Our manifesto
A strive for simplicity.
A strive for simplicity.
Todays software is cluttered.
Companies often find themselves trapped in a high-speed race
to build as much product as possible within tight deadlines.
Sales is telling them they need this feature to close a customer and they build it, have it on their pricing page, but nobody makes sure it really works and is used by the company.
There is a movement to build software that's actually being used. It's called purpose-built.
Todays software is cluttered.
Companies often find themselves trapped in a high-speed race
to build as much product as possible within tight deadlines.
Sales is telling them they need this feature to close a customer and they build it, have it on their pricing page, but nobody makes sure it really works and is used by the company.
There is a movement to build software that's actually being used. It's called purpose-built.
Good software runs our world.
Simple and easy-to-use software made computers
and smartphones usable for all of us.
Good software creates a beautiful future where technology is accessible to all, where innovation thrives and productivity soars.
With interfaces that don't get in the way, simplicity empowers more people to do meaningful work, and has the power to accelerate innovation globally.
Simple and easy-to-use software made computers
and smartphones usable for all of us.
Good software creates a beautiful future where technology is accessible to all, where innovation thrives and productivity soars.
With interfaces that don't get in the way, simplicity empowers more people to do meaningful work, and has the power to accelerate innovation globally.
Simplicity is still scarce.
Simplicity is unfortunately still the exception, not the standard.
The historical emphasis on functionality over user experience and time constraints in software development made matters worse.
Legacy systems and user familiarity with subpar tools have even created resistance to change.
We need change.
Simplicity is unfortunately still the exception, not the standard.
The historical emphasis on functionality over user experience and time constraints in software development made matters worse.
Legacy systems and user familiarity with subpar tools have even created resistance to change.
We need change.
Simplicity is unfortunately still the exception, not the standard.
The historical emphasis on functionality over user experience and time constraints in software development made matters worse.
Legacy systems and user familiarity with subpar tools have even created resistance to change.
We need change.
We can tackle this with relentless focus.
Focus on getting the full picture of what your users do and how they work to truly understand the problem you're solving.
The only way to do that is by talking with them, in whichever channel they are right now. Slack, Email, Calls. Your whole team, not just sales and customer support.
Product Managers, Engineers, and Designers.
Focus on getting the full picture of what your users do and how they work, to truly understand the problem you're solving.
The only way to do that is by talking with them, in whichever channel they are right now. Slack, Email, Calls. Your whole team, not just sales and customer support.
Product Managers, Engineers, and Designers.
Focus on getting the full picture of what your users do and how they work to truly understand the problem you're solving.
The only way to do that is by talking with them, in whichever channel they are right now. Slack, Email, Calls. Your whole team, not just sales and customer support.
Product Managers, Engineers, and Designers.
We're building the tool for this.
It's a customer support platform not only for your support team but also for your product team.
A place to see all past conversations in all channels with users, written or spoken.
A place to find more engaged users to talk to and find out what new problems they could have.
A place that's deeply connected with the tool where those things get actually done: The issue tracker.
To relentlessly focus on what needs to be built. And only ship the features that solve a real problem and bring joy to the product.
Removing clutter and making the world simpler, one step at a time.
Productlane
Customer support and feedback management for world-class companies. Built on Linear.
Productlane
Customer support and feedback management for world-class companies. Built on Linear.
Productlane
Customer support and feedback management for world-class companies. Built on Linear.
Features
Company