Linear customers integration

The customer support and feedback system for modern companies

The customer support and feedback system for modern companies

Support your customers through Slack, email, or a widget and consolidate all your feedback. Purpose-built on Linear to help you prioritize with high precision.

Slack connect inbox

Shared email

Public Roadmap

Changelog

Widget

Call recorder

Help center and live chat request

Nikolaus Nieder

Hey team,

I host my help center on a separate tool but would love to have everything in one place, so I can update articles automatically from Slack connect conversations. Combining it all with my changelog, and public roadmap.

Could you help? I also need live chat,

Noah

Slack message

from Noah Ellis

2w

Live chat

completed

10d

Help Center

completed

9d

Hey Noah, thanks for your feedback. I just wanted to let you know we have shipped the Help Center.

9m

Undo sent

Save as snippet

Nikolaus Nieder

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Suggestions

PRO-3589

Search existing features

PRO-3541

AI Chat in Widget

PRO-1843

API Docs

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Custom data

Last payment

$

99.00

Users

32

Slack connect inbox

Shared email

Public Roadmap

Changelog

Widget

Call recorder

Help center and live chat request

Nikolaus Nieder

Hey team,

I host my help center on a separate tool but would love to have everything in one place, so I can update articles automatically from Slack connect conversations. Combining it all with my changelog, and public roadmap.

Could you help? I also need live chat,

Noah

Slack message

from Noah Ellis

2w

Live chat

completed

10d

Help Center

completed

9d

Hey Noah, thanks for your feedback. I just wanted to let you know we have shipped the Help Center.

9m

Undo sent

Save as snippet

Nikolaus Nieder

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Suggestions

PRO-3589

Search existing features

PRO-3541

AI Chat in Widget

PRO-1843

API Docs

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Custom data

Last payment

$

99.00

Users

32

Slack connect inbox

Shared email

Public Roadmap

Changelog

Widget

Call recorder

Help center and live chat request

Nikolaus Nieder

Hey team,

I host my help center on a separate tool but would love to have everything in one place, so I can update articles automatically from Slack connect conversations. Combining it all with my changelog, and public roadmap.

Could you help? I also need live chat,

Noah

Slack message

from Noah Ellis

2w

Live chat

completed

10d

Help Center

completed

9d

Hey Noah, thanks for your feedback. I just wanted to let you know we have shipped the Help Center.

9m

Undo sent

Save as snippet

Nikolaus Nieder

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Suggestions

PRO-3589

Search existing features

PRO-3541

AI Chat in Widget

PRO-1843

API Docs

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Custom data

Last payment

$

99.00

Users

32

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide

All your support and feedback channels in one place.

Having your support channels like Email or Slack in the same place as call recordings or a feedback portal is powerful. It creates a system that ensures everything is linked with Linear to help you build the right products.

Local first

Lightning fast. Meet the first support system with a sync engine.

Local first

Lightning fast. Meet the first support tool with a sync engine.

Local first

Lightning fast. Meet the first support system with a sync engine.

Robust API

Display your database data on each conversation with full API-access.

Robust API

Display your database data on each conversation with full API-access.

Robust API

Display your database data on each conversation with full API-access.

Built on Linear

Bi-directional integration with all aspects of Linear.

Built on Linear

Bi-directional integration with all aspects of Linear.

Built on Linear

Bi-directional integration with all aspects of Linear.

Customer portal

A unified portal for your customer touchpoints

Bring your roadmap, changelog and customer requests into one beautiful portal. Your users can mark an issue as important and add context to help you prioritize with even more focus.

Bring your roadmap, changelog and customer requests into one beautiful portal. Your users can mark an issue important and add context to help you prioritize with even more focus.

Bring your roadmap, changelog and customer requests into one beautiful portal. Your users can mark an issue important and add context to help you prioritize with even more focus.

In progress

Performance improvements

Improve initial page load time, issue search load time and many...

Mark important

8

Planned

Portal

Integrations

Answer customers via Slack

Send email replies via Slack by tagging @productlane in a thread message

9

Auto-Assignments

Automatically assign new threads based on specific criteria.

7

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

1

Multiple portals

6

Hubspot Improvements

Synching all threads and contacts with Hubspot

2

Backlog

Submit feedback or ideas

I'd love to see...

Importance

low

medium

high

Send feedback

Powered by Productlane

Powered by Productlane

Terms of Service

Privacy

Changelog

Requests

4

Acme

In progress

Performance improvements

Improve initial page load time, issue search load time and many...

Mark important

8

Planned

Portal

Integrations

Answer customers via Slack

Send email replies via Slack by tagging @productlane in a thread message

9

Auto-Assignments

Automatically assign new threads based on specific criteria.

7

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

1

Multiple portals

6

Hubspot Improvements

Synching all threads and contacts with Hubspot

2

Backlog

Submit feedback or ideas

I'd love to see...

Importance

low

medium

high

Send feedback

Powered by Productlane

Powered by Productlane

Terms of Service

Privacy

Changelog

Requests

4

Acme

In progress

Performance improvements

Improve initial page load time, issue search load time and many...

Mark important

8

Planned

Portal

Integrations

Answer customers via Slack

Send email replies via Slack by tagging @productlane in a thread message

9

Auto-Assignments

Automatically assign new threads based on specific criteria.

7

Customer Support Portal

Enable customers to see their Linear tickets on the portal.

1

Multiple portals

6

Hubspot Improvements

Synching all threads and contacts with Hubspot

2

Backlog

Submit feedback or ideas

I'd love to see...

Importance

low

medium

high

Send feedback

Powered by Productlane

Powered by Productlane

Terms of Service

Privacy

Changelog

Requests

4

Acme

Public Linear roadmap

Public Linear roadmap

Make Linear issues or projects privately or publicly available for your customers.

Make Linear issues privately or publicly available for

your customers.

Support portal

Support portal

Beta

Beta

Beta

Customers can view their requests or issues and change their importance.

Customers can view their requests or issues and change their importance.

Changelog

Changelog

Send out in-app notifications of new Changelogs based on Linear issues.

Send out in-app notifications of new Changelogs based on Linear issues.

Widget

Widget

Make all this available through a unified widget in your product.

Make all this available through a unified widget in your product.

Customer Support

Fast customer support inbox for Slack connect and emails

Handle support emails, in-app feedback, and Slack connect channels in one place. Get context from your database and link it all to Linear with AI suggestions.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Custom data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Linear customers

Edit Linear customer properties and mark requests important.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Custom data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Linear customers

Edit Linear customer properties and mark requests important.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Custom data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Linear customers

Edit Linear customer properties and mark requests important.

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Beta

Your customers can see all their requests on the portal and change the importance afterward.

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Beta

Your customers can see all their requests on the portal and change the importance afterward.

Linear integration

Built from the ground up to work with all aspects of Linear

Purpose-built and perfectly integrated. Make the right part of a request visible, mark it important and edit customers. Center your customer communication around Linear.

Customer

Stage

Tier

Revenue

Size

Scale

300

$1000/mo

Active

Edit Linear customers

Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.

Hey team, love the app! A dark mode toggle and bulk delete option would be awesome additions for us.

Undo sent

Save as snippet

9m ago

Highlight customer requests

One message can have multiple requests. Link them to Linear so your engineers get the right context faster.

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Mark important

Mark a request as important

Add an important Linear request per highlight. Build the right features with high precision.

Roadmap

Changelog

In Progress

Live Chat

Add a chat to your widget to talk with customers…

54

In Beta

Help Center

Create and manage your help center in Productlane…

55

Make requests public

Beta

Your customers can see all their requests on the portal and change the importance afterward.

A beautiful widget to get more feedback and publish releases

Embed a widget in your app to get more feedback, handle support requests, send out new changelogs, and chat with your customers.

Unified widget

One powerful widget for your support, feedback, and changelog.

Changelog notifications

Highlight recent feature launches and increase feature adoption.

Beta

Live chat

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and brand colors.

Unified widget

One powerful widget for your support, feedback, and changelog.

Changelog notifications

Highlight feature launches and increase feature adoption.

Beta

Live chat

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and brand colors.

Unified widget

One powerful widget for your support, feedback, and changelog.

Changelog notifications

Highlight recent feature launches and increase feature adoption.

Beta

Live chat

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and band colors.

Call recorder

Display the right second of a call on your issue

Meet the most impactful way to influence your roadmap with user recordings. Show the right part of a recording directly in Linear. Your product team can now relive a users' experience when they faced an issue.

PRO-2526

Clerk

1mo

Mintlify

6w

Inngest

6w

Feedback call with Jakob

Found out about Productlane on Linears integration page

01:54

We're looking for a way to make our roadmap public

04:43

We also need to tie user interview recordings into the Linear issue

09:12

We use Mintlify for docs and would love to display it on the widget

09:12

Our support team always forgets to put requests into Linear

12:43

Slack message

from Noah Ellis

2w

Live chat

completed

10d

Help Center

completed

9d

Call recorded

with Jakob Krämer

2w ago

Notes

Transcript

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Feedback call with Jakob

Found out about Productlane on Linears integration page

01:54

We're looking for a way to make our roadmap public

04:43

We also need to tie user interview recordings into the Linear issue

09:12

We use Mintlify for docs and would love to display it on the widget

09:12

Our support team always forgets to put requests into Linear

12:43

Slack message

from Noah Ellis

2w

Live chat

completed

10d

Help Center

completed

9d

Call recorded

with Jakob Krämer

2w ago

Notes

Transcript

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Feedback call with Jakob

Found out about Productlane on Linears integration page

01:54

We're looking for a way to make our roadmap public

04:43

We also need to tie user interview recordings into the Linear issue

09:12

We use Mintlify for docs and would love to display it on the widget

09:12

Our support team always forgets to put requests into Linear

12:43

Slack message

from Noah Ellis

2w

Live chat

completed

10d

Help Center

completed

9d

Call recorded

with Jakob Krämer

2w ago

Notes

Transcript

Comment

Reply

Nikolaus Nieder

Noah Ellis

Acme inc.

Important

Nikolaus Nieder

Raphael

Links

Tag

Issue

Project

Help Center

PRO-3589

Live chat

Customer

Stage

Tier

Revenue

Size

Scale

300

$1.188/mo

Active

Visible in Linear

Visible in Linear

Link a request from a call to an issue and the recording appears in Linear.

Timestamped notes

Timestamped notes

Take timestamped notes and link to only the relevant part of the call.

Take timestamped notes and link to only the relevant part of the call.

Smart templates

Smart templates

Write a template or autogenerate one from trending Linear issues.

Write a template or autogenerate one from trending Linear issues.

AI Transcripts

AI Transcripts

You will always have a backup in case you didn’t take notes.

You will always have a backup in case you didn’t take notes.

The number one platform for companies who use Linear

Connect support and feedback with Linear, mark them important, publish them to your portal and auto-create changelogs.

"Best tool for Linear users"

We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

Brandon Bayer

CEO, Flightcontrol

Connect all channels with a robust API and countless integrations

Bring all your support and feedback channels together and make customer data visible on each conversation.

Connect your most valuable customer data and start with seamlessly integrated

customer support.

Raycast

Raycast

The easiest way to send feedback to

Productlane with a simple shortcut.

The easiest way to send feedback to

Productlane with a simple shortcut.

The easiest way to send feedback to Productlane with a simple shortcut.

Slack

Slack

Manage your slack customer conversations from the Productlane shared inbox.

Manage your slack customer conversations from the Productlane shared inbox.

API

API

Sync your contacts, feedback and more with your API.

Sync your contacts, feedback and more with your API.

Sync your contacts, feedback and more with your API.

Zapier

Zapier

Connect countless tools like Typeform, Salesforce or Tally via Zapier.

Connect countless tools like Typeform, Salesforce or Tally via Zapier.

Hubspot

Hubspot

Import contacts, view the delivery status of feedback in Hubspot.

Import contacts, view the delivery status of feedback in Hubspot.

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"

    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"

    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Jana Schellong

    Co-founder, beams

  • "It pairs nicely with Linear for project planning"

    Using Productlane since the early stages has shown us how much value this product adds to our stack.

    With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!

    Pierre Colson

    VP of Product & Design, Flair

  • "We love Productlane at Mintlify."

    It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.

    Keep up your great work

    Flo Merian

    Marketing, Mintify

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Jeff Escalante

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Jana Schellong

    Co-founder, beams

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"

    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"

    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Jana Schellong

    Co-founder, beams

  • "It pairs nicely with Linear for project planning"

    Using Productlane since the early stages has shown us how much value this product adds to our stack.

    With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!

    Pierre Colson

    VP of Product & Design, Flair

  • "We love Productlane at Mintlify."

    It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.

    Keep up your great work

    Flo Merian

    Marketing, Mintify

Make the switch to purpose-built

Thousands of companies switch to purpose-built tools every day to accelerate their workflows. Become one of them.

Unlimited free viewers

Make your feedback visible for everyone in the company.

Linear sync

The tool of choice for companies who use Linear.

Fast setup

5 minutes to add your support email and embed the widget and portal.

Productlane

Customer support and feedback system for modern companies. Built on Linear.

Productlane

Customer support and feedback system for modern companies. Built on Linear.

Productlane

Customer support and feedback system for modern companies. Built on Linear.