AI native Docs

Help center and knowledge base are terms from the past.
Docs are AI native, maintainable, and beautiful out of the box.

Help center and knowledge base are terms from the past.
Docs are AI native, maintainable, and beautiful out of the box.

Acme

Search docs

K

Ask AI

Nikolaus Nieder

Docs

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Docs

Get help and learn what’s possible with Productlane.

Quickstart

Live Chat

Support your customers directly from Productlane.

AI Chat

Integrated with your docs and built to help improve your product.

Signatures

Add a signature to your emails and stay on brand.

Inbox

Snippets

Answer users faster with reusable snippets.

Custom data

Connect your database or other databases with Productlane.

Email

Connect your email and answer customers on brand.

Get started

Set up your customer support and feedback system around Linear.

Widget

Unified widget for support, feedback, docs and changelog.

Import

Start faster by importing existing tickets from systems like Zendesk.

Acme

Search docs

K

Ask AI

Nikolaus Nieder

Docs

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Docs

Get help and learn what’s possible with Productlane.

Quickstart

Live Chat

Support your customers directly from Productlane.

AI Chat

Integrated with your docs and built to help improve your product.

Signatures

Add a signature to your emails and stay on brand.

Inbox

Snippets

Answer users faster with reusable snippets.

Custom data

Connect your database or other databases with Productlane.

Email

Connect your email and answer customers on brand.

Get started

Set up your customer support and feedback system around Linear.

Widget

Unified widget for support, feedback, docs and changelog.

Import

Start faster by importing existing tickets from systems like Zendesk.

Acme

Search docs

K

Ask AI

Nikolaus Nieder

Docs

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Docs

Get help and learn what’s possible with Productlane.

Quickstart

Live Chat

Support your customers directly from Productlane.

AI Chat

Integrated with your docs and built to help improve your product.

Signatures

Add a signature to your emails and stay on brand.

Inbox

Snippets

Answer users faster with reusable snippets.

Custom data

Connect your database or other databases with Productlane.

Email

Connect your email and answer customers on brand.

Get started

Set up your customer support and feedback system around Linear.

Widget

Unified widget for support, feedback, docs and changelog.

Import

Start faster by importing existing tickets from systems like Zendesk.

Ask AI

AI Assistant

Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.

How do I get started?

How to use the product?

How to get support?

Ask anything

Ask AI

AI Assistant

Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.

How do I get started?

How to use the product?

How to get support?

Ask anything

Ask AI

AI Assistant

Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.

How do I get started?

How to use the product?

How to get support?

Ask anything

Maintainable and beautiful out of the box

Maintainable and beautiful out of the box

Docs are designed to help you keep them updated easily and make them look great without needing a designer or engineer.

Docs are designed to help you keep them updated easily and make them look great without needing a designer or engineer.

/

Heading 1

ctrl

1

Heading 2

ctrl

2

Heading 3

ctrl

3

Numbered list

7

Bulleted list

8

Checklist

9

Media

YouTube Video

Loom Video

Blockquote

.

Code block

/

Divider

/

Table

/

Heading 1

ctrl

1

Heading 2

ctrl

2

Heading 3

ctrl

3

Numbered list

7

Bulleted list

8

Checklist

9

Media

YouTube Video

Loom Video

Blockquote

.

Code block

/

Divider

/

Table

/

Heading 1

ctrl

1

Heading 2

ctrl

2

Heading 3

ctrl

3

Numbered list

7

Bulleted list

8

Checklist

9

Media

YouTube Video

Loom Video

Blockquote

.

Code block

/

Divider

/

Table

Elegant components

Add beautiful headings, images, Loom videos, dividers, or tables with a few keystrokes.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

Simple formatting

Numbered lists are styled into beautiful steps. Formatting is built to help create beautiful docs, fast.

Beautiful out of the box

Your team can fully focus on content. Components are designed to be beautiful without effort.

Acme

Search docs

K

Ask AI

Nikolaus Nieder

Docs

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Get started

Quickstart

Help customers use your product easily with conversational AI.

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer requests into actionable work, so every request finds its way into the roadmap. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!

Acme

Search docs

K

Ask AI

Nikolaus Nieder

Docs

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Get started

Quickstart

Help customers use your product easily with conversational AI.

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer requests into actionable work, so every request finds its way into the roadmap. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!

Acme

Search docs

K

Ask AI

Nikolaus Nieder

Docs

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Get started

Quickstart

Help customers use your product easily with conversational AI.

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer requests into actionable work, so every request finds its way into the roadmap. Powered by a sync engine that keeps all interaction below 50ms, Productlane is fast by default. Designed with intention, we limit complexity to stay simple, focused, and enjoyable to use. Welcome on board!

Docs

Get started

Quickstart

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

Docs

Get started

Quickstart

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

Docs

Get started

Quickstart

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

Search through your docs

Search docs

Ask AI

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Search through your docs

Search docs

Ask AI

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Search through your docs

Search docs

Ask AI

Quickstart

Inbox

Portal

Docs

Live chat

Roadmap

Changelog

Support portal

Integrations

Embedded in your app

Docs open seamlessly in your widget. Read articles without leaving the app.

Early access

Early access

Early access

Engineered from the ground up to work with AI

Engineered from the ground up to work with AI

The docs come with a powerful AI Chat that you can embed in your app. Sign up here for early access.

The docs come with a powerful AI Chat that you can embed in your app. Sign up here for early access.

Ask AI

AI Assistant

Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.

How do I get started?

How to use the product?

How to get support?

Ask anything

Ask AI

AI Assistant

Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.

How do I get started?

How to use the product?

How to get support?

Ask anything

Ask AI

AI Assistant

Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.

How do I get started?

How to use the product?

How to get support?

Ask anything

AI Chat

Let customers ask questions and get instant answers from your docs, right in your app.

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Live chat

Nikolaus Nieder

Hey team,

I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,

Khadim

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.

9m

Undo sent

Save as snippet

Nikolaus Nieder
Nikolaus Nieder

Khadim

Acme Inc.

High priority

Nikolaus Nieder

Raphael

Linear

Live chat

Knowledge base

Stage

Tier

Revenue

Size

€5.400

Active

Scale

230

Customer

Custom data

Last payment

Users

21.07.2026

27

Weekly improvement report

Get a weekly report of all customer questions and searches. Use them to improve your docs or link them to Linear.

Works with Linear

The AI assistant knows all your public Linear issues and projects so your customers have full context.

Docs

Get started

Quickstart

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

Docs

Get started

Quickstart

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

Docs

Get started

Quickstart

Francis

15

Requests tracked

92

Completed

Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.

1

2

3

Publish portal

The fastest way to get started.

Install Widget

Make Productlane available in your app.

Setup Emailing

Connect your email to respond customers.

In-context docs

Get a weekly report of all customer questions and searches. Use them to improve your docs or link them to Linear.

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

New

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Nikolaus Nieder

Needs response

Figma

Dylan

Automatically tag threads

Could Productlane suggest tags automatically based on keywords in the message?

4h

Nikolaus Nieder

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

3h

Nikolaus Nieder

Waiting for customer

Clerk

Colin

AI Writing assistant

Please surface relevant docs or past tickets while writing replies.

5h

Nikolaus Nieder

Unsnoozed

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

6h

Nikolaus Nieder

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

Nikolaus Nieder

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

New

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Nikolaus Nieder

Needs response

Figma

Dylan

Automatically tag threads

Could Productlane suggest tags automatically based on keywords in the message?

4h

Nikolaus Nieder

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

3h

Nikolaus Nieder

Waiting for customer

Clerk

Colin

AI Writing assistant

Please surface relevant docs or past tickets while writing replies.

5h

Nikolaus Nieder

Unsnoozed

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

6h

Nikolaus Nieder

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

Nikolaus Nieder

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

Modern customer support and feedback system

Unify your Docs with a Support inbox, Changelog and Feedback Portal. All built around Linear.

Acme

Inbox

Roadmap

Changelog

Docs

Tags

Customers

All

5

New

2

My threads

3

Close loop

More

Filter

New

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

1h

Nikolaus Nieder

Needs response

Figma

Dylan

Automatically tag threads

Could Productlane suggest tags automatically based on keywords in the message?

4h

Nikolaus Nieder

Linear

Karri

Billing question

Hi team, can you send me the last invoice? Thanks!

3h

Nikolaus Nieder

Waiting for customer

Clerk

Colin

AI Writing assistant

Please surface relevant docs or past tickets while writing replies.

5h

Nikolaus Nieder

Unsnoozed

Stripe

Patrick

Easy to use docs

I'd love to have docs connected to our inbox that are usable for humans, not only engineers.

6h

Nikolaus Nieder

Close loop

Vivenu

Jens

Reporting dashboard

Add analytics like response time and ticket resolution metrics.

3d

Nikolaus Nieder

Acme

Feedback

Docs

Changelog

Nikolaus Nieder

Requests

5

Submit request

I'd love to see...

low

medium

high

Submit

Francis

15

Requests tracked

92

Completed

In progress

Live Chat

Talk with your customers in realtime, assisted by AI.

241

Planned

Docs

Create and manage your help center in Productlane.

124

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

96

Answer customers via Slack

Send email replies via Slack in a thread message.

87

Email Auto-Response

Send emails to everyone who sends you support or feedback requests.

65

Auto-Assignments

Automatically assign new threads based on specific criteria.

52

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

High performing startups choose Productlane

"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"

Oliver Bahne

COO, Francis

"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"

Miika Isoranta

PM, Linear.fi

"We love Productlane and use it to streamline product communication with sales and CS through a private portal"

Jens Teichert

CTO, vivenu

"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."

Peer Rahne

CPO, All Quiet

"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."

Jeff Escalante

Eng. Director, Clerk

"The tight integration with Linear makes our lives easier by reducing duplication."

Brandon Bayer

CEO, Flightcontrol

Purpose-built customer support

Purpose-built customer support

Purpose-built
customer support