Productlane now works with Microsoft Teams. Teams conversations can flow into Productlane alongside your other support channels, making it possible to manage customer communication in one place. Attachment support is included as well, so files can be sent and received as part of those conversations. This is available on the Scale plan.

Overview

The Microsoft Teams integration brings Teams conversations into Productlane. Once the Productlane bot is added to a team, channel messages and chats are automatically converted into Productlane threads. You can reply from Productlane, and your reply appears back in Teams as a threaded message, with your name and avatar. Files and images sync both ways.

Like the Slack integration, you can link Teams threads to Linear issues, snooze and close them from your Productlane inbox, and collaborate internally with side notes - without ever leaving Productlane.