We’re happy to start the new year with a feature that helps you reach the 6.5 billion people in the world who don’t speak English. You can now translate your Help Center, Customer Requests Portal, and Widget into 47 languages. Your Portal and Widget are auto-translated, and you can add a version per language across Docs, Changelog, Projects, and Issues. Multi-language is available on the Scale Plan.

Select from 47 languages

Go to Settings → Portal → Languages and set your Default Language, which is shown to visitors by default. Click Add Language to choose from the languages you want to enable for your workspace. When a visitor opens your portal or widget, Productlane detects their browser language. If it’s enabled, they’ll see that translation. Otherwise, they’ll see your default language.

Once languages are enabled, you can translate your changelog entries by switching languages with the selector while editing to create localized release notes, add translated versions of help center articles by changing the editor language for each enabled language, and customize your AI chat welcome message and example questions per language in Settings → AI Chat.

Fixes and Improvements

• Widget: Control the widget from your app with new dismiss methods and support for custom launchers so you can match your UX.

• Portal: Upvotes are tied to requests rather than projects, so prioritization reflects what customers actually ask for. View in Portal → Roadmap. No setup required.

• Reporting: Aggregated MRR appears in Reporting so you can combine revenue and support insights. Go to Reporting → Overview.

• Widget: Added method to programmatically dismiss in-widget notifications

• Widget: Allowed launchers to dismiss the widget for full open/close control

• Dashboard: Added sorting across all companies for faster account reviews

• Docs: Added support article explaining how to export data

• Editor: Enabled smart typography (e.g., arrows) for cleaner writing

• Interface: Improved URL design for Docs and Changelog to be more readable

• Interface: Inverted up/down button order to match common conventions

• Inbox: Removed the Close loop tab to streamline navigation

• Slack: Improved Slack notifications with new formatting

• Performance: Moved Docs indexing to background to keep the editor responsive

• Portal: Moved upvotes from projects to requests for accurate prioritization

• Reporting: Added aggregated MRR view to pair revenue with support metrics

• Search: Defaulted search results to newest first for quicker triage

• API: Resolved widget event inconsistencies for correct callbacks

• API: Stabilized Linear team sync so members and statuses stay up to date

• Authentication: Restored project access for affected team members

• Authentication: Fixed email login for the customer portal

• Authentication: Prevented erroneous authentication errors after reconnecting

• Bug: Adjusted chat layout height to fit the viewport

• Bug: Company and people details are editable again

• Bug: Smoothed out thread deletion interactions

• Bug: Command+K now finds people by email

• Bug: Docs pages render correctly on all screen sizes

• Bug: New Linear icons load and display correctly

• Bug: After marking a thread done, the next item opens as expected

• Bug: Multi-delete works as expected

• Bug: Ethereum project icon displays correctly

• Bug: Show the correct author in Slack for “Push to Productlane”

• Bug: Fixed a visual artifact in charts

• Bug: Tooltips display reliably on messages

• Bug: Issue status changes without errors

• Bug: Publishing rules for empty doc articles behave correctly

• Bug: Upvote visibility is consistent across views

• Bug: Recent threads list shows the correct items

• Bug: Navigates to the correct next item after completion

• Bug: Increased reliability of thread deletion

• Dashboard: Improved empty state on Agent Performance for first-time views

• Dashboard: Replaced an incorrect empty state when pending projects exist

• Docs: Improved Markdown import to handle edge cases

• Editor: Fixed bullet formatting in AI Chat

• Editor: Improved editor stability during long sessions

• Editor: Prevented project descriptions from being overwritten

• Editor: Ensured image updates apply to the correct versions

• General: Prevented duplicate project feedback entries

• General: Handled inactive email addresses gracefully

• General: Fixed issues with customer names containing apostrophes

• General: Creating customers works without errors

• Interface: Resized buttons so they fit in the comment editor

• Interface: Removed persistent “Create customer” button after creation

• Interface: Fixed inputs being clipped by the clear (x) icon

• Interface: Removed deleted projects from lists

• Interface: Allowed long toast messages to display fully

• Interface: Applied general UI polish across views

• Live Chat: Clicking a notification no longer reloads the whole page

• Performance: Significantly sped up thread deletion

• Performance: Widget snippet loads immediately without delay

• Slack: Fixed AI Chat notifications so they post correctly to Slack

• Widget: Fixed corrupted images inside the widget

• Widget: Fixed video playback and sizing inside the widget