<h1>Overview</h1>The AI Chat lets your customers get instant answers directly from your documentation, public Linear issues and projects, and your Changelog. Follow these steps to set it up and make the most of it.<hr><h2>1. Install the Widget</h2>Before you can use AI Chat, make sure the <a href="https://productlane.com/docs/get-started/widget" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">widget</a> is installed on your app and website.<hr><h2>2. Activate Docs</h2>The AI Chat needs high-quality sources to provide accurate answers.<ul class="accent-bullets"><li>Move all your existing documentation from your legacy help center into Productlane.</li><li>Activate the Docs feature in your settings.</li></ul><blockquote>ℹ️ Important: Do this before enabling AI Chat. Without docs, the AI won’t have reliable information to work with.</blockquote><hr><h2>3. Enable AI Chat</h2><ol class="steps-list"><li>Go to Settings → AI Chat.</li><li>Turn on the switch to activate AI Chat.</li><li>Optional: Turn on the switch for Weekly AI Chat Summary.</li></ol><hr><h2>4. Weekly AI Chat Summaries</h2><ul class="accent-bullets"><li>Every week, Productlane generates a summary of all AI conversations.</li><li>Use this to review where answers might be incomplete or incorrect.</li><li>Quickly update your docs using <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">CMD + K</code> to find the right article and edit it directly.</li></ul><hr><h2>5. Customization</h2>On the AI Chat settings page, you can:<ul class="accent-bullets"><li>Set a welcome message.</li><li>Add up to three suggested questions to guide your customers. By default, these suggestions highlight your three data sources:<ul class="accent-bullets"><li>Your Productlane docs</li><li>Public Linear issues and projects</li><li>Your Productlane changelog</li></ul></li></ul><hr><h2>6. Customer Experience</h2>Once enabled, customers will see a new AI button in the top right of your widget. From there, they can:<ul class="accent-bullets"><li>Ask questions directly to your AI assistant</li><li>Receive answers based on your docs, Linear data, and changelog</li><li>Open cited doc articles directly in the widget</li></ul><img src="https://uploads.productlane.com/79e0238a35fa14b4698df31959b8f524.png"><hr><h2>7. Limitations</h2><ul class="accent-bullets"><li>Currently, your Docs, public Linear issues/projects, and Changelog are supported as AI sources.</li><li>No additional external sources can be added at this time, to ensure a unified experience for your customers. Please submit <a href="https://productlane.com/roadmap" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">a feature request</a> if you need this.</li></ul>That’s it — your AI Chat is ready. Customers can now ask questions and instantly find the right answers, while you keep improving your docs with weekly summaries.

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