AI native Docs
Help center and knowledge base are terms from the past.
Docs are AI native, maintainable, and beautiful out of the box.
Help center and knowledge base are terms from the past.
Docs are AI native, maintainable, and beautiful out of the box.
Acme
Search docs
⌘
K
Ask AI
Docs
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help and learn what’s possible with Productlane.
Quickstart
Live Chat
Support your customers directly from Productlane.
AI Chat
Integrated with your docs and built to help improve your product.
Signatures
Add a signature to your emails and stay on brand.
Inbox
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Get started
Set up your customer support and feedback system around Linear.
Widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Acme
Search docs
⌘
K
Ask AI
Docs
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help and learn what’s possible with Productlane.
Quickstart
Live Chat
Support your customers directly from Productlane.
AI Chat
Integrated with your docs and built to help improve your product.
Signatures
Add a signature to your emails and stay on brand.
Inbox
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Get started
Set up your customer support and feedback system around Linear.
Widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Acme
Search docs
⌘
K
Ask AI
Docs
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help and learn what’s possible with Productlane.
Quickstart
Live Chat
Support your customers directly from Productlane.
AI Chat
Integrated with your docs and built to help improve your product.
Signatures
Add a signature to your emails and stay on brand.
Inbox
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Get started
Set up your customer support and feedback system around Linear.
Widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
Maintainable and beautiful out of the box
Maintainable and beautiful out of the box
Docs are designed to help you keep them updated easily and make them look great without needing a designer or engineer.
Docs are designed to help you keep them updated easily and make them look great without needing a designer or engineer.
/
Heading 1
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Numbered list
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Bulleted list
⌘
⇧
8
Checklist
⌘
⇧
9
Media
YouTube Video
Loom Video
Blockquote
⌘
⇧
.
Code block
⌘
⇧
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Divider
⌥
⇧
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Table
/
Heading 1
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Heading 2
ctrl
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Heading 3
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⇧
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Numbered list
⌘
⇧
7
Bulleted list
⌘
⇧
8
Checklist
⌘
⇧
9
Media
YouTube Video
Loom Video
Blockquote
⌘
⇧
.
Code block
⌘
⇧
/
Divider
⌥
⇧
/
Table
/
Heading 1
ctrl
⇧
1
Heading 2
ctrl
⇧
2
Heading 3
ctrl
⇧
3
Numbered list
⌘
⇧
7
Bulleted list
⌘
⇧
8
Checklist
⌘
⇧
9
Media
YouTube Video
Loom Video
Blockquote
⌘
⇧
.
Code block
⌘
⇧
/
Divider
⌥
⇧
/
Table
Elegant components
Add beautiful headings, images, Loom videos, dividers, or tables with a few keystrokes.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Simple formatting
Numbered lists are styled into beautiful steps. Formatting is built to help create beautiful docs, fast.
Beautiful out of the box
Your team can fully focus on content. Components are designed to be beautiful without effort.
Acme
Search docs
⌘
K
Ask AI
Docs
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Get started
Quickstart
Help customers use your product easily with conversational AI.
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer requests into actionable work, so every request finds its way into the roadmap. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!
Acme
Search docs
⌘
K
Ask AI
Docs
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Get started
Quickstart
Help customers use your product easily with conversational AI.
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer requests into actionable work, so every request finds its way into the roadmap. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!
Acme
Search docs
⌘
K
Ask AI
Docs
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Get started
Quickstart
Help customers use your product easily with conversational AI.
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer requests into actionable work, so every request finds its way into the roadmap. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Search through your docs
Search docs
Ask AI
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Search through your docs
Search docs
Ask AI
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Search through your docs
Search docs
Ask AI
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Embedded in your app
Docs open seamlessly in your widget. Read articles without leaving the app.
Early access
Early access
Early access
Engineered from the ground up to work with AI
Engineered from the ground up to work with AI
The docs come with a powerful AI Chat that you can embed in your app. Sign up here for early access.
The docs come with a powerful AI Chat that you can embed in your app. Sign up here for early access.
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
Ask AI
AI Assistant
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
How to use the product?
How to get support?
Ask anything
AI Chat
Let customers ask questions and get instant answers from your docs, right in your app.
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
High priority
Raphael
Linear
Live chat
Knowledge base
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Weekly improvement report
Get a weekly report of all customer questions and searches. Use them to improve your docs or link them to Linear.
Works with Linear
The AI assistant knows all your public Linear issues and projects so your customers have full context.
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
In-context docs
Get a weekly report of all customer questions and searches. Use them to improve your docs or link them to Linear.
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Modern customer support and feedback system
Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Waiting for customer
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol