List thread messages

• Authorization

  string

  header

  required

  Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

• thread_id

  string

  path

  required
• limit

  integer

  query
• cursor

  string

  query
• order

  enum<string>

  query

  Sort by created_at. asc returns oldest first (default, matches the conversation timeline); desc returns newest first.

  One of:

  asc

  desc
• type

  enum<string>

  query

  Filter to a single channel. email for email replies, slack for Slack and Slack Connect, chat for Microsoft Teams (and any future chat platforms), live_chat for in-app live chat sessions, portal for replies a contact leaves on the portal, feedback for the synthesized initial message that the thread was opened with.

  One of:

  email

  slack

  chat

  live_chat

  feedback

  portal
• direction

  enum<string>

  query

  Filter by message direction. inbound is from the contact, outbound is from your workspace. For live chat, inbound maps to USER messages and outbound to both AGENT and AI.

  One of:

  inbound

  outbound
• user_id

  string

  query

  Workspace user id. Filters to outbound messages sent by this user. Live chat messages have no user attribution and are excluded when this is set.

• q

  string

  query

  Case-insensitive substring search across the message body. Searches email subject and text, slack/chat/live-chat text.

• created_after

  string<date-time>

  query
• created_before

  string<date-time>

  query
• updated_after

  string<date-time>

  query
• updated_before

  string<date-time>

  query

Successful response

• data

  any[]

  required
  Show fields
• page

  object

  required
  Show fields