.

Initiatives

Display Linear Initiatives on your portal.

Logo link

Define the logo link of your portal.

productlane.com

Save

Portal is public

hello.productlane.com/roadmap

Connect own domain →

Open docs →

Sorting

Sort by manual order or by importance.

Importance

Due dates

Mirror your Linear due date.

Initiatives

Display Linear Initiatives on your portal.

Logo link

Define the logo link of your portal.

productlane.com

Save

Portal is public

hello.productlane.com/roadmap

Connect own domain →

Open docs →

Sorting

Sort by manual order or by importance.

Importance

Due dates

Mirror your Linear due date.

Initiatives

Display Linear Initiatives on your portal.

Logo link

Define the logo link of your portal.

productlane.com

Save

Customizable and secure

Productlane is secure with Single Sign-On and full GDPR compliance to keep your data protected.

Best tool for Linear users

"We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

New

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Nikolaus Nieder

Needs response

Figma

Dylan

Automatically tag threads

Could Productlane suggest tags automatically based on keywords in the message?

4h

Nikolaus Nieder

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

3h

Nikolaus Nieder

Waiting for customer

Clerk

Colin

AI Writing assistant

Please surface relevant docs or past tickets while writing replies.

5h

Nikolaus Nieder

Unsnoozed

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

6h

Nikolaus Nieder

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

Nikolaus Nieder

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Docs

Get help, learn features, and explore what’s possible with Productlane.

Quickstart

Get started

Set up your customer support and feedback system around Linear.

Embed the widget

Unified widget for support, feedback, docs and changelog.

Import

Start faster by importing existing tickets from systems like Zendesk.

Live Chat

Support your customers directly from Productlane.

Slack connect

Move Slack conversations with customer into Productlane.

Signatures

Add a signature to your emails.

Snippets

Answer users faster with reusable snippets.

Custom data

Connect your database or other databases with Productlane.

Email

Connect your email and answer customers on brand.

Support inbox

Theme

Add colors in light and dark mode. Make the portal fit your brand.

Custom domain

Host the portal on your domain and make your users feel home.

SSO

Authenticate portal users yourself with JWTs.

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

New

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Nikolaus Nieder

Needs response

Figma

Dylan

Automatically tag threads

Could Productlane suggest tags automatically based on keywords in the message?

4h

Nikolaus Nieder

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

3h

Nikolaus Nieder

Waiting for customer

Clerk

Colin

AI Writing assistant

Please surface relevant docs or past tickets while writing replies.

5h

Nikolaus Nieder

Unsnoozed

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

6h

Nikolaus Nieder

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

Nikolaus Nieder

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Docs

Get help, learn features, and explore what’s possible with Productlane.

Quickstart

Get started

Set up your customer support and feedback system around Linear.

Embed the widget

Unified widget for support, feedback, docs and changelog.

Import

Start faster by importing existing tickets from systems like Zendesk.

Live Chat

Support your customers directly from Productlane.

Slack connect

Move Slack conversations with customer into Productlane.

Signatures

Add a signature to your emails.

Snippets

Answer users faster with reusable snippets.

Custom data

Connect your database or other databases with Productlane.

Email

Connect your email and answer customers on brand.

Support inbox

Theme

Add colors in light and dark mode. Make the portal fit your brand.

Custom domain

Host the portal on your domain and make your users feel home.

SSO

Authenticate portal users yourself with JWTs.

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

New

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Nikolaus Nieder

Needs response

Figma

Dylan

Automatically tag threads

Could Productlane suggest tags automatically based on keywords in the message?

4h

Nikolaus Nieder

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

3h

Nikolaus Nieder

Waiting for customer

Clerk

Colin

AI Writing assistant

Please surface relevant docs or past tickets while writing replies.

5h

Nikolaus Nieder

Unsnoozed

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

6h

Nikolaus Nieder

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

Nikolaus Nieder

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Docs

Get help, learn features, and explore what’s possible with Productlane.

Quickstart

Get started

Set up your customer support and feedback system around Linear.

Embed the widget

Unified widget for support, feedback, docs and changelog.

Import

Start faster by importing existing tickets from systems like Zendesk.

Live Chat

Support your customers directly from Productlane.

Slack connect

Move Slack conversations with customer into Productlane.

Signatures

Add a signature to your emails.

Snippets

Answer users faster with reusable snippets.

Custom data

Connect your database or other databases with Productlane.

Email

Connect your email and answer customers on brand.

Support inbox

Theme

Add colors in light and dark mode. Make the portal fit your brand.

Custom domain

Host the portal on your domain and make your users feel home.

SSO

Authenticate portal users yourself with JWTs.

Purpose-built customer support

Purpose-built customer support

Purpose-built
customer support