We’re excited to introduce Support Copilot today.

Move through conversations faster and draft replies directly in a thread. Support Copilot gives you a starting point for common responses while keeping the final send in your own hands.

It suggests replies based on your help center, past conversations, Changelogs, and Linear issues. It’s available on the Scale plan, and we launch it alongside two more essential support features today: SLAs and Custom Views.

Custom views

Custom Views are now available to help you organize the inbox around the work that matters most. You can now save filtered views in the sidebar for quicker access. This release also adds filters like revenue and company size, making it easier to segment queues, prioritize important customers, and build workflows around different types of conversations.

SLAs

SLAs are now available in Productlane. Teams can track time to first response, time to resolution, and service trends across teams and timeframes.

This makes it easier to measure support performance, spot bottlenecks, and stay aligned on response expectations. SLAs are available on the Scale plan and can be set up in Settings > SLAs.