<h1><strong>Overview</strong></h1><p class="p1">The AI Chat lets your customers get instant answers directly from your documentation, public Linear issues and projects, and your Changelog. Follow these steps to set it up and make the most of it.</p><hr><h2><strong>1. Install the Widget</strong></h2><p class="p1">Before you can use AI Chat, make sure the <a href="https://productlane.com/docs/get-started/widget" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">widget</a> is installed on your app and website.</p><hr><h2><strong>2. Activate Docs</strong></h2><p class="p1">The AI Chat needs high-quality sources to deliver accurate answers. Move your existing documentation into Productlane, then activate <strong>Docs</strong> in your settings.</p><blockquote><p class="p1"><strong>Important:</strong> Do this before enabling AI Chat. Without docs, the AI won’t have reliable information to work with.</p></blockquote><hr><h2><strong>3. Enable AI Chat</strong></h2><ol class="steps-list"><li><p class="p1">Go to <strong>Settings → AI Chat</strong>.</p></li><li><p class="p1">Turn on the switch to activate AI Chat.</p></li><li><p class="p1">Optional: Turn on the switch for <strong>Weekly AI Chat Summary</strong>.</p><p class="p2"></p></li></ol><hr><h2><strong>4. Weekly AI Chat Summaries</strong></h2><p class="p1">Each week, Productlane generates a summary of all AI conversations. Use it to spot incomplete or incorrect answers and quickly update your docs. Press <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">CMD + K</code> to jump to the right article and edit it directly.</p><hr><h2><strong>5. Customization</strong></h2><p class="p1">In the AI Chat settings, you can set a <strong>welcome message</strong> and add up to <strong>three suggested questions</strong> to guide your customers. By default, these highlight your three main data sources: Productlane docs, public Linear issues and projects, and your Productlane changelog.</p><hr><h2><strong>6. Customer Experience</strong></h2><p class="p1">After enabling it, your customers will see a new <strong>Ask AI button</strong> in the widget’s top right corner. They can ask questions, receive answers based on your docs, Linear data, and changelog, and open cited articles directly inside the widget.</p><img src="https://uploads.productlane.com/79e0238a35fa14b4698df31959b8f524.png"><hr><h2><strong>7. Limitations</strong></h2><p class="p1">Currently, only <strong>Docs</strong>, public <strong>Linear issues/projects</strong>, and your <strong>Changelog</strong> are supported as AI sources. External sources aren’t available yet to keep the customer experience unified. If you need more flexibility, submit a <a href="https://productlane.com/roadmap" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">feature request</a>.</p><p class="p1">That’s it, your AI Chat is ready. Customers can now ask questions and instantly find the right answers, while you keep improving your docs with weekly summaries.</p>

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