Customer support portal
A Support Portal built around Linear customer requests
A Support Portal built around Linear customer requests
A Support Portal built around Linear customer requests
Let your customers keep track of all their Linear requests and respond to every email, chat, or Slack conversation.
Let your customers keep track of all their Linear requests and respond to every email, chat, or Slack conversation.
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Enterprise SSO
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests tracked
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Enterprise SSO
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests tracked
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Enterprise SSO
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests tracked
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
New feature request
Get a demo
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
New feature request
Get a demo
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
View and respond to Linear requests
Your customers will see their own and all requests from their team members.
Requests from all channels
Works for Slack, Emails, Call, your feedback portal and all other sources via Zapier
Adjust importance
Your customers can adjust the importance to help you prioritize.
Secure behind SSO
Only customers who authenticate their email will see their requests.
Deliver a premium support experience for your B2B customers
When you link conversations to Linear, the customer will see its title, status, or due date on the Support Portal. Giving them full visibility into what's happening with their request.
Francis
15
Requests tracked
92
Requests completed
Francis
15
Requests tracked
92
Requests completed
Francis
15
Requests tracked
92
Requests completed
Give customers clarity
Manage customer expectations by clearly communicating what you shipped for them.
My request
Team request
View requests from all sources
Your customers can see Linear requests from sources like Slack, Intercom, Zendesk, or Hubspot.
Reply to requests
Customers can reply to Linear requests and all conversations. Even Slack threads.
41
Robust API Versioning
In Progress
Provide a more robust API versioning system that allows developers to smoothly transition
between different API versions without breaking existing integrations.
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations. Without a clear versioning strategy, clients using older versions may face confusion and require increased support.
Raphael Fleckenstein
3d
Thanks, needed a structured update process that balances innovation with backward compatibility.
Reply here
41
Robust API Versioning
In Progress
Provide a more robust API versioning system that allows developers to smoothly transition
between different API versions without breaking existing integrations.
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations. Without a clear versioning strategy, clients using older versions may face confusion and require increased support.
Raphael Fleckenstein
3d
Thanks, needed a structured update process that balances innovation with backward compatibility.
Reply here
41
Robust API Versioning
In Progress
Provide a more robust API versioning system that allows developers to smoothly transition
between different API versions without breaking existing integrations.
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations. Without a clear versioning strategy, clients using older versions may face confusion and require increased support.
Raphael Fleckenstein
3d
Thanks, needed a structured update process that balances innovation with backward compatibility.
Reply here
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Mark requests important
Customers can mark requests as important to make priorities sharper for engineers in Linear.
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Nudge for feedback
There is a small extra on the portal. Ask customers for new feedback to sharpen your priorities.
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Embed in your app
Add the portal to your app with the widget to make requests visible and get more feedback from customers.
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
New feature request
Get a demo
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
New feature request
Get a demo
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
New feature request
Get a demo
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Team requests
Your customers will be able to see all requests of everyone in their team
All sources
Your customers will be able to see all requests that came through all channels, like Slack or email.
Due dates
Mirror your Linear due date
Team requests
Your customers will be able to see all requests of everyone in their team
All sources
Your customers will be able to see all requests that came through all channels, like Slack or email.
Due dates
Mirror your Linear due date
Team requests
Your customers will be able to see all requests of everyone in their team
All sources
Your customers will be able to see all requests that came through all channels, like Slack or email.
Due dates
Mirror your Linear due date
View team requests
Enable your customers to see all requests made by team members using the same email domain.
Secured with SSO and authentication
Adjust your portal theme, add a custom domain, and authenticate customers with SSO.
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Powering user-centered companies worldwide
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
Modern customer support and feedback system
One system for your feedback and support, including a Feedback Portal, Changelog, and Support inbox.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
Important
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Threads
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
2h
Figma
Dylan
Auto-tag threads
Could Productlane suggest tags automatically based on keywords in the message?
3h
Clerk
Colin
AI writing assistant
Please surface relevant docs or past tickets while writing replies.
4h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Modern customer support and feedback system
One system for your feedback and support, including a Feedback Portal, Changelog, and Support inbox.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
Important
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Threads
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
2h
Figma
Dylan
Auto-tag threads
Could Productlane suggest tags automatically based on keywords in the message?
3h
Clerk
Colin
AI writing assistant
Please surface relevant docs or past tickets while writing replies.
4h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Modern customer support and feedback system
One system for your feedback and support, including a Feedback Portal, Changelog, and Support inbox.
Acme
Inbox
Roadmap
Changelog
Docs
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
Important
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Threads
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
2h
Figma
Dylan
Auto-tag threads
Could Productlane suggest tags automatically based on keywords in the message?
3h
Clerk
Colin
AI writing assistant
Please surface relevant docs or past tickets while writing replies.
4h
Close loop
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
R
Acme
Feedback
Docs
Changelog
Requests
5
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Requests completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Purpose-built customer support
Bring your support channels together, close the loop on all requests, and ship well-crafted products. Local first and built on Linear.
Purpose-built customer support
Bring your support channels together, close the loop on all requests, and ship well-crafted products. Local first and built on Linear.