We’re excited to launch a major new feature this week. Email and Slack broadcasts help you follow up on support requests at scale and share Changelog updates with beautiful formatting.

Slack broadcast

Send changelog updates to all customer Slack Connect channels where the Productlane Slackbot is installed for a more personal way to stay in touch with customers. Together with the AI changelog generation, this is now the fastest way from closing a Linear issue to informing customers.

Email broadcast

Send emails directly from Productlane when updating an issue, project, or publishing a Changelog. Notify everyone who provided feedback or upvoted, or email the entire workspace. Emails are sent from your connected support address, and users can unsubscribe from broadcasts at any time. Just start by clicking Publish on the Changelog or Send update on project and issue details.

Opus 4.6 upgrade for the support agent

We upgraded our support agents’ model to Opus 4.6 to deliver more consistent responses, interpret detailed customer queries more accurately, synthesize longer conversation histories, and handle multi-stage problem-solving better. It should also make the chat significantly faster.

Improvements and fixes

• Feature: Office hours for live chat

• Interface: Widget and Settings UI improvements for faster navigation

• Live Chat: Auto-email live chat messages to provide transcripts to participants

• Performance: Chat responsiveness and shortcut improvements

• Performance: Made Linear customer request creation more reliable

• Slack: Inline images not showing in Slack now render correctly

• Bug: Auto-created issues have correct titles derived from the source context

• Bug: Issue with message replying no longer blocks sending responses

• Bug: Team requests on support portal now appear for all teams as expected

• Improvement: Improved Slack message delivery to avoid duplicate posts

• Bug: Widget profile images blocked by CORS now load correctly

• Bug: Wrong preview text on inbox shows accurate message snippets

• Interface: Widget shrinking animation corrected for smooth transitions

• Notifications: Widget notification behavior fixed for accurate unread indicators

• Settings: AI settings fully disable related features when turned off