AI native Docs

Date: July 8–14, 2025

Source: AI Support Widget

Total questions answered: 143

Unanswered / fallback to human: 9

New doc suggestions: 3

Most common questions this week

1. “How can I link a support conversation to a Linear issue?”
   → Answered successfully — linked to “Using Productlane with Linear” doc.

2. “Can I customize the AI responses to match our tone?”
   → Answered — AI tone settings explained. Consider adding this to docs.

3. “Is it possible to hide internal notes from the customer view?”
   → Answered partially — fallback suggested contacting support.

4. “Do you support SAML or Google SSO?”
   → Answered — referenced SSO setup instructions.

5. “Can I use Productlane with Intercom at the same time?”
   → Answered — explained hybrid setup.

6. “How do I publish our help center live?”
   → Answered — linked to “Docs setup” guide.

7. “Why is the AI chat not responding on mobile?”
   → Answered — potential mobile browser limitation, support notified.

8. “Can I see which Linear issues are most mentioned by customers?”
   → Not covered — flagged for product team as a potential feature.

9. “How do I set up a custom domain for our docs?”
   → Answered — linked to “Custom domain” setup instructions.

10. “Where can I find all customer feedback linked to a feature?”
    → Answered — pointed to the “Insights” section of the inbox.