Slack inbox
for customer support

Slack inbox
for customer support

Sync Slack connect channels with Productlane to reply to feedback, keep inbox zero and help customers effectively.

Sync Slack connect channels with Productlane to reply to feedback, keep inbox zero and help customers effectively.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Important

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Threads

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

2h

Nikolaus Nieder

Figma

Dylan

Auto-tag threads

Could Productlane suggest tags automatically based on keywords in the message?

3h

Nikolaus Nieder

Clerk

Colin

AI writing assistant

Please surface relevant docs or past tickets while writing replies.

4h

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

R

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Valeriia Borys

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Reply…

Also send as direct message

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Valeriia Borys

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Reply…

Also send as direct message

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Valeriia Borys

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Reply…

Also send as direct message

Inbox Zero for Slack

By keeping inbox zero, no message will fall through the cracks.

Reply in threads

Never forget to get back to a customer on Slack and close the loop.

Collaborate

Streamline communication with internal comments for Slack messages.

Sync with Linear

Connect Slack threads with Linear issues and close the loop personally.

Manage your Slack connect channels with focus

Invite the Productlane bot to your channels and never miss an important request again.

All your Slack channels
in one inbox.

All your Slack channels in one inbox.

Let no customer slack message go unnoticed again. Connect Slack to your Productlane shared inbox to start conversations and reply to customers through a lightning-fast, structured interface.

Funnel Slack messages into your shared inbox and reply to customers in a lightning-fast and beautiful interface.

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Valeriia Borys

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Reply…

Also send as direct message

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Valeriia Borys

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Reply…

Also send as direct message

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Thread

Patrick

1 minute ago

Hey, l'd love to see dark mode in Productlane.

Also - I'd love to see that Linear issue statusses are customizable on the portal.

Raphael

1 minute ago

Hey Patrick thanks for the request, I tracked it in Linear and let you know when it's there!

Also send as direct message

Reply…

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have a docs that I can update easily.

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Dedicated support workflows for each Slack message

Not all conversations can be resolved instantly. Snooze messages, assign to team mates and close the loop for completed Linear issues, all from one inbox.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Well done

You cleared your inbox. Sync more feedback sources or connect your email

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Well done

You cleared your inbox. Sync more feedback sources or connect your email

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Well done

You cleared your inbox. Sync more feedback sources or connect your email

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

Well done

You cleared your inbox. Sync more feedback sources or connect your email

Collaborate to help
customers fast

Collaborate to help customers fast

Easily ask your team for help resolving customer conversations by tagging them in a comment or assigning a message to a team member.

New note

Internal

2d

@Raphael Fleckenstein oh they have a lot of articles :)

Nikolaus Nieder

Internal

2d

@Danylo Shchepin you're welkome!

Nikolaus Nieder

New note

Internal

2d

@Raphael Fleckenstein oh they have a lot of articles :)

Nikolaus Nieder

Internal

2d

@Danylo Shchepin you're welkome!

Nikolaus Nieder

New note

Internal

2d

@Raphael Fleckenstein oh they have a lot of articles :)

Nikolaus Nieder

Internal

2d

@Danylo Shchepin you're welkome!

Nikolaus Nieder

Connect Linear to make Slack
messages actionable

Create and link Linear issues and projects directly from a Slack message in Productlane and see an overview of all connected features.

Assign

Triage

No priority

Add label

Add to project

Assign

Triage

No priority

Add label

Add to project

Dark mode

Nikolaus Nieder

Hey, I’d love to see dark mode in Productlane.

Also – I’d love to see that Linear issue statusses are customizable on the portal.

Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Dark mode

Nikolaus Nieder

Hey, I’d love to see dark mode in Productlane.

Also – I’d love to see that Linear issue statusses are customizable on the portal.

Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Create Linear issue

PRO

Issue title

Add description...

Assign

Triage

No priority

Add label

Add to project

Create Linear issue

Create Linear issue

PRO

Issue title

Add description...

Assign

Triage

No priority

Add label

Add to project

Create Linear issue

Assign

Triage

No priority

Add label

Add to project

Dark mode

Nikolaus Nieder

Hey, I’d love to see dark mode in Productlane.

Also – I’d love to see that Linear issue statusses are customizable on the portal.

Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Dark mode

Nikolaus Nieder

Hey, I’d love to see dark mode in Productlane.

Also – I’d love to see that Linear issue statusses are customizable on the portal.

Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Snooze Slack threads

AI Chat in knowledge base

Suggestions

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Create Linear issue

PRO

Issue title

Add description...

Assign

Triage

No priority

Add label

Add to project

Create Linear issue

Bring all your support channels together

Bring together your Slack channels, Email support, a widget for your app, and all other sources with Productlane.

Widget

Gather more feedback and support with an embeddable widget.

Widget

Gather more feedback and support with an embeddable widget.

Widget

Gather more feedback and support with an embeddable widget.

Shared email inbox

Send & receive emails, internal comments and close the loop.

Shared email inbox

Send & receive emails, internal comments and close the loop.

Shared email inbox

Send & receive emails, internal comments and close the loop.

API and integrations

Connect all your customers' requests through Zapier or our API.

API and integrations

Connect all your customers' requests through Zapier or our API.

API and integrations

Connect all your customers' requests through Zapier or our API.

Changelog

Keep users in the loop about recent launches and fixes.

Changelog

Keep users in the loop about recent launches and fixes.

Changelog

Keep users in the loop about recent launches and fixes.

High performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

High performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

High performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.

Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.

Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.