The customer support and feedback system for modern companies

The customer support and feedback system for modern companies

Support your customers through Slack, email, and a widget to consolidate all your feedback. Purpose-built on Linear to help you prioritize with high precision.

Slack inbox

Email inbox

Public Roadmap

Changelog

Widget

Support Portal

Consolidate Slack channels

Nikolaus Nieder

Hey team,

I have customers writing me in Slack connect and I need to consolidate the channels.
I’d also love to have a knowledge base so I can very quickly update it from those conversations.

Noah

Slack message

from Noah Ellis

2w

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Noah, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Suggestions

PRO-3589

Snooze Slack threads

PRO-3541

AI Chat in knowledge base

PRO-1843

Slack auto-responder

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Custom data

Last payment

$

99.00

Users

32

Slack inbox

Email inbox

Public Roadmap

Changelog

Widget

Support Portal

Consolidate Slack channels

Nikolaus Nieder

Hey team,

I have customers writing me in Slack connect and I need to consolidate the channels.
I’d also love to have a knowledge base so I can very quickly update it from those conversations.

Noah

Slack message

from Noah Ellis

2w

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Noah, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Suggestions

PRO-3589

Snooze Slack threads

PRO-3541

AI Chat in knowledge base

PRO-1843

Slack auto-responder

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Custom data

Last payment

$

99.00

Users

32

Slack inbox

Email inbox

Public Roadmap

Changelog

Widget

Support Portal

Consolidate Slack channels

Nikolaus Nieder

Hey team,

I have customers writing me in Slack connect and I need to consolidate the channels.
I’d also love to have a knowledge base so I can very quickly update it from those conversations.

Noah

Slack message

from Noah Ellis

2w

Slack connect

completed

10d

Knowledge base

completed

9d

Hey Noah, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base!

9m

Undo sent

Save as snippet

Nikolaus Nieder

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Suggestions

PRO-3589

Snooze Slack threads

PRO-3541

AI Chat in knowledge base

PRO-1843

Slack auto-responder

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Custom data

Last payment

$

99.00

Users

32

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Support your customers and manage feedback around Linear

Having your support channels like Email or Slack in the same place as call recordings or a feedback portal is powerful. It creates a system that ensures everything is linked with Linear to help you build the right products.

Built on Linear

Bi-directional integration with all aspects of Linear.

Built on Linear

Bi-directional integration with all aspects of Linear.

Built on Linear

Bi-directional integration with all aspects of Linear.

Blazingly fast

Lightning fast. Meet the first support system with a sync engine.

Blazingly fast

Lightning fast. Meet the first support tool with a sync engine.

Blazingly fast

Lightning fast. Meet the first support system with a sync engine.

Robust API

Display your database data on each conversation with full API-access.

Robust API

Display your database data on each conversation with full API-access.

Robust API

Display your database data on each conversation with full API-access.

Customer portal

A unified portal for your customer touchpoints

Bring your roadmap, changelog and customer requests into one beautiful portal. Your users can mark an issue as important and add context to help you prioritize with even more focus.

Bring your roadmap, changelog and customer requests into one beautiful portal. Your users can mark an issue important and add context to help you prioritize with even more focus.

Bring your roadmap, changelog and customer requests into one beautiful portal. Your users can mark an issue important and add context to help you prioritize with even more focus.

In progress

Performance improvements

Improve initial page load time, issue search load time and many...

Mark important

8

Planned

Portal

Integrations

Answer customers via Slack

Send email replies via Slack by tagging @productlane in a thread message

9

Auto-Assignments

Automatically assign new threads based on specific criteria.

7

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

1

Multiple portals

6

Hubspot Improvements

Synching all threads and contacts with Hubspot

2

Backlog

Submit feedback or ideas

I'd love to see...

Importance

low

medium

high

Send feedback

Powered by Productlane

Powered by Productlane

Terms of Service

Privacy

Docs

Changelog

Acme

Requests

7

In progress

Performance improvements

Improve initial page load time, issue search load time and many...

Mark important

8

Planned

Portal

Integrations

Answer customers via Slack

Send email replies via Slack by tagging @productlane in a thread message

9

Auto-Assignments

Automatically assign new threads based on specific criteria.

7

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

1

Multiple portals

6

Hubspot Improvements

Synching all threads and contacts with Hubspot

2

Backlog

Submit feedback or ideas

I'd love to see...

Importance

low

medium

high

Send feedback

Powered by Productlane

Powered by Productlane

Terms of Service

Privacy

Docs

Changelog

Acme

Requests

7

In progress

Performance improvements

Improve initial page load time, issue search load time and many...

Mark important

8

Planned

Portal

Integrations

Answer customers via Slack

Send email replies via Slack by tagging @productlane in a thread message

9

Auto-Assignments

Automatically assign new threads based on specific criteria.

7

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

1

Multiple portals

6

Hubspot Improvements

Synching all threads and contacts with Hubspot

2

Backlog

Submit feedback or ideas

I'd love to see...

Importance

low

medium

high

Send feedback

Powered by Productlane

Powered by Productlane

Terms of Service

Privacy

Docs

Changelog

Acme

Requests

7

Public Linear roadmap

Public Linear roadmap

Make Linear issues or projects privately or publicly available for your customers.

Make Linear issues privately or publicly available for

your customers.

Support portal

Support portal

Beta

Beta

Beta

Customers can view their requests or issues and change their importance.

Customers can view their requests or issues and change their importance.

Changelog

Changelog

Send out in-app notifications of new Changelogs based on Linear issues.

Send out in-app notifications of new Changelogs based on Linear issues.

Widget

Widget

Make all this available through a unified widget in your product.

Make all this available through a unified widget in your product.

Support Inbox

Fast customer support inbox for Slack connect and emails

Handle support emails, in-app feedback, and Slack connect channels in one place. Get context from your database and link it all to Linear with AI suggestions.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Custom data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Linear customers

Edit Linear customer properties and mark requests important.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Custom data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Linear customers

Edit Linear customer properties and mark requests important.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Custom data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Linear customers

Edit Linear customer properties and mark requests important.

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Your customers can see all their requests on the portal and change the importance afterward.

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Your customers can see all their requests on the portal and change the importance afterward.

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Slack connect inbox

PRO-3589

Knowledge base

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Your customers can see all their requests on the portal and change the importance afterward.

A beautiful widget to get more feedback and publish releases

Embed a widget in your app to get more feedback, handle support requests, send out new changelogs, and chat with your customers.

Unified widget

One powerful widget for your support, feedback, and changelog.

Changelog notifications

Highlight recent feature launches and increase feature adoption.

2025

Live chat

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and brand colors.

Unified widget

One powerful widget for your support, feedback, and changelog.

Changelog notifications

Highlight feature launches and increase feature adoption.

2025

Live chat

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and brand colors.

Unified widget

One powerful widget for your support, feedback, and changelog.

Changelog notifications

Highlight recent feature launches and increase feature adoption.

2025

Live chat

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and band colors.

The number one platform for companies who use Linear

Connect support and feedback with Linear, mark them important, publish them to your portal and auto-create changelogs.

"Best tool for Linear users"

We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

Brandon Bayer

CEO, Flightcontrol

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.