Slack inbox for customer support
Sync Slack connect channels with Productlane to reply in Slack threads, keep inbox zero and help customers effectively.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Inbox Zero for Slack
By keeping inbox zero, no message will fall through the cracks.
Reply in threads
Never forget to get back to a customer on Slack and close the loop.
Collaborate
Streamline communication with internal comments for Slack messages.
Sync with Linear
Connect Slack threads with Linear issues and close the loop personally.
Manage your Slack connect channels with focus
Invite the Productlane bot to your Slack connect channels and never miss an important request again.
Streamline all customer Slack messages
Never miss a Slack message again and handle all conversation in a lightning-fast inbox.
Customers can mark requests as important to make priorities sharper for engineers in Linear.
Create Linear issue
PRO
Issue title
Add description...
Assign
Triage
No priority
Add label
Add to project
Create Linear issue
Create Linear issue
PRO
Issue title
Add description...
Assign
Triage
No priority
Add label
Add to project
Create Linear issue
Create Linear issue
PRO
Issue title
Add description...
Assign
Triage
No priority
Add label
Add to project
Create Linear issue
Assign
No priority
Add to project
Triage
Add label
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
One inbox for your Slack, Email and Chat
Never miss a Slack message again and handle all conversation in a lightning-fast inbox.
Thread
Patrick
1 minute ago
Hey, l'd love to see dark mode in Productlane.
Also - I'd love to see that Linear issue statusses are customizable on the portal.
Raphael Fleckenstein
1 minute ago
Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!
Reply…
Also send as direct message
Thread
Patrick
1 minute ago
Hey, l'd love to see dark mode in Productlane.
Also - I'd love to see that Linear issue statusses are customizable on the portal.
Raphael Fleckenstein
1 minute ago
Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!
Reply…
Also send as direct message
Thread
Patrick
1 minute ago
Hey, l'd love to see dark mode in Productlane.
Also - I'd love to see that Linear issue statusses are customizable on the portal.
Raphael Fleckenstein
1 minute ago
Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!
Reply…
Also send as direct message
Dedicated support flows for every message.
Not all chats are instant. Snooze, assign, and close Linear issues from one inbox.
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Full context for every Slack message
For every Slack conversation with a customer, you get the full context about them in your sidebar.
Collaborate to help customers fast.
Loop in your team with comments or assign messages for quick help.
New note
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Internal
2d
@Danylo you're welcome!
New note
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Internal
2d
@Danylo you're welcome!
New note
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Internal
2d
@Danylo you're welcome!
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol