Productlane 2.0 is live
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Productlane 2.0 is live
Learn more
Productlane 2.0 is live
Learn more
One platform for user feedback and customer support
One platform for user feedback and customer support
One platform for user feedback and customer support
Productlane combines user feedback and customer support via Slack or email, so you can close the loop on all feedback and ship well-crafted products.
Local-first and built on Linear.
Shared Email Inbox
Slack inbox
Feedback Hub
Widget
Changelog
Public Roadmap
Shared Email Inbox
Shared Email Inbox
Powering 2000+ user-centered companies worldwide
Powering 2000+ user-centered companies worldwide
Powering 2000+ user-centered companies worldwide
Customer support and
user feedback, finally together
Bring together all your channels, such as Email, Slack, or Hubspot.
Reply in Productlane, connect everything with Linear, and see all customer requests by company and person.
Bring in feedback from various sources like Hubspot, Slack and more. Reply within Productlane, connect everything with Linear and see all customer requests by company and person.
API first
Custom system data on each conversation and full API-access.
API first
Connecting product, support, and engineers for optimal results.
API first
Connecting product, support, and engineers for optimal results.
Less than 50ms load time
Lightning fast. Meet the first customer support tool with a sync engine.
Less than 50ms load time
A lightning fast UI and Linear sync. Creating a native experience.
Less than 50ms load time
A lightning fast UI and Linear sync. Creating a native experience.
Built on Linear
See the delivery status of every linked Linear issue, by user and company.
Built on Linear
Fast, native Linear sync. Create and connect issues and projects.
Built on Linear
Fast, native Linear sync. Create and connect issues and projects.
Support inbox for emails and Slack connect channels
Handle all in-app feedback, support emails, and Slack connect channels in one place. Get context from your database and link everything to Linear with AI suggestions.
Linear AI Suggestions
Get AI suggestions for matching Linear issues or projects.
Customer data
Get full customer context, by displaying custom database data.
Priority inbox
Handle the most important requests and keep inbox zero.
Company view
View all requested Linear issues and projects per company or person.
Linear AI Suggestions
Get AI suggestions for matching Linear issues or projects.
Customer data
Get full customer context, by displaying custom database data.
Priority inbox
Handle the most important requests and keep inbox zero.
Company view
View all requested Linear issues and projects per company or person.
Linear AI Suggestions
Get AI suggestions for matching Linear issues or projects.
Customer data
Get full customer context, by displaying custom database data.
Priority inbox
Handle the most important requests and keep inbox zero.
Company view
View all requested Linear issues and projects per company or person.
One customer portal for your feedback, support and changelog
Move your public roadmap, customer support, and changelog notifications all into one customer portal.
Public Roadmap
Share a beautiful roadmap synced with your Linear projects to get more feedback.
Public Roadmap
Share a beautiful roadmap synced with your Linear projects to get more feedback.
Public Roadmap
Share a beautiful roadmap synced with your Linear projects to get more feedback.
Support portal
Customers can view their support requests and linked Linear issues on the same portal.
Support portal
Customers can view their support requests and linked Linear issues on the same portal.
Support portal
Customers can view their support requests and linked Linear issues on the same portal.
Changelog
Keep customers in the loop about recent fixes and features, customizable and beautiful.
Changelog
Keep customers in the loop about recent fixes and features, customizable and beautiful.
Changelog
Keep customers in the loop about recent fixes and features, customizable and beautiful.
A beautiful widget to drive engagement in your app
Embed a widget in your app to get more feedback, handle support requests, send out new changelogs, and soon live chat.
All-in-one widget
One beautiful widget for your feedback, support and changelog.
Changelog notifications
Highlight recent feature launches and increase feature adoption.
Live chat (soon)
Get conversations going with customers through live chat.
Custom themes
Match the widget's theme with your website and brand colors.
All-in-one widget
One beautiful widget for your feedback, support and changelog.
Changelog notifications
Highlight recent feature launches and increase feature adoption.
Live chat (soon)
Get conversations going with customers through live chat.
Custom themes
Match the widget's theme with your website and brand colors.
All-in-one widget
One beautiful widget for your feedback, support and changelog.
Changelog notifications
Highlight recent feature launches and increase feature adoption.
Live chat (soon)
Get conversations going with customers through live chat.
Custom themes
Match the widget's theme with your website and brand colors.
Works for all feedback, even call recordings
Productlane is built to handle the most valuable feedback you can get from customers: Qualitative feedback from user calls. Upload them or use the built-in Productlane recorder.
Timestamp notes
Timestamp notes
Take timestamped notes and link to only the relevant part of the call.
Take timestamped notes and link to only the relevant part of the call.
Smart templates
Smart templates
Write a template or autogenerate one from trending Linear issues.
Write a template or autogenerate one from trending Linear issues.
AI Transcripts
AI Transcripts
You will always have a backup in case you didn’t take notes.
You will always have a backup in case you didn’t take notes.
The #1 customer feedback tool built on Linear
The #1 customer feedback tool
built on Linear
Connect all feedback with Linear projects and issues, publish them to your portal and auto-create changelogs.
Operate Linear from the Productlane UI with a 2-way-sync.
Connect projects and issues, publish them to your portal and auto-create changelogs.
Operate Linear from the Productlane UI with a 2-way-sync. Connect projects and issues, publish them to your portal and
auto-create changelogs.
Inbox
7
New Slack connect message.
DEV-323
created based on the feedback.
Publish
Hide
on your customer portal.
On your customer portal.
Changelog
Roadmap
Changelog created from issues.
Created from issues.
Bring your channels together with a robust API and countless integrations
Connect your most valuable customer data and start with seamlessly integrated customer support.
Connect your most valuable customer data and start with seamlessly integrated
customer support.
Raycast
Raycast
The easiest way to send feedback to
Productlane with a simple shortcut.
The easiest way to send feedback to Productlane with a simple shortcut.
The easiest way to send feedback to
Productlane with a simple shortcut.
Slack
Slack
Manage your slack customer conversations from the Productlane shared inbox.
Manage your slack customer conversations from the Productlane shared inbox.
API
API
Sync your contacts, feedback and more with your API.
Sync your contacts, feedback and more with your API.
Zapier
Zapier
Connect countless tools like Typeform, Salesforce or Tally via Zapier.
Connect countless tools like Typeform, Salesforce or Tally via Zapier.
Hubspot
Hubspot
Import contacts, view the delivery status of feedback in Hubspot.
Import contacts, view the delivery status of feedback in Hubspot.
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
Unique customer feedback
and support management for B2B
The first feedback management platform with a sync engine. Every interaction in Productlane feels like a native app, with the highest design and engineering standards.
Linear Sync
Close feedback loops at scale
Call recorder
Public roadmap
Slack
Widget
Productlane
Fast and native Linear sync
Send updates for done Linear projects and issues
Call recorder for every team, sales, support and product
Users can upvote on your Linear roadmap
Handle all slack conversations in the shared inbox
Unified widget for support, feedback and changelog
Other Support Tools
slow or no Linear sync
no reminders
no collaboration with sales and product
users can’t influence the product roadmap
no slack integration
no customization on widget
Unique customer feedback
and support management for B2B
The first feedback management platform with a sync engine. Every interaction in Productlane feels like a native app, with the highest design and engineering standards.
Sync engine
Close feedback loops at scale
Call recorder
Public roadmap
Slack
Widget
Productlane
Sync engine
Send updates for done Linear projects and issues
Call recorder for every team, sales, support and product
Users can upvote on your Linear roadmap
Handle all slack conversations in the shared inbox
Unified widget for support, feedback and changelog
Other Support Tools
No sync engine
no reminders
no collaboration with sales and product
users can’t influence the product roadmap
no slack integration
no customization on widget
Unique customer feedback
and support management for B2B
The first feedback management platform with a sync engine. Every interaction in Productlane feels like a native app, with the highest design and engineering standards.
Productlane
Sync engine
Send updates for done Linear projects and issues
Call recorder for every team, sales, support and product
Users can upvote on your Linear roadmap
Handle all slack conversations in the shared inbox
Unified widget for support, feedback and changelog
Other Support Tools
No sync engine
no reminders
no collaboration with sales and product
users can’t influence the product roadmap
no slack integration
no customization on widget
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.
Fast Linear sync
Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.
Set up in 5 minutes
Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.
Built with 🥨 in Munich
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have
limitless viewers.
Fast Linear sync
Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within
a few milliseconds.
Set up in 5 minutes
Getting started with Productlane is easy. Signup, connect Linear and start receiving and answering to feedback.
Built with 🥨 in Munich
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.
Fast Linear sync
Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.
Set up in 5 minutes
Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.
Built with 🥨 in Munich
Productlane
The customer support tool for modern
SaaS companies. Built on Linear.
Productlane
The customer support tool for modern SaaS companies.Built on Linear.
Features
Productlane
The customer support tool for modern
SaaS companies. Built on Linear.