Slack inbox for customer support

Sync Slack connect channels with Productlane to reply in Slack threads, keep inbox zero and help customers effectively.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Inbox Zero for Slack

By keeping inbox zero, no message will fall through the cracks.

Reply in threads

Never forget to get back to a customer on Slack and close the loop.

Collaborate

Streamline communication with internal comments for Slack messages.

Sync with Linear

Connect Slack threads with Linear issues and close the loop personally.

Manage your Slack connect channels with focus

Invite the Productlane bot to your Slack connect channels and never miss an important request again.

Streamline all customer Slack messages

Never miss a Slack message again and handle all conversation in a lightning-fast inbox.

Customers can mark requests as important to make priorities sharper for engineers in Linear.

Create Linear issue

PRO

Issue title

Add description...

Assign

Triage

No priority

Add label

Add to project

Create Linear issue

Create Linear issue

PRO

Issue title

Add description...

Assign

Triage

No priority

Add label

Add to project

Create Linear issue

Create Linear issue

PRO

Issue title

Add description...

Assign

Triage

No priority

Add label

Add to project

Create Linear issue

Assign

No priority

Add to project

Triage

Add label

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

New

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

New

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

New

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

One inbox for your Slack, Email and Chat

Never miss a Slack message again and handle all conversation in a lightning-fast inbox.

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Raphael Fleckenstein

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Reply…

Also send as direct message

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Raphael Fleckenstein

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Reply…

Also send as direct message

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Raphael Fleckenstein

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Reply…

Also send as direct message

Dedicated support flows for every message.

Not all chats are instant. Snooze, assign, and close Linear issues from one inbox.

Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Full context for every Slack message

For every Slack conversation with a customer, you get the full context about them in your sidebar.

Collaborate to help customers fast.

Loop in your team with comments or assign messages for quick help.

New note

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder

Internal

2d

@Danylo you're welcome!

Nikolaus Nieder

New note

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder

Internal

2d

@Danylo you're welcome!

Nikolaus Nieder

New note

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder

Internal

2d

@Danylo you're welcome!

Nikolaus Nieder

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Requests completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Requests completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog or Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Requests completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

Purpose-built customer support

Purpose-built customer support

Purpose-built
customer support