Customer support portal
A support portal built around
Linear customer requests
A support portal built around
Linear customer requests
A support portal built around
Linear customer requests
Customers write you through Slack, emails, calls, or live chat. They finally have one place to view all their Linear requests from all their team members. They can change the importance or add new feedback on existing requests, to help you prioritize Linear with the most accurate data you can get.
Customers write you through Slack, emails, calls, or live chat. They finally have one place to view all their Linear requests from all their team members. They can change the importance or add new feedback on existing requests, to help you prioritize Linear with the most accurate data you can get.
Works with Linear requests from
My requests
Team requests
New Request
Important
Enterprise SSO
Knowledge base
Open
Invoicing signature
Automated Tax Calculation
Mark important
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile App Crashes on Payment Submission
Feedback
Integration with Popular E-commerce Platforms
Francis
Team members
Your first request
Requests done
What should we build this year?
What should we remove?
What’s your biggest pain point?
20.11.2023
Give us more feedback
290 / 321
3
My requests
Team requests
New Request
Important
Enterprise SSO
Knowledge base
Open
Invoicing signature
Automated Tax Calculation
Mark important
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile App Crashes on Payment Submission
Feedback
Integration with Popular E-commerce Platforms
Francis
Team members
Your first request
Requests done
What should we build this year?
What should we remove?
What’s your biggest pain point?
20.11.2023
Give us more feedback
290 / 321
3
My requests
Team requests
New Request
Important
Enterprise SSO
Knowledge base
Open
Invoicing signature
Automated Tax Calculation
Mark important
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile App Crashes on Payment Submission
Feedback
Integration with Popular E-commerce Platforms
Francis
Team members
Your first request
Requests done
What should we build this year?
What should we remove?
What’s your biggest pain point?
20.11.2023
Give us more feedback
290 / 321
3
View and reply to Linear requests
Your customers will see their own and all requests from people with the same domain.
Requests from all channels
Works for Slack, Emails, Call, your feedback portal and all other sources via Zapier
Adjust importance
Your customers can adjust the importance to help you prioritize.
Secure behind SSO
Only customers who authenticate their email will see their requests.
Linear integration
Built from the ground up to work with all aspects of Linear
Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.
Customer
Stage
Tier
Revenue
Size
Scale
300
$1000/mo
Active
Edit Linear customers
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.
Undo sent
Save as snippet
9m ago
Highlight customer requests
One message can have multiple requests. Link them to Linear so your engineers get the right context faster.
Links
Tag
Issue
Project
Slack connect inbox
PRO-3589
Knowledge base
Mark important
Mark a request as important
Add an important Linear request per highlight. Build the right features with high precision.
Roadmap
Changelog
In Progress
Live Chat
Add a chat to your widget to talk with customers…
54
In Beta
Help Center
Create and manage your help center in Productlane…
55
Make requests public
Your customers can see all their requests on the portal and change the importance afterward.
Linear integration
Built from the ground up to work with all aspects of Linear
Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.
Customer
Stage
Tier
Revenue
Size
Scale
300
$1000/mo
Active
Edit Linear customers
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.
Undo sent
Save as snippet
9m ago
Highlight customer requests
One message can have multiple requests. Link them to Linear so your engineers get the right context faster.
Links
Tag
Issue
Project
Slack connect inbox
PRO-3589
Knowledge base
Mark important
Mark a request as important
Add an important Linear request per highlight. Build the right features with high precision.
Roadmap
Changelog
In Progress
Live Chat
Add a chat to your widget to talk with customers…
54
In Beta
Help Center
Create and manage your help center in Productlane…
55
Make requests public
Your customers can see all their requests on the portal and change the importance afterward.
Linear integration
Built from the ground up to work with all aspects of Linear
Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.
Customer
Stage
Tier
Revenue
Size
Scale
300
$1000/mo
Active
Edit Linear customers
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.
Undo sent
Save as snippet
9m ago
Highlight customer requests
One message can have multiple requests. Link them to Linear so your engineers get the right context faster.
Links
Tag
Issue
Project
Slack connect inbox
PRO-3589
Knowledge base
Mark important
Mark a request as important
Add an important Linear request per highlight. Build the right features with high precision.
Roadmap
Changelog
In Progress
Live Chat
Add a chat to your widget to talk with customers…
54
In Beta
Help Center
Create and manage your help center in Productlane…
55
Make requests public
Your customers can see all their requests on the portal and change the importance afterward.
High-performing startups choose Productlane
Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
High-performing startups choose Productlane
Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
High-performing startups choose Productlane
Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
Manage your entire feedback and support around Linear
Manage your entire feedback and support around Linear
Manage your entire feedback and support around Linear
The better Intercom alternative for companies who use Linear. Chat, Slack support app, shared email inbox, and much more.
Customer support and feedback system for modern companies. Built on Linear.
Built with
in Munich
Customer support and feedback system for modern companies. Built on Linear.
Customer support and feedback system for modern companies. Built on Linear.