<ol class="steps-list"><li>Open your Gmail routing configurationFind it here:&nbsp;<a href="https://admin.google.com/u/0/ac/apps/gmail/defaultrouting" target="_blank" rel="noreferrer" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">https://admin.google.com/u/0/ac/apps/gmail/defaultrouting</a></li><li>Add a new routing ruleUnder “Default routing” click on <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">CONFIGURE</code> or <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">ADD ANOTHER RULE</code>.</li><li>Set the recipientIn the dropdown, select <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Single recipient</code> and fill in your&nbsp;support email address&nbsp;under <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Email address</code>.<img src="https://uploads.productlane.com/302e2156ad91ef0f137f1a678681bd43.png"></li><li>Override recipientCheck the box <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Change envelope recipient</code>, then choose <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Replace the recipient</code> and paste your inbound address from Productlane (<code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">emails@...inbound.productlane.com</code>). You can find the inbound address under: Settings &gt; <a href="https://productlane.com/settings/emails" target="_blank" rel="noreferrer" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">Email Inbox</a><img src="https://uploads.productlane.com/c0299cec7aeaa0cbfb5f2d4c44a63b60.png"></li><li>Apply to all addressesScroll further down, and choose <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Perform this action on non-recognised and recognised addresses</code>.<img src="https://uploads.productlane.com/7bec1d104ef9e862fde17eb2321e578d.png"></li><li>SaveClick <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Save</code>. From now on, all emails sent to your support address will appear in Productlane!</li></ol><a href="https://productlane.com/docs/guide/emails/email-inbox" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;"> </a>

Shared email

Automatically forward incoming emails to Productlane.


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