Productlane Docs

Productlane Guide

Support

Issues are only partly synced with Linear.

Issues

Concept

Record calls with Productlane to share full context with engineers.

Meeting recorder

The home of feedback, notes, call recordings or survey results.

Notes

Project are completely synced with Linear.

Projects

Use tags for anything that’s not actionable.

Contacts

Segments

Seamlessly switch from Productboard to Productlane.

Productboard Import

Automatically send external call recordings to Productlane with Zapier.

External Call Recordings

Automatically forward incoming emails to Productlane.

Forwarding Emails

Move your customer conversations to Productlane by enabling Productlane to send and receive emails.

Email Inbox

Increase the amount of feedback you get and process it faster.

Portal

Delight your users with beautiful new features.

Changelog

Change the appearance of your portal on both light and dark mode.

Theme

Custom domain

Authenticate portal users yourself with JWTs.

Authentication

List all companies. Please note that you'll need to provide a 'take' and 'skip' parameter to paginate through the results. If no parameters are provided, it will be default take the first 10 results. Authentication is required.

List companies

Create a new company. Authentication required.

Create company

Get a company by id. Authentication is required.

Get company

Delete a company by id. Authentication required.

Delete company

Create a new contact for your workspace, you can create as many contacts as you want, but authentication is required

Create contact

Get contact by ID or email. You can get only your own contacts, and authentication is required.

Get contact

Delete contact by ID. You can delete only your own contacts, and authentication is required.

Delete contact

Update contact by ID. You can update only your own contacts, and authentication is required.

Update contact

List all insights for your workspace. Please note that you'll need to provide a 'take' and 'skip' parameter to paginate through the results. If no parameters are provided, it will be default take the first 100 results. You can also provide an 'issueId' or 'projectId' in the input paremters, to only get issues for a specific issue or project. Authentication is required.

List insights

Create a new insight for your workspace. Authentication is required. The "text" can be HTML formatted for things like line breaks, lists, formatting and headings.

Create insight

Get insight by ID. Authentication is required.

Get insight

Update insight by ID. Authentication is required.

Update insight

List all projects from a workspace by ID. Important: The workspace needs to have their portal/roadmap published, or the request will fail with the error 'Workspace not found'. No authorization is required.

List projects

Get a project by ID. No authorization is required.

Get project

List all issues from a workspace by ID. Important: The workspace needs to have their portal/roadmap published, or the request will fail with the error 'Workspace not found'. No authorization is required.

List issues

Get an issue by ID. No authorization is required.

Get issue

Get upvotes for an issue or a project. Authorization is required.

Get upvotes

Upvote a project or an issue by ID. No authorization is required.

Upvote project

List all changelogs for a workspace by ID. No authorization is required.

List changelogs

Get a changelog by ID. No authorization is required.

Get changelog

Create new feedback. This is the equivalent of adding feedback through the widget or portal.

Create feedback

Fetch any given workspace with an ID. No authentication is required.

Get started

Channels

Public pages

Issues