Imagine the “Contacts” section as a little CRM for your product team. It includes people happy to give you feedback regularly, their companies, and a list of segments you can provide them. That way, your engineers or designers can directly contact customers to get real feedback on a feature idea.
If you open a company, you see all their employees, open and completed Linear issues, and their segments – which you can create on your own or sync with Intercom.
CMD + K, you can very quickly search for the right company or user to get an overview of what problems they are still waiting to be solved for them.