Get AI participation and resolution rate

How many conversations the AI answered, and how many closed without a human reply.

GET

/api/v2/reporting/ai-involvement

GET

/reporting/ai-involvement

curl -X GET "https://productlane.com/api/v2/reporting/ai-involvement" \
  -H "Authorization: Bearer $PRODUCTLANE_API_KEY"

Authorization

Authorization
string
header
required
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Parameters

start_date
string<date-time>
query
end_date
string<date-time>
query

Response

application/json

Successful response

threads_total
number
required
threads_with_ai_reply
number
required
ai_participation_rate
number
required
threads_resolved_without_human
number
required
ai_resolution_rate
number
required

{
  "threads_total": 0,
  "threads_with_ai_reply": 0,
  "ai_participation_rate": 0,
  "threads_resolved_without_human": 0,
  "ai_resolution_rate": 0
}

GET

/reporting/ai-involvement

curl -X GET "https://productlane.com/api/v2/reporting/ai-involvement" \
  -H "Authorization: Bearer $PRODUCTLANE_API_KEY"

{
  "threads_total": 0,
  "threads_with_ai_reply": 0,
  "ai_participation_rate": 0,
  "threads_resolved_without_human": 0,
  "ai_resolution_rate": 0
}

- Introduction
- Authentication
- MCP Server
- Errors
- Rate limits
- Pagination
- Article content
- Webhooks
- Migrating from API v1 to v2

APIReporting

Get AI participation and resolution rate

How many conversations the AI answered, and how many closed without a human reply.

GET

/api/v2/reporting/ai-involvement

GET

/reporting/ai-involvement

curl -X GET "https://productlane.com/api/v2/reporting/ai-involvement" \
  -H "Authorization: Bearer $PRODUCTLANE_API_KEY"

Authorization

Authorization
string
header
required
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Parameters

start_date
string<date-time>
query
end_date
string<date-time>
query

Response

application/json

Successful response

threads_total
number
required
threads_with_ai_reply
number
required
ai_participation_rate
number
required
threads_resolved_without_human
number
required
ai_resolution_rate
number
required

{
  "threads_total": 0,
  "threads_with_ai_reply": 0,
  "ai_participation_rate": 0,
  "threads_resolved_without_human": 0,
  "ai_resolution_rate": 0
}

GET

/reporting/ai-involvement

curl -X GET "https://productlane.com/api/v2/reporting/ai-involvement" \
  -H "Authorization: Bearer $PRODUCTLANE_API_KEY"

{
  "threads_total": 0,
  "threads_with_ai_reply": 0,
  "ai_participation_rate": 0,
  "threads_resolved_without_human": 0,
  "ai_resolution_rate": 0
}