Track the history of any conversation with a clear and chronological timeline. You can view key events like status changes, assignee updates, Linear links, AI actions, and customer replies in one place. This helps you understand what happened and when, without scanning long threads or switching tabs.

We’re also introducing Email and Slack auto-replies, Auto assignments, and help center performance improvements in this update.

Email and Slack auto-replies

Send automatic replies for new messages across email and Slack. You can confirm receipt instantly and set clear expectations. Configure templates, working hours, and escalation rules in Settings → Email -> Auto-Responses.

Help Center performance improvements

The Help Center loads faster and feels more responsive across the portal. Page loads are quicker, transitions are smoother, and lists update instantly. Frequent views are preloaded, high-traffic components are cached, and data fetching is streamlined.

Auto-assignments

Route new conversations to the right owner automatically. This helps you respond faster and keeps ownership clear. Go to Settings → Assignments to configure.