Requests

Bring conversations from Microsoft teams into Productlane.

Docs update from completed Linear issues and Github commits.

Pre-written drafts as soon as you open your inbox

If you want to make different portals visible for different clients, check out the Support Portal :)

Making the AI Agent more powerful and go beyond just answering questions.

A new API with all endpoints to customize your support.

PostHog integration - user session replays, analytics, etc

Add MCP Server Support for Productlane

Show more data in Reporting to analyze volume.

Tag the conversation and assign the right teammate with AI.

Synching all threads and contacts with Hubspot

Need any more components? Please leave your feedback!

Auto-email people after they upgraded, churned or with other triggers.

Automatically assign new threads based on specific criteria.

Bring a new channel into Productlane and reply customers on Discord from one inbox.

Currently, you can use Linears native Jira integration to sync issues bidirectionally.

Add webhooks to our API for realtime data.

Especially for live chat, you want to respond fast. We either will need a mobile app or answering via Slack.

Attio CRM integration

Get the payment plan and other details from Stripe into the Sidebar.

Currently, you can use Linears Github integration to sync issues bidirectionally.

Implement todesktop.com to not have a distracting browser bar at the top.

Integrate session replay, screenshots, console, and more into the widget and app.

Reply customers on WhatsApp.

Sync all Productlane threads bidirectionally to Salesforce

Pipedrive integration to mirror conversations.

Support multiple support inboxes in Productlane.

Make customer requests from the portal public for everyone, like comments.

Enable developers to build on top of Productlane.

Schedule support messages and broadcasts

Sync Gitlab issues bidirectionally to Productlane.

Measure customer satisfaction with Productlane

Add custom brand colors to the widget.

Automatically notify users via email or live chat about completed Linear issues and projects.

Have side conversations that are linked to the main thread.

Integrate Productlane with clarify.ai

Instead of signatures at a user level, an admin/account owner should be able to set a Global Signature with a name/first name merge to keep consistancy across the team.