With the Customer Support Portal, you can give your customers one place to view and reply to all their support messages and Linear customer requests.

In one place, they can:

  • See and reply to every conversation — Email, Slack, and support tickets.
  • Track all their Linear requests, even if they came through Intercom or Zendesk.
  • Track requests submitted by their teammates.
  • Update the priority of their requests.

All without the need to publish an issue or project. Customers get a complete, organized view of their relationship with you.

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Set it up

To get started with your support portal, open the support portal settings.

Here you can make your support portal public by clicking on the switch in the gray box. You can copy the portal URL to view the page and add a link to it to your app.

You can make your customers see request from their team members, from all sources.

You can also display the due date of a requested Linear issue or project on the portal to give customers a better feeling when a feature will be ready.

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Customize

If you head over to the portal settings, you can adjust your portal colors, add a custom domain, authenticate customers with SSO or block certain domains from access, for example if you want to avoid competitors seeing your portal.

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Embed

To make the portal available for your customers, you can either:

  1. Use our widget, it will show the count of support requests
  2. Add a link to your application. To authenticate customers quickly, you can use SSO.
  3. Add a link to your email signature. Set up your signature in Productlane here.

To display it in the widget, you need to turn on this switch on the widget settings:

That’s it, you‘re fully set up! Enjoy bringing the relationships with your customers to the next level.