Feedback portal
The number one system to host your Linear feedback portal
The number one system to host your Linear feedback portal
The number one system to host your Linear feedback portal
Productlane was the first feedback portal built on Linear and is still the most widely adopted system to manage a public portal around Linear.
Productlane was the first feedback portal built on Linear and is still the most widely adopted system to manage a feedback portal around Linear.
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Get more feedback
Make customers give you more feedback than they would usually do.
Save triage time
No duplicates and no need to manually process every feature request.
Bidirectional Linear Sync
Syncs Linear projects, issues, initiatives, and almost all other properties.
Share your roadmap
Make customers excited about what features are coming soon and in beta.
Host a feedback portal or publish your entire roadmap
Host a feedback portal or publish your entire roadmap
You can just do both, as submitted feedback and Linear issues are the same on the portal. Your users can request, vote, and comment on them.
You can just do both, as submitted feedback and Linear issues are the same on the portal. Your users can request, vote, and comment on them.
Roadmap
Docs
Changelog
15
Requests tracked
92
Completed
15
Requests tracked
92
Completed
15
Requests tracked
92
Completed
Every idea is synched with Linear
Every idea on your portal is a Linear issue or project to help you avoid duplication and prioritize sharply.
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Mark important
Customers can mark ideas important, and it will be shown inside Linear as an important request.
Beautiful out of the box
Customize your portal colors in both light- and darkmode and host it on your own domain.
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Edit Linear customers
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
Portal is public
hello.productlane.com/roadmap
Connect own domain →
Open docs →
Sorting
Sort by manual order or by importance.
Importance
Due dates
Mirror your Linear due date.
Initiatives
Display Linear Initiatives on your portal.
Logo link
Define the logo link of your portal.
productlane.com
Save
Portal is public
hello.productlane.com/roadmap
Connect own domain →
Open docs →
Sorting
Sort by manual order or by importance.
Importance
Due dates
Mirror your Linear due date.
Initiatives
Display Linear Initiatives on your portal.
Logo link
Define the logo link of your portal.
productlane.com
Save
Portal is public
hello.productlane.com/roadmap
Connect own domain →
Open docs →
Sorting
Sort by manual order or by importance.
Importance
Due dates
Mirror your Linear due date.
Initiatives
Display Linear Initiatives on your portal.
Logo link
Define the logo link of your portal.
productlane.com
Save
Customizable and secure
Productlane is secure with Single Sign-On and full GDPR compliance to keep your data protected.
Best tool for Linear users
"We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help, learn features, and explore what’s possible with Productlane.
Quickstart
Get started
Set up your customer support and feedback system around Linear.
Embed the widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Live Chat
Support your customers directly from Productlane.
Slack connect
Move Slack conversations with customer into Productlane.
Signatures
Add a signature to your emails.
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Support inbox
Theme
Add colors in light and dark mode. Make the portal fit your brand.
Custom domain
Host the portal on your domain and make your users feel home.
SSO
Authenticate portal users yourself with JWTs.
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help, learn features, and explore what’s possible with Productlane.
Quickstart
Get started
Set up your customer support and feedback system around Linear.
Embed the widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Live Chat
Support your customers directly from Productlane.
Slack connect
Move Slack conversations with customer into Productlane.
Signatures
Add a signature to your emails.
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Support inbox
Theme
Add colors in light and dark mode. Make the portal fit your brand.
Custom domain
Host the portal on your domain and make your users feel home.
SSO
Authenticate portal users yourself with JWTs.
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help, learn features, and explore what’s possible with Productlane.
Quickstart
Get started
Set up your customer support and feedback system around Linear.
Embed the widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Live Chat
Support your customers directly from Productlane.
Slack connect
Move Slack conversations with customer into Productlane.
Signatures
Add a signature to your emails.
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Support inbox
Theme
Add colors in light and dark mode. Make the portal fit your brand.
Custom domain
Host the portal on your domain and make your users feel home.
SSO
Authenticate portal users yourself with JWTs.