The customer support and feedback system for modern companies
Support your customers through Slack, email, or a widget and consolidate all your feedback. Purpose-built on Linear to help you prioritize with high precision.
Slack inbox
Email inbox
Public Roadmap
Changelog
Widget
Consolidate Slack channels
Hey team,
I have a lot of customers writing me in Slack connect, but messages are falling through the cracks.
Can I have an inbox to receive and reply to Slack threads as well as emails?
I’d also love to have a knowledge base so I can very quickly update it from those conversations.
Noah
Slack message
from Noah Ellis
2w
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Noah, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!
9m
Undo sent
Save as snippet
Comment
Reply
Noah Ellis
Acme inc.
Important
Raphael
Links
Tag
Issue
Project
Slack connect inbox
PRO-3589
Knowledge base
Suggestions
PRO-3589
Snooze Slack threads
PRO-3541
AI Chat in knowledge base
PRO-1843
Slack auto-responder
Customer
Stage
Tier
Revenue
Size
Scale
300
$1.188/mo
Active
Custom data
Last payment
$
99.00
Users
32
Powering user-centered companies worldwide
Support your customers and manage feedback in one place
Having your support channels like Email or Slack in the same place as call recordings or a feedback portal is powerful. It creates a system that ensures everything is linked with Linear to help you build the right products.
Local first
Lightning fast. Meet the first support system with a sync engine.
Robust API
Display your database data on each conversation with full API-access.
Built on Linear
Bi-directional integration with all aspects of Linear.
Customer portal
A unified portal for your customer touchpoints
Bring your roadmap, changelog and customer requests into one beautiful portal. Your users can mark an issue important and add context to help you prioritize with even more focus.
In progress
Performance improvements
Improve initial page load time, issue search load time and many...
Mark important
8
Planned
Portal
Integrations
Answer customers via Slack
Send email replies via Slack by tagging @productlane in a thread message
9
Auto-Assignments
Automatically assign new threads based on specific criteria.
7
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
1
Multiple portals
6
Hubspot Improvements
Synching all threads and contacts with Hubspot
2
Backlog
Submit feedback or ideas
I'd love to see...
Importance
low
medium
high
Send feedback
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Powered by Productlane
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Privacy
Acme
Public Linear roadmap
Make Linear issues privately or publicly available for
your customers.
Support portal
Beta
Customers can view their requests or issues and change their importance.
Changelog
Send out in-app notifications of new Changelogs based on Linear issues.
Widget
Make all this available through a unified widget in your product.
Customer Support
Fast customer support inbox for Slack connect and emails
Handle support emails, in-app feedback, and Slack connect channels in one place. Get context from your database and link it all to Linear with AI suggestions.
Linear AI Suggestions
Get AI suggestions for matching Linear issues or projects.
Custom data
Get full customer context, by displaying custom database data.
Priority inbox
Handle the most important requests and keep inbox zero.
Linear customers
Edit Linear customer properties and mark requests important.
Linear integration
Built from the ground up to work with all aspects of Linear
Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.
Customer
Stage
Tier
Revenue
Size
Scale
300
$1000/mo
Active
Edit Linear customers
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.
Undo sent
Save as snippet
9m ago
Highlight customer requests
One message can have multiple requests. Link them to Linear so your engineers get the right context faster.
Links
Tag
Issue
Project
Slack connect inbox
PRO-3589
Knowledge base
Mark important
Mark a request as important
Add an important Linear request per highlight. Build the right features with high precision.
Roadmap
Changelog
In Progress
Live Chat
Add a chat to your widget to talk with customers…
54
In Beta
Help Center
Create and manage your help center in Productlane…
55
Make requests public
Beta
Your customers can see all their requests on the portal and change the importance afterward.
A beautiful widget to get more feedback and publish releases
Embed a widget in your app to get more feedback, handle support requests, send out new changelogs, and chat with your customers.
Unified widget
One powerful widget for your support, feedback, and changelog.
Changelog notifications
Highlight recent feature launches and increase feature adoption.
2025
Live chat
Get conversations going with customers through live chat.
Custom themes
Match the widget's theme with your website and band colors.
The number one platform for companies who use Linear
Connect support and feedback with Linear, mark them important, publish them to your portal and auto-create changelogs.
"Best tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
Connect all channels with a robust API and countless integrations
Bring all your support and feedback channels together and make customer data visible on each conversation.
Raycast
The easiest way to send feedback to Productlane with a simple shortcut.
Slack
Manage your slack customer conversations from the Productlane shared inbox.
API
Sync your contacts, feedback and more with your API.
Zapier
Connect countless tools like Typeform, Salesforce or Tally via Zapier.
Hubspot
Import contacts, view the delivery status of feedback in Hubspot.
High-performing startups choose Productlane
Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Jana Schellong
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Jana Schellong
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Jana Schellong
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Jana Schellong
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
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Customer support and feedback system for modern companies. Built on Linear.