Productlane now syncs your support and AI Agent conversations to HubSpot and Attio. Sales and success teams can see what a customer asked your support team or AI Agent, on the record they already work from.

Attio

Every morning, Productlane adds a note in Attio for each thread with new messages from the last 24 hours. The note contains that day's messages with senders and timestamps, from email, Slack, the widget, and live chat, and links to the full thread in Productlane. It attaches to the person whose email matches the contact's email address or to the company whose domain matches theirs. Productlane also adds its contacts and companies to Attio once a day. Companies that match an Attio record get an Open in Attio button on their profile in Productlane.

HubSpot

The HubSpot integration now syncs every thread and contact to your CRM, including the full thread history. Contacts created partway through a conversation sync as well. Each record appears once in HubSpot, no matter how often the sync runs. Contacts sync one way, from Productlane to Attio and HubSpot.

Both integrations are available on Scale and Enterprise plans. Connect them in Settings → Integrations.

Notifications and a new sidebar

Know what’s happening in your workspace the moment it happens. New in-app notifications tell you when the agent has a draft ready, when it hands a conversation to your team, when a reply is about to go overdue, and plenty more. Each one has its own setting: always, only when it involves you, or never. Click a notification and the full thread opens right beside the list, ready for your reply.

The new sidebar starts with Notifications, but you can change that. Drag items into any order, or hide anything you rarely open. You can also show an item only when it requires your attention.