<h1>How it works</h1>The Productlane Slack integration lets you manage all your shared Slack Connect channels with customers in one place. Add the bot to a channel, and every message will sync automatically. You can reply from Productlane, and your response will appear as a thread in Slack.Keep every customer conversation in one place with Productlane, across email and live chat, without switching tools. Link Slack threads directly to Linear issues and keep all discussions tracked, searchable, and assigned. Collaborate internally through private side notes, and let customers view their linked Linear issues and projects in the <a href="https://productlane.com/docs/support-portal/customer-support-portal" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">support portal</a>.<hr><h1>How to install Slack</h1>After that, you can quickly invite our new Slack app to your channels. It will automatically turn Slack messages into Productlane threads, and you can respond, snooze, and close Slack conversations in Productlane and link them to Linear.<ol class="steps-list"><li>Install Slack in the Settings Click <a href="https://productlane.com/settings/integrations/slack" target="_blank" rel="noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">here</a> to open the settings for Slack.</li><li>Invite the Productlane bot to your Slack channelsOpen Slack and type “/add app” in a channel, and select the Productlane bot.<img src="https://uploads.productlane.com/7ef15952031ead6fd6b38a9affbc0ec0.png"></li><li>From now on, every message will be sent to ProductlaneFrom where you can answer, snooze and link Linear issues and make sure that no message goes unnoticed.</li></ol>

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