customer_need.created

A thread was linked to an issue or project.

Headers

Productlane-Event
string
required
The event type.
Productlane-Event-Id
string
required
Unique per event. Use it to drop duplicates.
Productlane-Delivery-Id
string
required
Unique per delivery attempt.
Productlane-Webhook-Id
string
required
The webhook subscription that matched.
Productlane-Signature
string
required
HMAC-SHA256 of the raw body, as t=<timestamp>,v1=<signature>.

Body

application/json

id
string
required
Same as the Productlane-Event-Id header.
type
enum<string>
required
One of:
customer_need.created
created_at
string<date-time>
required
data
any of
required

Example payload

{
  "id": "string",
  "type": "customer_need.created",
  "created_at": "2026-01-15T09:30:00Z",
  "data": {
    "id": "string",
    "thread_id": "string",
    "project_id": "string",
    "issue_id": "string",
    "priority": 0,
    "created_at": "string",
    "updated_at": "string"
  }
}

Your response

200

Return any 2xx status to acknowledge the event. Anything else counts as a failure: we try 3 times in total, right away and then after 1 and 5 minutes.

←project.deleted →customer_need.deleted

Example payload

{
  "id": "string",
  "type": "customer_need.created",
  "created_at": "2026-01-15T09:30:00Z",
  "data": {
    "id": "string",
    "thread_id": "string",
    "project_id": "string",
    "issue_id": "string",
    "priority": 0,
    "created_at": "string",
    "updated_at": "string"
  }
}

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API›Webhook events

customer_need.created

A thread was linked to an issue or project.

Headers

Productlane-Event
string
required
The event type.
Productlane-Event-Id
string
required
Unique per event. Use it to drop duplicates.
Productlane-Delivery-Id
string
required
Unique per delivery attempt.
Productlane-Webhook-Id
string
required
The webhook subscription that matched.
Productlane-Signature
string
required
HMAC-SHA256 of the raw body, as t=<timestamp>,v1=<signature>.

Body

application/json

id
string
required
Same as the Productlane-Event-Id header.
type
enum<string>
required
One of:
customer_need.created
created_at
string<date-time>
required
data
any of
required

Example payload

{
  "id": "string",
  "type": "customer_need.created",
  "created_at": "2026-01-15T09:30:00Z",
  "data": {
    "id": "string",
    "thread_id": "string",
    "project_id": "string",
    "issue_id": "string",
    "priority": 0,
    "created_at": "string",
    "updated_at": "string"
  }
}

Your response

200

Return any 2xx status to acknowledge the event. Anything else counts as a failure: we try 3 times in total, right away and then after 1 and 5 minutes.

←project.deleted →customer_need.deleted

Example payload

{
  "id": "string",
  "type": "customer_need.created",
  "created_at": "2026-01-15T09:30:00Z",
  "data": {
    "id": "string",
    "thread_id": "string",
    "project_id": "string",
    "issue_id": "string",
    "priority": 0,
    "created_at": "string",
    "updated_at": "string"
  }
}