Customer support for modern companies
Customer support for modern companies
Productlane is a lightning-fast and AI-native Customer Support Tool. Built on Linear to reduce duplication and help you solve more issues.
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Get a demo
New feature request
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Get a demo
New feature request
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Get a demo
New feature request
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Acme inc.
Requests
Docs
Changelog
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help and learn what’s possible with Productlane.
Quickstart
Live Chat
Support your customers directly from Productlane.
AI Chat
Integrated with your docs and built to help improve your product.
Signatures
Add a signature to your emails and stay on brand.
Inbox
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Get started
Set up your customer support and feedback system around Linear.
Widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Acme inc.
Requests
Docs
Changelog
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help and learn what’s possible with Productlane.
Quickstart
Live Chat
Support your customers directly from Productlane.
AI Chat
Integrated with your docs and built to help improve your product.
Signatures
Add a signature to your emails and stay on brand.
Inbox
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Get started
Set up your customer support and feedback system around Linear.
Widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Acme inc.
Requests
Docs
Changelog
Quickstart
Inbox
Portal
Docs
Live chat
Roadmap
Changelog
Support portal
Integrations
Docs
Get help and learn what’s possible with Productlane.
Quickstart
Live Chat
Support your customers directly from Productlane.
AI Chat
Integrated with your docs and built to help improve your product.
Signatures
Add a signature to your emails and stay on brand.
Inbox
Snippets
Answer users faster with reusable snippets.
Custom data
Connect your database or other databases with Productlane.
Connect your email and answer customers on brand.
Get started
Set up your customer support and feedback system around Linear.
Widget
Unified widget for support, feedback, docs and changelog.
Import
Start faster by importing existing tickets from systems like Zendesk.
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Support customers and manage feedback around Linear
Support customers and manage feedback around Linear
Ask AI
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
What's on your roadmap?
What did you release recently?
Ask anything
Ask AI
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
What's on your roadmap?
What did you release recently?
Ask anything
Ask AI
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
What's on your roadmap?
What did you release recently?
Ask anything
AI support agent
A powerful support agent trained on your help center and Linear tickets.
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Built on Linear
The default choice for companies on Linear, engineered to reduce duplication.
The default choice for companies on Linear, designed to reduce duplication.
Syncing
Snooze Slack threads
Customer request
Doc migration
AI Chat in knowledge base
Lightning fast
The first support system with a sync engine, keeping interactions below 50ms.
AI native and fast
customer support inbox
AI native and fast
customer support inbox
Handle Live Chat, Emails and Slack channels in a 50ms UI. Close tickets faster with an AI agent built for speed.
Handle Live Chat, Emails and Slack channels in a 50ms UI. Close tickets faster with an AI agent built for speed.
Acme
Inbox
Docs
Roadmap
Changelog
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Inbox
Docs
Roadmap
Changelog
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Acme
Inbox
Docs
Roadmap
Changelog
Tags
Customers
All
5
New
2
My threads
3
Close loop
More
Filter
New
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
1h
Needs response
Figma
Dylan
Automatically tag threads
Could Productlane suggest tags automatically based on keywords in the message?
4h
Linear
Karri
Billing question
Hi team, can you send me the last invoice? Thanks!
3h
Unsnoozed
Stripe
Patrick
Easy to use docs
I'd love to have docs connected to our inbox that are usable for humans, not only engineers.
6h
Close loop
Clerk
Colin
AI Writing assistant
Please surface relevant docs or past tickets while writing replies.
5h
Vivenu
Jens
Reporting dashboard
Add analytics like response time and ticket resolution metrics.
3d
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
Linear
Live chat
Knowledge base
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
Linear
Live chat
Knowledge base
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Live chat
Hey team,
I have customers writing me through Live chat, Slack connect and email and I need to consolidate the channels. I’d also love to have maintainable docs,
Khadim
Slack connect
completed
10d
Knowledge base
completed
9d
Hey Khadim, thanks for your feedback. I just wanted to let you know we have shipped Slack and the Knowledge base.
9m
Undo sent
Save as snippet
Khadim
Acme Inc.
Linear
Live chat
Knowledge base
€5.400
Active
Scale
230
Customer
Custom data
Last payment
Users
21.07.2026
27
Intelligent inbox
Auto-creates Linear issues for important requests.
Intelligent inbox
Auto-creates Linear issues for important requests.
Intelligent inbox
Auto-creates Linear issues for important requests.
Lightning fast
Answering customers has never been faster.
Lightning fast
Answering customers has never been faster.
Lightning fast
Answering customers has never been faster.
AI Help Center
Beautiful docs with native AI chat.
AI Help Center
Beautiful docs with native AI chat.
AI Help Center
Beautiful docs with native AI chat.
Unified inbox
One inbox for your live chat, Slack, and emails.
Unified inbox
One inbox for your live chat, Slack, and emails.
Unified inbox
One inbox for your live chat, Slack, and emails.
Live Chat
Slack
API
Linear
Docs
One widget for support, docs and releases
One widget for support,
feedback and releases
One widget for support, docs and releases
Embed a powerful widget to handle support, get more feedback, and release Changelogs right in your app.
Embed a powerful widget to handle support, get more feedback, and release Changelogs right in your app.
Ask AI
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
What's on your roadmap?
What did you release recently?
Ask anything
Ask AI
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
What's on your roadmap?
What did you release recently?
Ask anything
Ask AI
Hi! I'm an AI assistant trained on docs and help articles. Ask me anything about Productlane.
How do I get started?
What's on your roadmap?
What did you release recently?
Ask anything
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Docs
Get started
Quickstart
Francis
15
Requests tracked
92
Completed
Productlane is a customer support tool built for modern companies. Deeply integrated with Linear, it turns customer feedback into actionable work, so nothing gets lost and every request finds its way into the roadmap.
1
2
3
Publish portal
The fastest way to get started.
Install Widget
Make Productlane available in your app.
Setup Emailing
Connect your email to respond customers.
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Get a demo
New feature request
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Get a demo
New feature request
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Get a demo
New feature request
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Zendesk importer
Support
Let customers reach out and get help fast.
Support
Let customers reach out and get help fast.
Support
Let customers reach out and get help fast.
Native AI chat
Embed a powerful AI agent in your app.
Native AI chat
Embed a powerful AI agent in your app.
Native AI chat
Embed a powerful AI agent in your app.
Doc embeds
Open doc articles in the widget right in your app.
Doc embeds
Open doc articles in the widget right in your app.
Doc embeds
Open doc articles in the widget right in your app.
Release Intelligence
Published changelog based on Linear tickets.
Release Intelligence
Published changelog based on Linear tickets.
Release Intelligence
Published changelog based on Linear tickets.
A unified portal for all your customer touchpoints
A unified portal for all your customer touchpoints
Seamlessly combine support with a customer requests portal, Changelog, and help center in one place.
Seamlessly combine support with a customer requests portal, Changelog, and help center in one place.
Unified portal
Future
Present
Past
Linear requests
Acme inc.
Requests
Docs
Changelog
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Unified portal
Future
Present
Past
Linear requests
Acme inc.
Requests
Docs
Changelog
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Unified portal
Future
Present
Past
Linear requests
Acme inc.
Requests
Docs
Changelog
Submit request
I'd love to see...
low
medium
high
Submit
Francis
15
Requests tracked
92
Completed
In progress
Live Chat
Talk with your customers in realtime, assisted by AI.
241
Planned
Docs
Create and manage your help center in Productlane.
124
Customer Support Portal
Enable customers to see their Linear tickets on the portal.
96
Answer customers via Slack
Send email replies via Slack in a thread message.
87
Email Auto-Response
Send emails to everyone who sends you support or feedback requests.
65
Auto-Assignments
Automatically assign new threads based on specific criteria.
52
Support portal
Customers can see and prioritize Linear requests.
Support portal
Customers can see and prioritize Linear requests.
Support portal
Customers can see and prioritize Linear requests.
AI native Docs
Quick access to your AI help center.
AI native Docs
Quick access to your AI help center.
AI native Docs
Quick access to your AI help center.
Public roadmap
Make Linear tickets visible for customers.
Public roadmap
Make Linear tickets visible for customers.
Public roadmap
Make Linear tickets visible for customers.
Changelog
Intelligent, beautiful and centralized Changelog.
Changelog
Intelligent, beautiful and centralized Changelog.
Changelog
Intelligent, beautiful and centralized Changelog.
The number one system for companies on Linear
The number one system for companies on Linear
Productlane is built from the ground up around Linear.
Preventing duplication and enabling opinionated workflows.
Productlane is built from the ground up around Linear. Preventing duplication and enabling opinionated workflows.
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Stage
Tier
Revenue
Size
€5.400
Active
Scale
230
Customer
Edit Linear customers
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
9m
Hey team, I love the app. A dark mode toggle would be awesome addition for us.
Undo sent
Save as snippet
9m
Hey team, I love the app. A dark mode toggle would be awesome addition for us.
Undo sent
Save as snippet
9m
Hey team, I love the app. A dark mode toggle would be awesome addition for us.
Undo sent
Save as snippet
Highlight requests
One message can have multiple requests. Link them to Linear so your engineers get the right context faster.
Roadmap
Docs
Changelog
Roadmap
Docs
Changelog
15
Requests tracked
92
Completed
15
Requests tracked
92
Completed
15
Requests tracked
92
Completed
Publish Linear requests
Your customers can see all their requests on the portal and change the importance afterward.
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Linear
Live chat
Knowledge base
AI Assistant
Mark important
Add an important Linear request per highlight. Build the right features with high precision.
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol
High performing startups choose Productlane
"Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!"
Oliver Bahne
COO, Francis
"It's well designed around giving that personal touch for closing feedback loops and I love their keyboard shortcuts"
Miika Isoranta
PM, Linear.fi
"We love Productlane and use it to streamline product communication with sales and CS through a private portal"
Jens Teichert
CTO, vivenu
"Productlane is a must-have tool for B2B SaaS products. The ease of getting valuable requests is amazing."
Peer Rahne
CPO, All Quiet
"Productlane transformed our engineering process to being massively more customer oriented. We can feel much more confident that the things we work on deliver value, because we literally hear that they are from actual users."
Jeff Escalante
Eng. Director, Clerk
"The tight integration with Linear makes our lives easier by reducing duplication."
Brandon Bayer
CEO, Flightcontrol