Support our Product Hunt Launch on Oct 15th

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Support our Product Hunt Launch on Oct 15th

Get Notified

Product Hunt Launch on Oct 15th

Get Notified

Slack inbox
for customer support

Slack inbox
for customer support

Sync Slack threads with Productlane to reply to feedback, start a conversation, ask for more context, and build relationships.

Sync Slack threads with Productlane to reply to feedback, start a conversation, ask for more context, and build relationships.

slack inbox customer support productlane

Reply to messages

Never forget to get back to a customer

on slack and close the loop.

Inbox Zero for Slack

Productlane helps you reach inbox zero for slack connect conversations.

Collobaration

Streamline communication with internal comments for slack messages.

Linear Sync

Turn slack messages into actionable feedback. Connect to Linear instantly.

Streamline Slack for
Customer Support

Bring calm to your Slack Connect channels with the Productlane Slack Support App. Manage all messages in one place effortlessly.

A slack inbox to bring calm to your slack connect channels

Let no customer slack message go unnoticed again. Connect Slack to your Productlane shared inbox to start conversations and reply to customers through a lightning-fast, structured interface.

slack inbox linear sync customer support productlane

Snoozing for slack messages to reach inbox zero faster

Not all customer conversations can be resolved instantly. Snoozing allows you to set reliable reminders that temporarily move Slack conversations out of your inbox while you wait for a customer's reply or internal feedback.

When the customer responds, the thread automatically returns to your inbox.

slack inbox linear sync customer support productlane

Internal collaboration to always provide the best answer

With the shared Slack inbox, you can easily ask team members for help to resolve customer conversations by using internal comments and tagging within the conversation.

slack inbox linear sync customer support productlane
slack inbox linear sync customer support productlane

Connect to Linear to make slack messages actionable

In B2B SaaS, Slack Connect channels often contain crucial feedback, feature requests, and bug reports that shouldn't be overlooked. These insights are invaluable for product improvement. With Productlane, you can create and link Linear issues and projects directly from a Slack conversation in your shared inbox.

slack inbox linear sync customer support productlane
slack inbox linear sync customer support productlane

Unlock the Full Potential

All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Integration

Integration

Connect all your customers' relevant data for streamlined support.

Integration

Integration

Connect all your customers' relevant data for streamlined support.

Integration

Integration

Connect all your customers' relevant data for streamlined support.

Shared Inbox

Shared inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Shared inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Shared inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Why our customers choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Why our customers choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Why our customers choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Jeff Escalante

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Powering 2000+ user-centered companies worldwide

Powering 2000+ user-centered companies worldwide

Powering 2000+ user-centered companies worldwide

Get closer to your customers now

Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.

Affordable for all teams

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have limitless viewers.

Linear sync engine

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy.
Signup, connect Linear and start receiving and answering to feedback.

Built with 🥨 in Munich

Get closer to your customers now

Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.

Affordable for all teams

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have
limitless viewers.

Linear sync engine

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within

a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy. Signup, connect Linear and start receiving and answering to feedback.

Built with 🥨 in Munich

Get closer to your customers now

Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.

Affordable for all teams

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have limitless viewers.

Linear sync engine

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy.
Signup, connect Linear and start receiving and answering to feedback.

Built with 🥨 in Munich