Productlane

Get started

Inbox

Portal

Roadmap

Changelog

Support Portal

Integrations

Administration

<video src="https://uploads.productlane.com/e1345bbb1b483c456075f933be50d223.mp4" style="aspect-ratio:16/9;"></video><h1>How it works</h1>Sending &amp; receiving emails in Productlane enables you to reply to incoming support queries, feature requests and bug reports and move your customer conversations to Productlane. If you reply a customer, it will be from your real support email adress with the name of the user that is logged into Productlane and replying. How it looks like:Sender: <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Raphael (Productlane)</code>Email: <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">support@yourdomain.com</code><hr><h1>Closing the feedback loop</h1>As soon as a linked Linear feature is completed, the thread will move back to your inbox. From here you can seamlessly notify the customer per email that the issue as been done and close the feedback loop.<video src="https://uploads.productlane.com/d8372770f08b7f919a057b6ef124baf7.mp4" style="aspect-ratio:16/9;"></video><hr><h1>How to set up your email inbox</h1><ol class="steps-list"><li>Navigate to Productlane settings Below Workspace you will find <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Email Inbox</code> or click <a href="https://productlane.com/settings/emails" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">here</a> to open the settings.</li><li>Choose your primary email Customers can contact you at this address and outgoing emails will be sent from this address .<img src="https://uploads.productlane.com/e358fb506e006e05e7c20f846c66cd69.png"></li><li>Enable email forwarding to receive emailsTo receive emails, you need to forward emails from your primary email to our special inbound address. Check the box for <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">I have added forwarding</code> and press <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Save and continue</code>. <a href="https://productlane.com/docs/guide/emails/receiving-emails" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">How to set up email forwarding</a><img src="https://uploads.productlane.com/7c741716623066fd4f937f3e2df90b26.png"></li><li>Add DNS records to enable sending emailsTo enable Productlane to send emails on your behalf you will need to verify your domain with us. Doing so will also assure email clients that emails are sent with your permission. After adding the DNS records to your domain, press <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Verify DNS records</code>.<img src="https://uploads.productlane.com/fa944b62b9b1531a8fa9b5f244984b38.png"></li><li>Final step: enable emailsClick Enable emails and start using Productlane as your shared email inbox for feedback and support! 🎉<img src="https://uploads.productlane.com/e72ce082c61eef24a2018140ef1559e8.png"></li></ol>

Answer customer feedback via email and move your whole support to Productlane.

Email

Email

Table of Contents