Get response and resolution times

Average, median, and 90th percentile for first reply and resolution. Reads at most 5000 threads in the range.

GET

/api/v2/reporting/response-times

GET

/reporting/response-times

curl -X GET "https://productlane.com/api/v2/reporting/response-times" \
  -H "Authorization: Bearer $PRODUCTLANE_API_KEY"

Authorization

Authorization
string
header
required
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Parameters

start_date
string<date-time>
query
end_date
string<date-time>
query

Response

application/json

Successful response

sample_size
number
required
first_reply_minutes
object
required
resolution_hours
object
required

{
  "sample_size": 0,
  "first_reply_minutes": {
    "average": 0,
    "median": 0,
    "p90": 0
  },
  "resolution_hours": {
    "average": 0,
    "median": 0,
    "p90": 0
  }
}

GET

/reporting/response-times

curl -X GET "https://productlane.com/api/v2/reporting/response-times" \
  -H "Authorization: Bearer $PRODUCTLANE_API_KEY"

{
  "sample_size": 0,
  "first_reply_minutes": {
    "average": 0,
    "median": 0,
    "p90": 0
  },
  "resolution_hours": {
    "average": 0,
    "median": 0,
    "p90": 0
  }
}

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APIReporting

Get response and resolution times

Average, median, and 90th percentile for first reply and resolution. Reads at most 5000 threads in the range.

GET

/api/v2/reporting/response-times

GET

/reporting/response-times

curl -X GET "https://productlane.com/api/v2/reporting/response-times" \
  -H "Authorization: Bearer $PRODUCTLANE_API_KEY"

Authorization

Authorization
string
header
required
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Parameters

start_date
string<date-time>
query
end_date
string<date-time>
query

Response

application/json

Successful response

sample_size
number
required
first_reply_minutes
object
required
resolution_hours
object
required

{
  "sample_size": 0,
  "first_reply_minutes": {
    "average": 0,
    "median": 0,
    "p90": 0
  },
  "resolution_hours": {
    "average": 0,
    "median": 0,
    "p90": 0
  }
}

GET

/reporting/response-times

curl -X GET "https://productlane.com/api/v2/reporting/response-times" \
  -H "Authorization: Bearer $PRODUCTLANE_API_KEY"

{
  "sample_size": 0,
  "first_reply_minutes": {
    "average": 0,
    "median": 0,
    "p90": 0
  },
  "resolution_hours": {
    "average": 0,
    "median": 0,
    "p90": 0
  }
}