With the new MCP server, you can connect Productlane to Claude, Codex, Cursor, or any MCP-compatible client. Set it up here to enable capabilities like:

• Draft the reply. "Go through all new threads today, check the help center and codebase, then draft a reply for me to approve."

• Bug arrives, fix starts. "When a bug report lands in the inbox, reproduce it and draft the fix as a PR."

• Update the help center. "Review the codebase and all past conversations in Productlane to find gaps in our docs."

• Triage the inbox. "Sort today's new threads by area, tag them, set importance, and assign each one."

• Weigh the roadmap. "Rank open feature requests by the revenue of the companies asking."

• Translate the docs. "Translate every help article into German and French."

• Clean up the CRM. "Find duplicate companies by domain and merge them."

Two ways to connect

Add the Productlane server URL in your client and sign in with OAuth. You pick a workspace, choose what the agent can access, and approve, with no key to copy or paste. The client handles the rest.

You can also connect with an existing v2 API key. Create one under Settings > Integrations > API and pass it as a bearer token. OAuth suits a quick, interactive connect, while API keys fit headless and programmatic setups.

Scopes decide what the agent can do

Whichever method you use, scopes control which tools the agent sees. With OAuth, the consent screen lets you grant full access or hand-pick permissions per resource. With an API key, the key's own scopes do the same. A read-only grant exposes only read tools; anything without admin access hides member management. Revoke access, and every connected client stops instantly.

Coverage across the whole workspace

The agent works with threads, contacts, companies, projects, issues, tags, changelogs, help center articles, the customer portal, and members. Every action runs through the same v2 API as your other integrations, so rate limits, error handling, and audit logging apply exactly as they do over HTTP. Add Productlane to any compatible client to get started. The full setup steps live in our docs.

Improvements

• Redesigned the email settings page and improved the snippets settings experience

• Added the ability to review verified DNS settings from the dashboard

• Added a logout action in CMDK

• Made ticket tag removal clearer

• Refined attachment interactions

• Added a stop button while AI is generating

• Added Reply All as a default reply option

• Improved docs subgroups and nested folder organization

• Added better navigation hierarchy across key areas

• Improved importing content via Markdown

Fixes

• Fixed public roadmap submissions after login

• Resolved duplicate ticket creation and auto issue generation issues

• Fixed cases where the sidebar AI agent failed to generate text

• Addressed email thread performance issues

• Improved link styling for German doc articles

• Fixed screenshots and images not rendering correctly in conversations

• Fixed attachment display issues across submitted requests and threads

• Fixed duplicate threads and wrong customer assignment in the Linear sync

• Fixed Linear customer requests not populating correctly

• Fixed thread sorting not applying properly in the All view

• Fixed dark mode getting stuck